Summary
Overview
Work History
Education
Skills
Certification
Corporateresponsibilities
Timeline
Generic

Dr. Dinesh Halan

Bangalore

Summary

Dynamic Business Analyst with a proven track record at Banking Industry, enhancing digital banking experiences and operational efficiency, leading to significant cost savings and customer satisfaction improvements. Expert in Agile methodologies and stakeholder management. Seasoned Business Intelligence Analyst with background in converting complex data into actionable insights to drive decision-making processes. Skilled in analyzing trends, crafting detailed reports, and enhancing business operations through technology solutions. Demonstrated ability to work collaboratively across teams to implement improvements, leading to increased efficiency and productivity.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Business Analyst (AVP)

HSBC
Bangalore
03.2015 - Current
  • Worked across various high-profile programs as part of the bank’s strategic direction.
  • Bank-wide Operations Transformation (BWOT) (between 2023 to date): The Digital Adoption and Commercialization function aligns with the overall HSBC strategy of 'Digitize at Scale' and ensures we are on the right trajectory, as earmarked by our digital transformation roadmap.
  • Successfully implemented various crucial journeys in the HSBC Banking app for India and expat customers, which has improved the customer and colleague experience, reduced operational costs, improved controls, and resilience in collaboration with Technology.
  • Key Achievements: India Market: Delivered overall benefits of approximately $18 million as of Q1 2024.
  • Indian customers can now perform real-time updates on their mobile banking app with the delivery of nine features, as STP capabilities reduce TAT by seven days.
  • UK Market: Disputes improved NPS scores by +6 points in 2023, and bereavements serve close to 6,000 users each month, and reduced complaints by 50%, which unlocks FTE cost savings of approximately $500,000.
  • KYC: Related complaints were reduced by 40%.
  • HASE (HK): Saved 13 minutes by automatically filling large parts of forms and eliminating manual processing in the back office.
  • Defect Management: As the Product Owner, I facilitated the defect management daily call to reduce the aging of defects to less than 2 days.
  • Payments Domain: ISO 20022 (between 2019 and 2023)
  • ISO 20022 is an open global standard for financial information, providing consistent, rich, and structured data that can be used for every kind of financial business transaction across RTGS, ACH, and CBPR+ transactions.
  • Key member in implementing ISO change across the ASP region, migrating (MT1xx, 2xx, & 9xx) to ISO equivalent PACS (pacs.008, 009, 004, camt, etc.).
  • Worked on detailed requirements on building capabilities within the POL layer such as Integration management (internal and external systems), Transformation of payment messages (MT <> MX), Storage & Archival, Invoking Sanction Services, handling different payment flows (Out/Inbound, Return/Reject), Handling non-financial messages (investigation & regulatory) and Liquidity management services
  • Support UAT, and SIT in Agile methodology.
  • Key Achievements: As BA implemented E2E ISO 20022 in Japan and the Philippines as pilot countries, and globally implemented it across 58 markets.
  • Worked across various streams consisting of 1,100 colleagues across the geographies, with different cultures and languages.
  • Gained in-depth knowledge of 27 payment platforms and 66 instances.
  • Since go-live on March 19, 2023, HSBC has processed around 500,000 payment messages globally, worth more than $1.1 trillion in a single day.
  • As the lead BA, I was actively involved in the defect triage meetings to help prioritize each defect.
  • Two hundred forty-seven defects that were aged more than three weeks were analyzed in detail based on priority and criticality.
  • With continued discussions with various teams and effort, the aging was reduced to no more than 3 days.
  • Transaction Monitoring and Screening (between 2015 and 2019)
  • With more digital advances and fundamental changes to the ways in which data can be used, GDPR, FATCA, and CRS were implemented across Europe to cope with changes in technology and approaches to data use.
  • Created a strong process and knowledge around due diligence and remediation of HSBC customers.

Senior Consultant

WIPRO Technologies
09.2014 - 03.2015
  • Worked on DB's new global strategic initiative is to replace MTNA (Money Transfer New Architecture) which is a currently legacy High-Value Payments processing system
  • New platform covers both High and Low-value payment flows and its Greenfield implementation for DB
  • Extensively worked on requirements gap analysis, payments domain support to delivery teams, and single point of contact from offshore for client interaction

Business Analyst

Australia and New Zealand banking group
05.2006 - 09.2014
  • Sanctions Implementation Program
  • Extensively worked on gathering & documenting requirements for implementing the new SWIFT message screening application DETICA
  • AML screening covers types of instructions, various applicable lists, screening processes & Alert handling
  • Policy changes instructed by Global FCR, Processing issues/ breaches
  • Detailed Gap analysis on Excludes Grey List/Whitelist, Blacklist, MIS reporting, and Recovery Time Objective (RTO)
  • As Business Analyst, ANZ's 1st Branch Build set up in India
  • As the Payments & Cash BA for this program, the role involved closely working with Payments Business and Operations to gather and document the business requirements for the launch of ANZ's Institutional Banking in India
  • Liaising and holding workshops with Business, Operations, SMEs, and Ernst Young consultant to understand & document end-to-end payments process flows performed in Payments front-office, middle-office, and back-office
  • Implemented RTGS & NEFT systems along with the infrastructure requirements
  • Ensure no breach in RBI regulatory guidelines
  • As Business Analyst/SME, ANZ Transformation and Development of offshore HUB Program
  • As per ANZ's offshore strategy, 80% of roles from Melbourne were moved to ANZ Bangalore
  • Program was to set up ANZ's Institutional operations in Bangalore
  • Implemented process within Payments and Markets ops
  • Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements

Process Executive

HSBC
Bangalore
08.2004 - 05.2006
  • Payments Processing Operations
  • Sending Payments electronically to across globe for, Customers in Singapore through SWIFT and BIC
  • Maintained high accuracy and achieved processing rate as per RPH

Manager

Rajeshwari Industries
06.2003 - 06.2004
  • Managed team of employees, overseeing hiring, training, and professional growth of employees

Education

Ph.D. - Business Administration

Annamalai University
India
01.2022

Master of Science - Applied Psychology

Annamalai University
India

MHRM - Human Resource Mgmt.

MBA - Business Administration

B. Com - Commerce

Skills

  • Business solutions development
  • Business process improvement
  • Cost-benefit analysis
  • Predictive modeling
  • Agile methodologies
  • Gap analysis
  • Product management
  • Project management
  • Change impact analysis
  • Problem-solving
  • Product development
  • Strategic planning
  • Stakeholder management

Certification

  • Certification in ISO
  • Change Management
  • Digital Banking

Corporateresponsibilities

  • Leading physical wellbeing activities for all 4 sites in India.
  • Participated in various activities as part of diversity and inclusion.

Timeline

Business Analyst (AVP)

HSBC
03.2015 - Current

Senior Consultant

WIPRO Technologies
09.2014 - 03.2015

Business Analyst

Australia and New Zealand banking group
05.2006 - 09.2014

Process Executive

HSBC
08.2004 - 05.2006

Manager

Rajeshwari Industries
06.2003 - 06.2004

Ph.D. - Business Administration

Annamalai University

Master of Science - Applied Psychology

Annamalai University

MHRM - Human Resource Mgmt.

MBA - Business Administration

B. Com - Commerce

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Dr. Dinesh Halan