Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Total Work Experience
Timeline
Generic
Dhivish Raj
Open To Work

Dhivish Raj

Bengaluru

Work Preference

Desired Job Title

Senior Team LeaderDispute and Fraud AnalystSenior Customer Service ConsultantProcess AnalystSenior Information Analyst

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Bengaluru, INDIA
Open to relocation: Yes

Summary

Results-oriented Senior Team Leader with expertise in project management and team development. Implemented process improvements that enhanced operational efficiency. Led cross-functional collaboration and effective communication to drive strategic initiatives. Supervised and motivated teams while ensuring operational integrity and delivering exceptional customer service.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Senior Team Leader

iEnergizer
Bangalore
12.2023 - Current
  • Led diverse teams to achieve operational goals and enhance service quality.
  • Managed resource allocation to maximize team productivity and ensure successful project execution.
  • Implemented process improvements to streamline workflows and increase efficiency.
  • Coordinated cross-functional communication to align projects and enhance effectiveness.
  • Managed team dynamics to improve collaboration and increase overall productivity., Project management, Lean Six-Sigma model.

Dispute and Fraud Analyst

PayPal
Bangalore
02.2021 - 12.2023
  • Financial Analysis, Banking Operations, Investment Banking. Resolved customer inquiries and issues, enhancing overall satisfaction., Web chat, Addressed merchant disputes to ensure resolution of conflicts., Chargebacks, Conducted fraud investigations to identify and prevent financial losses..
  • Investigated customer claims to determine validity and resolve conflicts efficiently.
  • Collaborated with cross-functional teams to enhance fraud detection processes and systems.
  • Addressed customer complaints regarding billing errors or unauthorized charges, ensuring accurate account management.
  • Documented findings and recommendations for fraud analysis improvements, contributing to stronger detection measures.
  • Researched applicable laws, regulations, standards, and best practices related to dispute resolution processes.

Senior Customer Service Consultant

Telligent
02.2020 - 02.2021
  • Handled escalated customer complaints promptly, ensuring swift resolution and enhanced customer experience.
  • Delivered high-level customer service by resolving complex issues and inquiries efficiently.
  • Supported customers with technical issues and billing inquiries, improving overall satisfaction.
  • Facilitated workshops to identify client needs and refine service offerings.
  • Maintained up-to-date knowledge of products and services offered.

Process Analyst

Barclays Shared Services
10.2011 - 01.2019
  • Conducted financial analysis, KYC, AML, and banking credit reconciliations using intellimatch software to ensure compliance and accuracy.
  • Troubleshot complex problems and implemented effective technical solutions to improve process efficiency.
  • Achieved cost-savings by developing functional solutions to problems.
  • Developed innovative ideas and solutions that enhanced team collaboration and project outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Senior Information Analyst

Innodata Isogen Pvt. Ltd.
01.2009 - 10.2011
  • Conducted market research to identify consumer preferences, informing product strategy., Provided information technology support to enhance system efficiency., Managed content to maintain accuracy and relevance across platforms., technical writing and Engaged with UK and US clients to strengthen relationships and provide support..
  • Managed content to maintain accuracy and relevance across platforms.
  • Provided information technology support to enhance system efficiency.
  • Managed document indexing processes, enhancing efficiency of data retrieval and organization.
  • Developed clear and concise technical documentation for complex software systems.
  • Created user manuals, installation guides, and online help content for end-users.
  • Researched industry trends to enhance technical communication strategies and practices.
  • technical writing and Engaged with UK and US clients to strengthen relationships and provide support.

Education

MBA/PGDM - Finance

Institute of Chartered Financial Analysts of India (ICFAI)
Hyderabad
12-2013

B.B.A/ B.M.S - Hyderabad

Institute of Chartered Financial Analysts of India (ICFAI)
Hyderabad
12-2011

XIIth - English

Delhi
Delhi
12-2001

Xth - English

Delhi
Delhi
12-1999

Skills

  • Project management
  • Cross-functional collaboration
  • Strategic planning
  • Financial oversight
  • Team management
  • Leadership management
  • Team development
  • Effective communication
  • Decision making
  • Problem solving
  • Excel and MS Office
  • Marketing development
  • Motivational skills

Certification

  • Credit card dispute settlement
  • Merchant dispute management
  • Charge-back review
  • Litigations
  • Attorney representation
  • Presidential case credit card fraud
  • US FCRA reporting
  • Regulation Z
  • Credit analysis
  • Credit insurance review
  • US FCRA litigation review

Languages

  • English
  • Hindi

Total Work Experience

11 Years 0 Month

Timeline

Senior Team Leader

iEnergizer
12.2023 - Current

Dispute and Fraud Analyst

PayPal
02.2021 - 12.2023

Senior Customer Service Consultant

Telligent
02.2020 - 02.2021

Process Analyst

Barclays Shared Services
10.2011 - 01.2019

Senior Information Analyst

Innodata Isogen Pvt. Ltd.
01.2009 - 10.2011

MBA/PGDM - Finance

Institute of Chartered Financial Analysts of India (ICFAI)

B.B.A/ B.M.S - Hyderabad

Institute of Chartered Financial Analysts of India (ICFAI)

XIIth - English

Delhi

Xth - English

Delhi

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