Dr. Anjali Steta
Bangalore
Summary
Dynamic leader with a proven track record at Nethradhama Super Specialty Eye Hospital, enhancing operational efficiency and patient satisfaction through strategic planning and Lean Six Sigma expertise. Excelled in team management and effective communication, achieving significant improvements in service delivery and financial performance. Skilled in emergency response and facility management, demonstrating innovative solutions and collaborative teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Center Head/Manager-Administration (Operations)
Nethradhama Super Specialty Eye Hospital
Bengaluru
05.2023 - Current
- Ensures seamless functioning for OPD, IPD, OT, and diagnostic units by providing administrative support.
- Financial Management: Analyzed financial performance metrics to ensure profitability and efficient resource allocation. Responsible for achieving financial targets and hospital growth.
- Quality improvement, daily reports, review meetings, managing staff, resource utilization, monitored patient feedback systems, and introduced initiatives to improve overall satisfaction and care standards, and streamlining the process.
- Directed a multidisciplinary team of medical, paramedical, and administrative staff. Conducted training sessions, performance evaluations, and team-building activities to enhance staff productivity and engagement.
- Ensured compliance with healthcare regulations, licensing requirements, and hospital accreditation standards. Regularly reviewed policies and updated processes to maintain legal and quality assurance compliance.
- Developed and executed marketing strategies to increase patient footfall, build the hospital’s brand presence in the community, and establish partnerships with local clinics, NGOs, and organizations for outreach programs and eye care camps.
- Supervised the procurement, maintenance, and utilization of medical equipment, supplies, and inventory control.
- Supervised contingency plans for emergencies, including equipment failure, operational disruptions, and patient safety incidents. Established robust risk mitigation processes, ensuring uninterrupted service delivery.
Operations Executive (Service Excellence)
Apollo Hospital
Bangalore
07.2022 - 04.2023
- Identified patient's needs, responded promptly and acknowledged all patient's concerns
- Built rapport with customers and ensured their requests have been met to their satisfaction
- Addressed customer/patient's complaints and follow up with guests to ensure their requests have been met to their satisfaction
- Meeting with Supervisor to review daily assignments and priorities
- Daily presentation given to HOD and CEO about daily IP, OP reports for the improvement of the organization
- Communicated with upper management and developing strategic operations goals
- Developed strategic long-range plans for achieving strategic objectives
- Monitored operational performance; monitored facility condition
- Monitored performance metrics, and responding to approvals or notifications
- Maintained daily reports and developed IP, OP and PHC feedback reports and identifying gaps
- Resolving customer complaints quickly and efficiently
- Worked on Customer Relationship Management (CRM) Portal and created all customer cases
- Conducted Training Programs of medico-legal issues and knowledge transformation to new staffs
- Conducted seminars for staff development based on analyzed customer feedback survey
Admin Executive
Kiran Nuclear Medicine PET-CT Molecular Imaging Centre
Bangalore
10.2020 - 06.2022
- Actively been involved in setting up nuclear medicine and PET-CT Centre
- Assisted in nuclear medicine layout planning
- AERB licensing
- Human Resource Management
- Building and maintaining relationships with patient's and key stakeholders of the organization
- Assisted in NABH Accreditation
- Monitored and evaluated performance metrics such as radioisotope
- Assessed and evaluated turnaround time of preparation of radioisotope and administration of FDG drug
- Implemented Lean Six Sigma for continuous improvement and to check the efficiency of the organization
Dissertation (Diagnostic Administration)
ST Diagnostic Imaging and PET-CT Centre
Chandigarh
03.2020 - 09.2020
- Using Lean Six Sigma Methodology for Optimal Radioisotopes Utilization in Nuclear Medicine
- Used Gemba walk method and assessed the turnaround time of the process
- Created Six Sigma metrics to assess the performance indicator
- Maintained the daily report of the FDG drug and given daily updates to the HOD
- Identified the gaps in the organization through Six Sigma and lean waste management
Internship
Apollo Hospital
Bangalore
01.2020 - 03.2020
- Analysis of IP billing process to enhance process efficiency by applying Lean management method
- Analyzing JCI implementation in hospital using JCI audit checklist
- Ontological Framework for Obesity Interventional Policies (Group Project - Team Leader), (12/2019)
Education
Professional Certificate Programme - Financial Analysis And Financial Management
IIM Kozhikode Business School
Kozhikode, Kerala09-2024
Doctorate - Business Administration and Management, General
Swiss School of Business and Management Geneva
01.2024
Post-Graduate Diploma Program - Medical Legal and Ethics in Healthcare
