Hi, I’m
Divya M
Team Lead - Finance & Operation
Chennai
Summary
Performance-driven F&A Team Lead with 15+ years of experience in BPS and Financial Shared Services across R2R, P2P, and OTC towers. Recognized for expert oversight in cross-tower operations, process automation, and robust financial compliance. Proven track record as a functional Training SPOC, managing team domain competency frameworks and multi-delivery center best practices. Strong expertise in stakeholder business partnering, transition support, and managing data-driven Finance CoE MIS reporting structures.
Overview
3
Certifications
16
years of professional experience
Work History
Larsen & Toubro LimitedChennai
Team Lead (R2R, P2P, OTC)
07.2021 - Current
Job overview
- Managed end-to-end P2P financial operations; executed invoice booking, PO verification, and vendor payment processing while tracking disbursements against allocated domain budgets, and liaising with the procurement department.
- Acted as F&A Training SPOC across P2P, R2R, and OTC towers; delivered generic process training, and monitored calibrated qualification tests to systematically verify team domain competency during onboarding.
- Analyzed client business workflows to develop customized training content aligned with delivery center requirements; ensured training modules sync with changing process updates while driving best-practice sharing and practice ambassador programs.
- Partnered with the F&A practice to support Process Diagnostics (PD), Due Diligence (DD), and client transitions, driving targeted domain interventions to stabilize post-migration workflows.
- Directed team performance against SLAs, compiled and cascaded FCoE MIS reports to leadership, and managed internal communication branding via quarterly domain newsletters.
- Handled core R2R functions, including General Ledger (GL) management, intercompany accounting, bank reconciliations, fixed assets, and month-end close tracking.
- Managed OTC workflows, including Accounts Receivable (AR), global collections, and tax compliance adjustments covering TDS, GST, and TCS.
- Performed comprehensive variance analysis and supported financial planning & analysis (FP&A) activities, with strategic insights for leadership decision-making.
- Implemented localized team VBA and Power BI automation solutions, reducing manual processing efforts, and optimizing resource utilization.
- Drove people retention and boosted team efficiency through structured mentoring, engagement initiatives, and professional talent development tracks.
IBM India Pvt LtdChennai
Senior Practitioner (R2R)
11.2018 - 04.2021
Job overview
- Managed month-end close, journal entries, reconciliations, and reporting.
- Ensured SOX compliance and internal control adherence.
- Conducted stakeholder communication and performance reviews.
- Supported process improvements and SLA management.
Muthoot Fincorp LtdChennai
Branch Manager
08.2013 - 08.2018
Job overview
- Managed branch operations including P&L, financial reporting, and compliance
- Led team performance, customer service, and operational efficiency
- Handled audits, conflict resolution, and staff development
K.B. Engineering Pvt LtdChennai
Accountant
06.2010 - 07.2013
Job overview
- Managed AR/AP, reconciliations, billing, and MIS reporting.
Education
ICMAIChennai, India
CMA Final from CWA Intermediate Qualified, Final Group 4 Cleared
08-2026
Madras UniversityChennai, India
MBA from Finance & Accounts
03-2015
SDNB Vaishnav CollegeChennai, India
B.Com from Finance & Accounts
03-2010
Skills
Domain Expertise: Record-to-Report (R2R) Procure-to-Pay (P2P) Order-to-Cash (OTC)
Financial Control: General Ledger (GL) Month-End Close Tracking Bank Reconciliation Fixed Assets
Compliance & Tax: Statutory Compliance TDS & GST Adjustments SOX Frameworks Internal Controls
Leadership & Strategy: Team Leadership Stakeholder Management Process Improvement Team Onboarding & Training
Certification
Data Analytics Master Course – IIM Skills
Timeline
Team Lead (R2R, P2P, OTC)
Larsen & Toubro Limited
07.2021 - Current
Senior Practitioner (R2R)
IBM India Pvt Ltd
11.2018 - 04.2021
Branch Manager
Muthoot Fincorp Ltd
08.2013 - 08.2018
Accountant
K.B. Engineering Pvt Ltd
06.2010 - 07.2013
ICMAI
CMA Final from CWA Intermediate Qualified, Final Group 4 Cleared
Madras University
MBA from Finance & Accounts
SDNB Vaishnav College
B.Com from Finance & Accounts
KEY HIGHLIGHTS
- Strong experience in large-scale BPS finance operations, business partnering, and executing FCoE framework deliverables.
- Proven track record in transformation, automation, and process improvements, including reducing team headcount requirements by 42% (from 7 to 4 resources for invoice processing) via smart automation.
- Deep expertise in stakeholder management, compliance, and driving data-driven FCoE MIS reporting structures while maintaining over 99.9% processing accuracy.
- Demonstrated ability to manage multiple deadlines, resolve conflicts, oversee team domain competency tracks during onboarding, and drive high performance across 15+ member teams.
- Skilled in fostering cross-center best practice sharing and supporting practice ambassador initiatives to keep team knowledge in sync with process updates.