Dravid Raja Ram L
Bengaluru
Summary
Detail-oriented operations professional with over five years of expertise in content moderation, billing, and administrative support. Proven ability to enhance process efficiency, achieving a 5% reduction in errors while maintaining a 98% compliance rate in high-volume environments. Recognized for commitment to excellence through accolades such as 'Star of the Month' and 'Everyday Heroes,' reflecting dedication to quality and teamwork. Proficient in quality auditing, ensuring strict compliance, streamlining workflows, and fostering effective collaboration among teams. Aiming to leverage skills and experience in a senior associate role within Trust & Safety or as a Quality Analyst in Operations to drive operational success and contribute to a culture of excellence.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Content Moderator - Trust & Safety Associate
Accenture
01.2022 - Current
- Moderated 500+ pieces of content daily, ensuring 98% compliance with community standards.
- Flagged and escalated 50+ high-risk cases monthly to legal and specialized teams.
- Collaborated with policy teams to reduce content classification errors by 5%.
- Delivered training feedback sessions that improved new hire quality scores by 15%.
- Documented harmful content trends, influencing proactive policy improvements.
- Performed quality audits to identify gaps, improving team accuracy rates.
- Assisted with workflow documentation and reporting for leadership visibility.
- Ensured compliance with strict confidentiality guidelines while handling sensitive data.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Back Office & Billing Support Executive
Maruti Suzuki NEXA (RTO Office)
01.2021 - 01.2022
- Processed 200+ vehicle billing and registration transactions weekly with 100% accuracy.
- Resolved 50+ customer billing inquiries per week, improving satisfaction scores by 12%.
- Ensured compliance with state transport regulations for vehicle documentation.
- Maintained accurate records, reducing audit discrepancies to zero.
Billing & Marketing Operations Executive
Royal Fireworks Industries
01.2019 - 01.2021
- Managed invoicing and payment follow-ups, improving on-time collections by 20%.
- Generated daily sales and cost reports, enhancing financial tracking accuracy.
- Partnered with sales teams to optimize seasonal marketing strategies.
- Built strong supplier relationships, reducing operational delays by 5%.
Education
Bachelor of Commerce - Accounts
KLE's Nijalingappa College
Bengaluru, Karnataka01.2019
Pre-University in Commerce - SEBA
KLE's Nijalingappa College
Bengaluru, Karnataka01.2016
Skills
Content Moderation & Trust & Safety
Billing & Invoice Management
Compliance & Documentation
Administrative Support
Client & Customer Support
Workflow Optimization & Quality Auditing
Content management
Online research
Cultural awareness
Patience and tolerance
Adaptability and flexibility
Quality control analysis
Certification
AWS Certified Solutions Architect - Associate, Amazon Web Services, 01/01/23
Accomplishments
- Improved onboarding training effectiveness by 15% through structured feedback sessions.
- Reduced content classification error rate by 5% through collaboration with policy teams.
- Processed 200+ vehicle billing transactions weekly with 100% compliance.
- Enhanced supplier relations, reducing operational delays by 5.
Key Highlights
- Delivered 98% accuracy in content moderation while handling 500+ items daily.
- Reduced classification error rate by 5% through collaboration with policy teams.
- Improved onboarding training quality by 15% through structured feedback.
Awards Recognition
- Star of the Month, Accenture
- Everyday Heroes Award, Accenture
Target Role
- Trust & Safety Analyst
- Quality Auditor
- Quality Auditing Analyst
- Operations Associate
- AML
- KYC
Timeline
Content Moderator - Trust & Safety Associate
Accenture
01.2022 - Current
Back Office & Billing Support Executive
Maruti Suzuki NEXA (RTO Office)
01.2021 - 01.2022
Billing & Marketing Operations Executive
Royal Fireworks Industries
01.2019 - 01.2021
Pre-University in Commerce - SEBA
KLE's Nijalingappa College
Bachelor of Commerce - Accounts
KLE's Nijalingappa College