Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Drew Urban

Batesville

Summary

Dynamic restaurant manager with a proven track record at Isons Family Pizza, excelling in customer service and team leadership. Enhanced guest satisfaction through effective conflict resolution and staff training, fostering a motivated workforce. Skilled in time management and complex problem-solving, ensuring operational efficiency and high-quality service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Isons Family Pizza
07.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • In charge of counting the drawer at the end of the night to make sure the money is correct.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Restaurant Front of House Manager

Puccinis Smiling Teeth
09.2022 - 07.2024
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.

Restaurant Manager

Greeks Pizza
05.2015 - 09.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.

Education

Fishers High School
Fishers, IN

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Complex Problem-solving

Certification

Safe Serve certified

Timeline

Restaurant Manager

Isons Family Pizza
07.2024 - Current

Restaurant Front of House Manager

Puccinis Smiling Teeth
09.2022 - 07.2024

Restaurant Manager

Greeks Pizza
05.2015 - 09.2021

Fishers High School

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Drew Urban