Drew Mlynarik
Noblesville
Summary
Results-driven professional with over 12 years of experience in customer service and leadership roles. Proven ability to manage teams efficiently, optimize costs, and uphold exceptional quality standards, consistently delivering outstanding results. Eager to leverage a diverse skill set and extensive experience in a full-time position that aligns with career aspirations and contributes to organizational success. Committed to fostering a collaborative environment that enhances team performance and drives customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Logan's Roadhouse
10.2024 - 12.2025
- Managed daily front of house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on service standards and operational procedures to enhance team performance.
- Oversaw inventory management, coordinating with kitchen and bar staff to maintain stock levels efficiently.
- Analyzed customer feedback to identify trends and improve service delivery across the establishment.
- Resolved guests complaints while maintaining positive customer environment.
Exclusive Vacations Specialist
Bluegreen Vacations
07.2023 - 03.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering solutions promptly and courteously
- Demonstrated expertise in navigating reservation systems to efficiently book vacation packages
- Consistently ranked within the top ten performing agents throughout my tenure
- Managed a high volume of incoming calls, emails, and live chats while maintaining a positive and professional demeanor
- Developed strong product knowledge to effectively educate customers on various vacation destinations, packages, and amenities
- Collaborated with cross-functional teams, including sales and operations, to streamline processes and enhance the overall customer experience.
- Remote
Assistant Course Manager
Pebble Brook Golf Course
03.2022 - 04.2024
- Conducting regular maintenance on golf carts and utility vehicles to ensure they are in good working condition
- Executing daily course maintenance and upkeep to the highest standards
- Coordinating over 50 events and golf outings annually
- Diagnosing and repairing mechanical problems with golf carts and utility vehicles
- Performing routine checks on batteries, brakes, tires, and other components on all vehicles to ensure they are functioning properly
Assistant Kitchen Manager
Bru Burger
12.2020 - 02.2022
- Supervised kitchen staff to ensure efficient food preparation and service.
- Implemented inventory management processes to reduce waste and control costs.
- Trained new employees on kitchen procedures and safety protocols.
- Coordinated daily operations to maintain high-quality food standards and customer satisfaction.
- Developed weekly staff schedules to optimize labor efficiency and coverage.
Assistant Store Manager
Speck's Pet Supplies
02.2020 - 12.2020
- Supervised daily store operations to enhance team performance and customer service.
- Trained and mentored staff to ensure adherence to company policies and procedures.
- Analyzed sales data to identify trends and implement strategic merchandising initiatives.
- Developed and executed promotional strategies to drive foot traffic and boost sales.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing shrinkage.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
General Manager
Marco's Pizza
02.2016 - 01.2020
- Led daily operations to ensure optimal service delivery and customer satisfaction.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented cost-control measures to improve profitability while maintaining quality standards.
- Analyzed sales trends to inform inventory management and staffing decisions.
- Collaborated with marketing teams to drive promotional campaigns and increase brand awareness.
- Oversaw compliance with health and safety regulations, ensuring a safe workplace for all employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Degree -
School Name
04.2023
High School Diploma -
Noblesville High School
Noblesville06-2014
Skills
- Customer service delivery
- Guest relations
- Staff management
- Conflict resolution
- Health and safety regulations
- Quality standards
- Service recover
- Collaboration and teamwork
- Money handling
- Sales and marketing
Timeline
Front of House Manager
Logan's Roadhouse
10.2024 - 12.2025
Exclusive Vacations Specialist
Bluegreen Vacations
07.2023 - 03.2024
Assistant Course Manager
Pebble Brook Golf Course
03.2022 - 04.2024
Assistant Kitchen Manager
Bru Burger
12.2020 - 02.2022
Assistant Store Manager
Speck's Pet Supplies
02.2020 - 12.2020
General Manager
Marco's Pizza
02.2016 - 01.2020
Degree -
School Name
High School Diploma -
Noblesville High School
Awards
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