To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Patient Relations Manager
Soundrapandian Bone And Joint Hospital
05.2023 - 06.2024
Provided ongoing education for staff members about current healthcare trends affecting patient relations management strategies.
Created an efficient system for tracking and resolving patient grievances, resulting in reduced response times and increased satisfaction rates.
Conducted regular team meetings, fostering open communication among staff members to address issues effectively as they arose.
Streamlined communication processes for improved patient relations and overall experience.
Coordinating with International Patients and providing them the best patient care.
Assisted in the development of hospital policies related to patient rights, privacy, and confidentiality measures.
Education
MHA(Master of Hospital Administration) -
SRM Medical College & Hospital
Bachelor of Dental Sciences - undefined
Ragas Dental College And Hospital
Higher Secondary Education - undefined
SRDF Vivekananda Vidyalaya
Senior Secondary Education - undefined
SRDF Vivekananda Vidyalaya
Skills
Medical terminology understanding
Critical Thinking
Risk Management
Decision-Making
Knowledge of Electronic health records
Operating Plans Development
Effective Communication
Reliability
Analytical Skills
Team management
Multitasking
Accomplishments
Projects and Publications:
06/2022 - 08/2022 : Post-Graduate Project A study to assess nurses work motivational factors in SRM Hospital, Chengalpattu District - Across-sectional study.
01/2018 - 11/2018 : Research Publication R.Karthikayan1*, S.Chobana2, C.P Reshmy3, S.Aparna4, Parangimalai Diwakar Madan Kumar:"Awareness about Ergonomic Practice among Dental Professionals in Chennai City-A Cross-Sectional Study". In Sch.J.Dent.Sci.DOI:10.21276/sjds.2018.5.11.1