Dr. Ella Shri
Mumbai
Summary
Experienced healthcare management professional with over 8 years of experience in leading hospital administration. Proven track record in enhancing operational efficiency, implementing healthcare regulations, and driving staff training and development. Skilled in data analysis and developing strategies for hospital quality and patient care excellence.
Overview
13
13
years of professional experience
Work History
SENIOR MANAGER - HOSPITAL ADMINISTRATION
BOMBAY CITY EYE INSTITUTE & RESEARCH CENTRE
Mumbai
04.2024 - Current
- Managing daily operations, including staffing and budgeting, ensuring efficient policy implementation
- Ensuing financial sustainability and optimized resource allocation for hospital efficiency
- Leading recruitment, training, and supervision of hospital staff, addressing staffing needs and enhancing employee relations
- Implementation of policy and procedure to improve quality of patient care including patient satisfaction
- Developing and executing strategies for hospital growth and improvement involving market analysis, service expansion, and infrastructure development
- Overseeing the procurement process for medical equipment. Maintaining compliance and safety
- Collaborating with medical staff to develop CME programs and
- Marketing activities including implementation and managing doctors' referral programs
- Responsible for managing VFI, Vision Foundation of India, charity branch of Bombay City Eye Institute and Research Centre.
- Scheduling, planning and support to training and coordination plan for Medical Representatives
- Training, scheduling and coordination plan for Medical Representatives for ophthalmic workshops and lectures.
QUALITY AND ACCREDIATION MANAGER
RAINBOW CHILDREN HOSPITAL, MARATHAHALLI
Bengaluru
09.2023 - 03.2024
- Heading the Quality Department and managing the Quality team
- Responsible for NABH and JCI accreditations and quality implementation
MANAGER QUALITY
Sir HN RELIANCE FOUNDATION HOSPITAL AND RESEARCH
Mumbai
08.2021 - 08.2023
- Implemented Medblaze for hospital workflow optimization and Quality/Patient Experience management and for incident management, audits, and quality indicator tracking aligned with NABH and JCI
- Demonstrated SAP - HMIS functional knowledge for data extraction and analysis
- Managed clinical indicators, clinical outcomes measurement, and TAT monitoring for data-driven decision-making and introduced Clinical Pathway - TACO for patient care process optimization
- Oversaw Quality financial transactions for compliance and reviewed FMS and SLA reports for vendor management and high-quality standards
- Ensured JCI and NABH accreditation compliance through audits and standards monitoring
- Acted as Quality representative in hospital governance committees and ensuring compliance and drove Quality Improvement Projects (QIPs) to enhance operational efficiency and imparted training aligned with JCI and NABH standards and conducted emergency drills
- Prepared OPPE data and updated SOPs in line with JCI and NABH
- Led organization-wide training on patient safety, spearheaded Patient Safety Week celebrations
- Conducted case reviews for adverse events, led detailed RCA efforts for prevention
ASSISTANT MANAGER
JASLOK HOSPITAL & RESEARCH CENTRE
Mumbai
02.2019 - 07.2021
- COVID Monitoring: Covid surveillance, screening training, and managing Covid and Non-Covid patient admissions
- Conducted mock accreditation audits, real time audits, Safety Mock Drills, and analyze incident report
- QIP initiatives and imparted department-wise NABH trainings
- Facilitated outsource vendor visits and report preparation and tracked and monitored committee meetings, prepare minutes, and action taken reports
QUALITY OFFICER
LOTUS EYE HOSPITAL
Mumbai
05.2016 - 01.2019
- Manage hospital quality, train staff, recommend MIS, and organize employee data. Ensure timely collection, analysis, and presentation of Quality Indicators, facilitate NABH certification. Institutionalize committees, update manuals, SOPs, forms to meet NABH requirements. Introduce patient feedback analysis through surveys, design marketing materials.
- Conducted Time Motion study as part of Six Sigma by analysis OPD patient flow process
- Reorganised Lotus Eye Hospital and Ayurvedic Centre websites and managed data and website performance with AWStats
MANAGEMENT TRAINEE
FORTIS HOSPITAL, MULUND
Mumbai
08.2015 - 04.2016
- Managing end to end recruitment and sourcing, screening and short listing profiles through job portals
- Ensuring updation of all employees details in Oracle system (ERP) and Hospital Information System (HIS)
TRAINEE
FORTIS HOSPITAL, MOHALI
Chandigarh
08.2014 - 06.2015
- Exposure to various departments in the hospital to ingrain and appreciate the intricacies of working of each department and thereby gain in depth knowledge
AYURVEDIC CONSULTANT
VAGBHATT CHIKITSA AND PANCHKAMA KENDRA
Jammu
09.2012 - 07.2014
- Provide consultations and treatments to the patients including dietary and lifestyle advice
INTERN
GOVERNMENT HOSPITAL SARWAL JAMMU AND SMGS AYURVEDIC HOSPITAL
Jammu
08.2011 - 08.2012
- Assisted in OPD, IPD, and emergency for all specialties and aided in minor surgical procedures and performed procedures independently
Education
MBA - Healthcare Management
Indian School of Business
Hyderabad01-2024
MBA - Healthcare Management
Chitkara University
Punjab2016
Bachelor of Ayurvedic Medicine and Surgery -
Jammu Institute of Ayurveda And Research
Jammu2012
Skills
- Technical Proficiency: Advanced Excel, Microsoft Office, AWStats
- Data Management: Expert in data analysis and reporting, website performance optimization
- Communication: Skilled in delivering impactful presentations
- Professional Skills: Policy implementation, financial management, and staff training
Accomplishments
- CAHO Member (CAHO/AM/2018/610)
- Attended 3-days JCI workshop by Dr. Thomas Kohlwski, May 2019, Mumbai
- BLS Training by Borivali Society of Anaesthesiologists, Feb 2018, Mumbai
- Green Belt Six Sigma certified by KPMG, Dec 2017, Mumbai
- NABH standards workshop by QCI, May 2015, Chandigarh
- Secured 6th position in National Ayurwhiz Quiz Contest
Timeline
SENIOR MANAGER - HOSPITAL ADMINISTRATION
BOMBAY CITY EYE INSTITUTE & RESEARCH CENTRE
04.2024 - Current
QUALITY AND ACCREDIATION MANAGER
RAINBOW CHILDREN HOSPITAL, MARATHAHALLI
09.2023 - 03.2024
MANAGER QUALITY
Sir HN RELIANCE FOUNDATION HOSPITAL AND RESEARCH
08.2021 - 08.2023
ASSISTANT MANAGER
JASLOK HOSPITAL & RESEARCH CENTRE
02.2019 - 07.2021
QUALITY OFFICER
LOTUS EYE HOSPITAL
05.2016 - 01.2019
MANAGEMENT TRAINEE
FORTIS HOSPITAL, MULUND
08.2015 - 04.2016
TRAINEE
FORTIS HOSPITAL, MOHALI
08.2014 - 06.2015
AYURVEDIC CONSULTANT
VAGBHATT CHIKITSA AND PANCHKAMA KENDRA
09.2012 - 07.2014
INTERN
GOVERNMENT HOSPITAL SARWAL JAMMU AND SMGS AYURVEDIC HOSPITAL
08.2011 - 08.2012
MBA - Healthcare Management
Indian School of Business
MBA - Healthcare Management
Chitkara University
Bachelor of Ayurvedic Medicine and Surgery -
Jammu Institute of Ayurveda And Research
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