NARAYAN KALRA
Delhi
Summary
Sales Professional with 35 years of experience in multiplying, business-client relationships, securing market leadership new brands. Visionary pioneer with the ability to innovate products, define new marketing strategies, establish new distribution channels, forecast industry trends, create competitive advantage, and capture potential opportunities. A leader with the ability to high–performance cross-cultural teams capable of delivering stupendous results in a dynamic work environment. Dedicated Customer Service professional with knowledge of service delivery and proven, multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Held events for the teams which achieved targets.
Overview
40
40
years of professional experience
Work History
ASM
Nutkhatnut Foods Pvt Ltd
07.2024 - 10.2024
- Company Overview: Nutkhatnut Foods Pvt Ltd
- Mumbai Maharashtra based company, manufacturer of Chikki & Rosted Peanuts
- Established SS for North and appointed 12 distributors in Delhi, Uttarakhand, Himachal Pradesh, Under SS
- Handling Field Force and recruitment of Field Force
- Nutkhatnut Foods Pvt Ltd
- Mumbai Maharashtra based company, manufacturer of Chikki & Rosted Peanuts
CONSULTANT - ASM
Sanjeev Foods And Beverages Pvt Ltd
08.2023 - 05.2024
- Company Overview: Sanjeev Food Beverages Pvt Ltd
- Is parental company of United Beverages, Dubai manufactured of Xtra Power Energy Drink
- United Beverages is doing job work of most energy drinks which are available in market
- Successfully established two Master SS in UP, along with appointing 20 Sub SS
- Additionally, appointed distributors in UP under the Sub SS
- Handling Field Force
- Responsible to delivers targeted numbers in retail business along with key deliverables measures like effective coverage, frequency of new outlets additions and expand outlet reach
- Plan for the sale keeping in mind to have right mix of products to enable us to get maximum sale with profitable margin
- Recruitment and training of Field Force according to market potential
- Sanjeev Food Beverages Pvt Ltd
- Is parental company of United Beverages, Dubai manufactured of Xtra Power Energy Drink
- United Beverages is doing job work of most energy drinks which are available in market
CUSTOMER SERVICE EXECUTIVE
Hindustan Unilever Limited
09.2014 - 12.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue
SALES EXECUTIVE
Hindustan Unilever Limited
08.2004 - 09.2014
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Analyzed past sales data and team performance to develop realistic sales goals
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics
- Directed sales support staff in administrative tasks to help sales reps close deals
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
TERRITORY SALES OFFICER
Hindustan Unilever Limited
07.2001 - 07.2004
- Exceeded targets by building, directing and motivating high performing sales team
- Established successful account relationships by building support and maintaining consistent communication
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts
- Implemented systems and procedures to increase sales
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
TERRITORY SALES IN-CHARGE
Hindustan Unilever Limited
01.1999 - 06.2001
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved problems, improved operations and provided exceptional service
- Onboarded new temps by entering employee information into systems
- Created plans and communicated deadlines to complete projects on time
- Collaborated with team members to achieve target results
- Used coordination and planning skills to achieve results according to schedule
SALES OFFICER
International Best Foods Ltd.
12.1997 - 12.1998
- Company Overview: Manufactured Knor Soup, Rex Jelly, Brown and Polson Baking Powder
- International Best foods acquired by Hindustan Unilever in 1998 after that we are part of Hindustan Unilever Ltd
- Manufactured Knor Soup, Rex Jelly, Brown and Polson Baking Powder
- International Best foods acquired by Hindustan Unilever in 1998 after that we are part of Hindustan Unilever Ltd
SALES OFFICER
DCW Pvt Ltd
01.1993 - 01.1997
- Company Overview: Captain Cook Salt
- Appointed Distributors in Delhi and NCR, Haryana
- Successfully establishment of Company
- Captain Cook Salt
Sales Representative
Behari Lal Darshan Lal
01.1985 - 01.1993
- Company Overview: Manufactured of Beads Achar and Murba
- Appointed Distributors in Delhi
- Successfully Establishment of Company
- Manufactured of Beads Achar and Murba
Education
Bachelor Of Arts - Political Science, History, Humanities
Delhi University
New Delhi, Delhi04.1985
Skills
- Complaints Resolution
- Report Preparation
- Sales Expertise
- Shipment Tracking
- Coaching and Mentoring
- Troubleshooting
- Documentation and notes
- Training development aptitude
- Service Standard Compliance
- Order Fulfillment
Timeline
ASM
Nutkhatnut Foods Pvt Ltd
07.2024 - 10.2024
CONSULTANT - ASM
Sanjeev Foods And Beverages Pvt Ltd
08.2023 - 05.2024
CUSTOMER SERVICE EXECUTIVE
Hindustan Unilever Limited
09.2014 - 12.2022
SALES EXECUTIVE
Hindustan Unilever Limited
08.2004 - 09.2014
TERRITORY SALES OFFICER
Hindustan Unilever Limited
07.2001 - 07.2004
TERRITORY SALES IN-CHARGE
Hindustan Unilever Limited
01.1999 - 06.2001
SALES OFFICER
International Best Foods Ltd.
12.1997 - 12.1998
SALES OFFICER
DCW Pvt Ltd
01.1993 - 01.1997
Sales Representative
Behari Lal Darshan Lal
01.1985 - 01.1993
Bachelor Of Arts - Political Science, History, Humanities
Delhi University
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