Drashya M D
Bangalore
Summary
Production operations lead with proven track record in driving SLA performance through workforce and resource planning. Lead continuous improvement projects focused on automation and operational risk management. Deliver measurable FTE savings while strengthening quality outcomes through structured team execution.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Operations Production Lead
ANZ
Bangalore
10.2021 - Current
- Monitored production queues and fixed service issues across systems.
- Tracked work requests and kept production status records current for teams.
- Reviewed operational controls to ensure compliance with regulatory standards.
- Guided team members through standard procedures and task handoffs.
- Updated production operating instructions and ensured accuracy of process documents.
- Managed several projects at once while meeting tight deadlines.
- Investigated customer complaints to identify root causes of product quality issues.
- Escalated incidents and shared updates with business stakeholders.
Education
MBA - Finance & Marketing
Acharya Institutes of Technology
Bengaluru01-2020
BCom - Accounting
St. Claret College
Bengaluru01-2018
PUC -
St. Claret College
Bengaluru01-2015
SSLC -
St. Mary's High School
Bengaluru01-2013
Skills
- Regulatory compliance
- Production monitoring
- Quality assurance
- Production scheduling
- Project coordination
- Capacity planning
- Process improvement
- Workflow tracking
- Team leadership
- Stakeholder communication
Internship Experiences:
- 1. Organisation study on Maini Precision Products Ltd.
- 2. Study on Comparative Analysis on Health Insurance Products provided by NJ Wealth.
Accomplishments
- Have won multiple monthly recognition and instant recognition awards for my team.
Personal Information
- Date of Birth: 1997-08-20
- Nationality: Indian
- Languages Known: English, Hindi, Kannada.
Acknowledgement:
I hereby declare that all the above information is true and accurate.
Certification
- MS Excel: A+ (certified by Microsoft)
- Business English Communication: Level B1 (certified by Cambridge English)
Timeline
Operations Production Lead
ANZ
10.2021 - Current
MBA - Finance & Marketing
Acharya Institutes of Technology
BCom - Accounting
St. Claret College
PUC -
St. Claret College
SSLC -
St. Mary's High School