National Law School of India University
Bangalore, India09.2022
MHA - Master of Hospital Administration
Ramaiah University of Applied Sciences
Mohali, Punjab09.2020
B.Sc. - Basics
Rattan Professional Education College
Chandigarh, Punjab06.2017
Skills
- Strategic Planning
- Effective Conflict Resolution
- Cross-Functional Collaboration
- Team Management Expertise
- Collaborative Teamwork
- Effective Leadership
- Time management
- Critical thinking and Problem solving
- Effective Communicator
- Medical Legal Expertise
- Lean Six Sigma Expertise
- Expertise in Microsoft Office
- Innovation management
- Employee Training
- Workforce Engagement
- Vendor Management
- Logistics coordination
- Licensing requirements
- Team building
- Staff evaluations
- Licensing management
- Facility management
- Team development
- Emergency response
- Fund allocation
Certification
- Lean Six Sigma Green Belt Certification, 06/2020, Scored 96% in Lean Six Sigma Green Belt
- National Conference on Artificial Intelligence in Health Informatics and Virtual Reality, 08/2019, Participated in conference at the Tata Institute Social Sciences, Mumbai
- Certificate of Recognition, 03/2019, Participated in organizing AKAIRA, Cultural fest of Ramaiah University of Applied Sciences, Bengaluru
- World Aids Day Awareness Programme 'Communities Make the Difference', 12/2019, Participated in Flash Mob and Face Painting at M.S Ramaiah University of Applied Sciences
- HALO 2019-National Level Conference on 'Strengthening Healthcare with Contemporary Approaches', 06/2019, Participated in conference at A.J. Institute of Medical Sciences, Mangalore
- 20th Annual Conference of Society for Emergency Medicine India, 11/2018, Attended the EMS - International Workshop during the 20th Annual Conference of Society for Emergency Medicine India at Bengaluru
- 3rd National Conference on 'capacity Building for Community Health Nursing', 02/2015, Certificate of Appreciation in RGI College
Accomplishments
- Lean Six Sigma Green Belt Certification, 06/2020, Scored 96% in Lean Six Sigma Green Belt
- AHPI Global Conclave - 2020, 02/2020, Participated in the conference and got 3rd prize in Poster presentation at Ramaiah Medical College, Bengaluru
- CAHO - Certification Program in Quality and Accreditation, 09/2019, A 3 days program Covered implementation of NABH standards (4th Edition) and given online examination
- Business Quiz Competition - 'Biz - Win - Conocimiento', 10/2018, First place in Business Quiz Competition in M.S Ramaiah University
Hobbies and Interests
- Attending workshops or conferences which add to my learning and exposure
- Reading
- Fine arts and craft
- Public speaking
- Workout
- Yoga
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
- Punjabi, Professional Working Proficiency
- Kannada, Elementary Proficiency
Timeline
Center Head/Manager-Administration (Operations)
Nethradhama Super Specialty Eye Hospital
05.2023 - Current
Operations Executive (Service Excellence)
Apollo Hospital
07.2022 - 04.2023
Admin Executive
Kiran Nuclear Medicine PET-CT Molecular Imaging Centre
10.2020 - 06.2022
Dissertation (Diagnostic Administration)
ST Diagnostic Imaging and PET-CT Centre
03.2020 - 09.2020
Internship
Apollo Hospital
01.2020 - 03.2020
- Lean Six Sigma Green Belt Certification, 06/2020, Scored 96% in Lean Six Sigma Green Belt
- National Conference on Artificial Intelligence in Health Informatics and Virtual Reality, 08/2019, Participated in conference at the Tata Institute Social Sciences, Mumbai
- Certificate of Recognition, 03/2019, Participated in organizing AKAIRA, Cultural fest of Ramaiah University of Applied Sciences, Bengaluru
- World Aids Day Awareness Programme 'Communities Make the Difference', 12/2019, Participated in Flash Mob and Face Painting at M.S Ramaiah University of Applied Sciences
- HALO 2019-National Level Conference on 'Strengthening Healthcare with Contemporary Approaches', 06/2019, Participated in conference at A.J. Institute of Medical Sciences, Mangalore
- 20th Annual Conference of Society for Emergency Medicine India, 11/2018, Attended the EMS - International Workshop during the 20th Annual Conference of Society for Emergency Medicine India at Bengaluru
- 3rd National Conference on 'capacity Building for Community Health Nursing', 02/2015, Certificate of Appreciation in RGI College
Professional Certificate Programme - Financial Analysis And Financial Management
IIM Kozhikode Business School
Doctorate - Business Administration and Management, General
Swiss School of Business and Management Geneva
Post-Graduate Diploma Program - Medical Legal and Ethics in Healthcare
National Law School of India University
MHA - Master of Hospital Administration
Ramaiah University of Applied Sciences
B.Sc. - Basics
Rattan Professional Education College
Similar Profiles
Kenneth AshagwaraKenneth Ashagwara
Optometrist at Skipper Eye-Q Super-Specialty HospitalOptometrist at Skipper Eye-Q Super-Specialty Hospital
Sheethal PaiSheethal Pai
Senior Optometrist at Nethradhama Super Speciality HospitalSenior Optometrist at Nethradhama Super Speciality Hospital
Sivakrishna Menon RSivakrishna Menon R
Sr. GM - Supply Chain & Biomedical at Maxivision Super Specialty Eye HospitalsSr. GM - Supply Chain & Biomedical at Maxivision Super Specialty Eye Hospitals