Drake Boyer
Tipton
Summary
Dynamic IT professional with a proven track record at Winona IT, excelling in IT infrastructure management and customer service. Skilled in website development and device management, I successfully enhanced operational efficiency and user engagement. Recognized for my ability to mentor and lead projects, I thrive in collaborative environments.
Overview
5
5
years of professional experience
Work History
Software Development Intern
Sales AI
Indianapolis
12.2025 - Current
- Focused on AI-driven robotics, data analytics, and technical reporting, supporting the integration of GPT-based AI systems into a humanoid robot
- Helped enable intelligent robotic behaviors, including assisted walking control and interactive response systems
- Worked with C++ and AI pipelines to connect high-level AI decision logic with low-level robotic control systems
- Analyzed system logs and performance data to identify issues, trends, and optimization opportunities
- Created and maintained Jira dashboards, tagged workflows, and tracked engineering tasks and resolutions
- Produced clear technical summary reports for engineering and leadership teams
- Collaborated in person and remotely with global support and engineering teams, documenting issues and communicating findings across time zones
IT Helpdesk Specialist
Winona IT – Grace College
Winona Lake
08.2025 - Current
- Delivered front-line IT support as lead helpdesk specialist for Grace College.
Achieved recognition on MVP Wall through effective helpdesk ticket management in Freshdesk.
Administered both Windows and Mac systems, handling imaging and hardware troubleshooting tasks.
Configured virtual machines tailored for specialized academic and administrative functions.
Utilized ImmyBot for software deployment and process automation across campus.
Mentored student staff on best practices in customer service and technical support.
Managed multiple concurrent projects, focusing on network enhancements and system implementations.
Utility Worker (SUMMER JOB)
Tipton Municipal Utilities
01.2024 - 01.2025
- Maintained and mowed all Tipton County properties, ensuring public grounds were clean, safe, and presentable.
- Managed facility operations across multiple county buildings, including inspections, general repairs, and seasonal upkeep.
- Handled IT systems, providing basic technical support and maintenance for county departments.
- Completed and organized state-required paperwork and documentation to ensure regulatory compliance.
- Responded to urgent maintenance needs and coordinated with other departments to complete projects efficiently.
- Collaborated with county staff to plan and execute property improvements and maintenance schedules.
Youth Development Professional (YDP), Office Worker, IT Specialist
Boys and Girls Club
08.2023 - 06.2024
- Maintained and reconstructed the organization's website, troubleshooting issues and rebuilding pages to improve functionality and user experience.
- Conducted classes in website design, graphic design, 3D printing, and DJing, teaching technical skills to youth.
- Created engaging blog content and managed social media platforms to increase traffic and community engagement.
- Provided IT support, including hardware and software troubleshooting, network maintenance, and assisting staff with technical issues.
- Handled onboarding processes for new hires and offered mentorship to children, creating a positive learning environment.
- Instructed youth during free time activities and actively supported grant writing and funding initiatives.
Parts Specialist and Retail Supervisor
O'Reilly Automotive
05.2021 - 07.2023
- Installed Point of Sale System - Credit Card Readers: Successfully implemented a new credit card reader system, enhancing the store's payment processing capabilities. Ensured a seamless transition for customers, improving the overall shopping experience.
- Updated All Servers: Led the effort to update and maintain all servers within the store. Ensured that the technology infrastructure was up-to-date and efficiently supported the store's operations. This update resulted in improved system performance and reliability.
- Assisted in Battery Bank Upgrade: Played a crucial role in the battery bank upgrade project. Collaborated with the team to coordinate the upgrade process, ensuring minimal disruption to store operations while enhancing the store's power backup capabilities.
- Top Sales for the region, with over 20k per month, Successful inventory management for Kokomo and Tipton districts.
Education
Bachelor of Science -
Grace College
Winona Lake, IN05-2028
MBA - Business
Grace College
Winona Lake, IN05-2028
Skills
- Point of sale systems
- Device management for Mac and Windows
- Android and iOS proficiency
- IT infrastructure management
- Website development
- Social media management
- Network maintenance
- Software development
- 3D printing expertise
- IoT device integration
Accomplishments
Consistently ranked on the Helpdesk MVP Wall for high-volume ticket resolution and customer satisfaction.
