Dr Sumitra Jagdale
Pune
Summary
Dedicated and adaptable professional with over 10 years of progressive and significant career achievements in Hospital, Healthcare and HIS sector. A proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business System Analyst
IQVIA Consulting and Information Services India Private Limited (IN02)
Chennai
08.2022 - Current
- Experienced in HIS implementation for more than 24 Hospitals sites throughout India.
- Utilized Agile methodology to manage tasks related to software development projects such as sprint planning, daily standup's.
- Consulted with clients regarding current system capabilities and future enhancements.
Operations Manager
Vatsalya Mother and Child Care Hospital
Pune
11.2021 - 05.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Analyzed strategic, core and support processes, recommending improvements to streamline or automate procedures
- Built customer and employee loyalty by implementing effective operational strategies
General Admin Manager (Billing & Quality)
Pawana Hospital
Pune
07.2020 - 09.2021
- To comply with statutory & legal compliance in ares of work, interacting & licensing with contractors, TPA's & insurance firms, vendors etc
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
Administrator
Icon Hospital
Pune
07.2016 - 09.2018
- Liaised with customers, addressed enquirers, handled meeting requests and answered billing questions to provide outstanding customer care
- Oversaw day-to-day office operations such as organizing correspondence, managing incoming calls and creating business records
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR)
Associate Consultant Quality
Quintesse Consultants Private Ltd.
Bangalore
04.2015 - 04.2016
- Worked as an on call consultant to the health care projects of Quintesse Consultants PvtLtd
- Performing NABH accreditation project and online training to client hospital staff
- Conducting internal audits and report analysis
Quality Head
Pawana Hospital
Pune
11.2012 - 03.2015
- Acted as a Hospital Representative for all the audit activities in the Hospital (ISO, RGJAY and NABH)
- Acted as a co-project Head for software implementation in the hospital (Manorama)
- Acted as one of the Hospital Team Member in commissioning of various clinical areas (Ex.: ICU, HDU, OT, Cathlab)
- Helped the organization in overall documentation for application of government schemes (CGHS, CSMA, ECHS etc)
- Implementation of various Quality indicators as per NABH & RGJAY
Associate Consultant Quality & Client Relations
Quintesse Consultants Pvt. Ltd
Bangalore
05.2011 - 05.2012
- Creating client proposal presentations (PPT's) & Finalizing financial project reports
- Maintain all client transactions & communication records
- Performing NABH project, training and internal audits at various client sites
- Board and general meetings documentation (Minutes & Notices)
Duty Medical Officer
Vijaya Healthcare
Secunderabad
08.2008 - 08.2009
- Was responsible for taking care of all the activities of gynecology clinic and in-patient department for Multi Specialty Hospital.
Education
Certified in PG Programe in Business Analytics - Business Analytics
MIT University, Pune
Pune, MH05-2023
Master of Business Administration -
Apollo Institute of Healthcare Management
01.2011
Bachelor of Science -
Ayurvedic Medicine & Surgery
01.2009
Skills
- Six Sigma Certified
- Multi-tasking operations management
- Strategic resource management
- Software development life cycle
- Business process modeling
- Agile expertise
- Technology Implementation
- Analytical problem-solving
- Workforce training and development
- Client relationship management
Affiliations
Registered guide for PG candidates at Sikkim Manipal University- Directorate of Distance Education
Certification
- Documentations required for Pre- NABH implementation, 2018
- Awareness on Pre - Entry accreditation programme from Foundation for Quality (India), 2017
- Certified NABH Internal Counselor from Quality Council of India, 2014
- Six Sigma Black Belt from Macobie - An UASL UK certified Institute, 2013
Timeline
Business System Analyst
IQVIA Consulting and Information Services India Private Limited (IN02)
08.2022 - Current
Operations Manager
Vatsalya Mother and Child Care Hospital
11.2021 - 05.2022
General Admin Manager (Billing & Quality)
Pawana Hospital
07.2020 - 09.2021
Administrator
Icon Hospital
07.2016 - 09.2018
Associate Consultant Quality
Quintesse Consultants Private Ltd.
04.2015 - 04.2016
Quality Head
Pawana Hospital
11.2012 - 03.2015
Associate Consultant Quality & Client Relations
Quintesse Consultants Pvt. Ltd
05.2011 - 05.2012
Duty Medical Officer
Vijaya Healthcare
08.2008 - 08.2009
Certified in PG Programe in Business Analytics - Business Analytics
MIT University, Pune
Master of Business Administration -
Apollo Institute of Healthcare Management
Bachelor of Science -
Ayurvedic Medicine & Surgery
- Documentations required for Pre- NABH implementation, 2018
- Awareness on Pre - Entry accreditation programme from Foundation for Quality (India), 2017
- Certified NABH Internal Counselor from Quality Council of India, 2014
- Six Sigma Black Belt from Macobie - An UASL UK certified Institute, 2013
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