D. RAMA KRISHNA
Team Leader - Operations
Hyderabad
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8.5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Team Leader - Project Management
Teleperformance India Pvt Ltd
Hyderabad
02.2021 - Current
- Developed and initiated projects, managed costs and monitored performance.
- Planned, designed and scheduled phases for large projects.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Made decisions independently and collaboratively operations-related challenges.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
Team Leader - Service Delivery
Concentrix
Hyderabad
04.2018 - 01.2021
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
Digital Marketing Manager
Genpact
Hyderabad
07.2017 - 03.2018
- Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
- Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Monitored return on investment of online and social media marketing efforts.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
Digital Marketing Executive
Genpact
Hyderabad
02.2014 - 07.2017
- Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement.
- Created and distributed monthly SEO reports to notify clients of site traffic, goals and KPIs.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Supported new client acquisition with superior strategy and world-class presentations.
- Gathered campaign results and developed reporting dashboard to illustrate campaign effectiveness.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Met deadlines, exceeding expectations and effectively rolling Ad campaigns.
Education
Master of Science - Computer Systems Engineering
University of East London
London 02.2008 - 04.2011
B.Tech - Electronics & Communication Engineering
JNTU
Hyderabad 04.2002 - 02.2007
Skills
Project planning and development
Accomplishments
- Improved customer satisfaction ratings by successfully completing an escalated project with the utmost quality of 98%. Awarded "Mountain Movers" (2022)- Teleperformance India Pvt Ltd.
- Awarded Six Sigma ¨Green Belt¨ for successfully completing an impactful project called ¨Jaguar¨ (2021). Certificate Number: GB/01/2021/5003792 - Concentrix India Ltd.
- Awarded "Manager Who Shines" (2021)- Concentrix India Ltd.
- Awarded "Manager Who Shows Highest Inclination Towards Nurturing Employees" (2020)- Concentrix India Ltd.
- Received "Silver Award" for driving exceptional team numbers (2016). - Genpact India Pvt Ltd.
- Received "Bronze Award" for for Exceptional Performance as Process Associate (2015). - Genpact India Pvt Ltd.
Timeline
Team Leader - Project Management
Teleperformance India Pvt Ltd
02.2021 - Current
Team Leader - Service Delivery
Concentrix
04.2018 - 01.2021
Digital Marketing Manager
Genpact
07.2017 - 03.2018
Digital Marketing Executive
Genpact
02.2014 - 07.2017
Master of Science - Computer Systems Engineering
University of East London
02.2008 - 04.2011
B.Tech - Electronics & Communication Engineering
JNTU
04.2002 - 02.2007
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