Delivered 5-star IT support in a production campus environment supporting students, faculty, and staff.
Imaged, deployed, and maintained Windows and macOS systems at scale.
Automated software deployment and device configuration using ImmyBot.
Configured and managed virtual machines for specialized academic and administrative use.
Integrated GPT-based AI systems into a humanoid robot to enable intelligent behaviors.
Supported development of assisted walking control and interactive robotic response systems.
Connected high-level AI decision logic to low-level robotic control systems using C++ pipelines.
Analyzed system logs and performance data to identify optimization opportunities.
Built over a dozen websites using WordPress, Wix, Squarespace, and GoDaddy.
Grew private and business social media engagement through SEO-driven campaigns and algorithm optimization.
Built and configured a fully functional Raspberry Pi computer and programmed a 3D printer for custom projects.
Designed and produced Autodesk-based 3D models for functional 3D printing applications.
Installed and upgraded POS and server systems, improving reliability and uptime.
Achieved top regional sales performance, exceeding $20K per month.
Delivered 5-star IT support in a production campus environment supporting students, faculty, and staff.
Imaged, deployed, and maintained Windows and macOS systems at scale.
Automated software deployment and device configuration using ImmyBot.
Configured and managed virtual machines for specialized academic and administrative use.
Integrated GPT-based AI systems into a humanoid robot to enable intelligent behaviors.
Supported development of assisted walking control and interactive robotic response systems.
Connected high-level AI decision logic to low-level robotic control systems using C++ pipelines.
Analyzed system logs and performance data to identify optimization opportunities.
Built over a dozen websites using WordPress, Wix, Squarespace, and GoDaddy.
Grew private and business social media engagement through SEO-driven campaigns and algorithm optimization.
Built and configured a fully functional Raspberry Pi computer and programmed a 3D printer for custom projects.
Designed and produced Autodesk-based 3D models for functional 3D printing applications.
Installed and upgraded POS and server systems, improving reliability and uptime.
Achieved top regional sales performance, exceeding $20K per month.
Training
- 800+ hours – Website Development & Deployment
Hands-on training in building, deploying, and maintaining websites using WordPress, Wix, Squarespace, and GoDaddy; covering UI/UX fundamentals, hosting, updates, and troubleshooting.
250+ hours – Adobe Creative Suite (Illustrator, Photoshop, Spark)
Practical design training focused on digital graphics, branding assets, web visuals, and content creation.
70+ hours – Social Media & SEO Algorithm Growth
Training in engagement analytics, content optimization, keyword strategy, and algorithm-driven growth across major platforms.
IT Helpdesk & Systems Administration (Hands-On Experience)
Real-world training supporting Windows and macOS environments, device imaging, software deployment, virtual machines, and user support workflows.
Automation & Deployment Tools
Practical experience deploying and automating systems using ImmyBot, reducing manual setup time and improving consistency.
Ticketing & Workflow Management
Training and daily use of Freshdesk and Jira for issue tracking, prioritization, and performance reporting.
AI Systems & Technical Reporting
Applied training in AI pipelines, GPT-based systems, log analysis, and technical documentation within an engineering environment.
Microsoft Suite Certification
Certified proficiency in Word, Excel, PowerPoint, and professional productivity workflows.
Timeline
Software Development Intern
Sales AI
12.2025 - Current
IT Helpdesk Specialist
Winona IT – Grace College
08.2025 - Current
Utility Worker (SUMMER JOB)
Tipton Municipal Utilities
01.2024 - 01.2025
Youth Development Professional (YDP), Office Worker, IT Specialist
Boys and Girls Club
08.2023 - 06.2024
Parts Specialist and Retail Supervisor
O'Reilly Automotive
05.2021 - 07.2023
Bachelor of Science -
Grace College
MBA - Business
Grace College