Dr. Felcita Zahira Fernando
TamilNadu
Summary
In search of a chance to advance professionally and personally with a respectable academic institution and am looking for any suitable relevant employment where my exceptional leadership qualities, strong communication skills, operational expertise, and track record of accomplishment in all previous roles can be useful, adaptable and possessing great teamwork abilities involved in a broad range of activities. Outstanding organizing abilities developed by extensive administrative experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accountant General
Strive Business Services LLC
Dubai
08.2014 - 04.2016
- Oversaw the company's daily accounting with an emphasis on delivering customer satisfaction by promptly responding to phone calls and creating reports on a weekly and monthly basis. successfully collaborated with a varied team of coworkers to achieve objectives and resolve problems with the services offered. Recognized and complied with written and spoken instructions. sorted and prioritized work to effectively meet service objectives. determined client needs quickly and effectively. For greater client satisfaction, I helped with requests and provided answers to inquiries. Served clients with exceptional care and attention, both in person and over the phone.
Primary Class Teacher
Alagar Public School (CBSE Board)
Thoothukudi
06.2012 - 02.2014
- Overseeing the advancement of student learning and encouraging more parental involvement in their children's education by using phone calls, notebook check-in systems, and daily updates, fostering students' dedication to their studies and work, and planning educational activities, including experiments, projects, and field visits. Created and executed lesson plans to fulfill curriculum requirements. created a vibrant environment that got pupils interested in learning. tracked students' development and gave performance evaluations. Contributed to the creation and execution of school guidelines and processes. Together with other educators and staff members, I made sure that children had the best possible learning environment. Tests were prepared, given, and corrected; presence and grade records were maintained. Developed and executed remedial programs for students in need of additional support. Possesses excellent communication abilities to effectively convey and deliver knowledge. Creating opportunities for students to study is one way to motivate them.
Guest Relation Executive
GRT Regency Hotel
Tuticorin
09.2011 - 05.2012
- To guarantee a good first impression, greet and welcome guests as soon as they arrive. Provided prompt assistance to visitors regarding checking in, checking out, and other questions. Throughout each guest's stay, I delivered outstanding customer service. kept up with the latest information on the amenities, services, and facilities offered by hotels. handled complaints from visitors politely and professionally.
Customer Service,Operations & Documentation Executive
M/s.Caravel Logistics M.E.LLC
Dubai
04.2011 - 08.2011
- Tracking and observation of shipments for import and export. Assist clients with their challenges by acting as a problem solver. Providing a comprehensive solution for customer care, coordinating the release of containers with lines, and setting up container placement. After stuffing, follow up with customers regarding paperwork and B/L instructions. Monitor the queue for the B/L draft until the bill of lading is paid for; additionally, follow up on customers to resolve any unpaid balances. Coordinating with customers and the clearing department to set up the import and export shipments' customs clearance.
Senior Customer Service Executive
M/s. Geo Logistics
Bangalore
04.2007 - 05.2008
- Managing twenty important accounts and providing them with total attention. Cargo tracking and monitoring for import and export, announcing new service profiles and timetables to forwarders and customers. Serve being a problem solver for clients by resolving their issues. Providing them with a full range of customer support options and coordinating delivery details with destination offices. Managing shipments to different locations and providing the satellite office with feedback.
Customer Service Executive
M/s. Sharaf Shipping Agency
Dubai
06.2005 - 02.2007
- Functioned as an intermediary between the marketing team and customers, coordinating telemarketing efforts for liners and forwarding sales. involved all phases of the sales process, including qualifying, cold calling, closing, and account maintenance. Taking Care of K-Line Line Exports and Imports, Frequently generated sales quotes, invoiced customers, and answered all calls from customers with questions. Assist clients with their concerns by acting as a problem solver, inquiring about import and export rates, call air cargo agents and shipping lines. For both the import and the export rates, maintain tariffs with principals and forwarders and file special rates, declaring new service profiles and schedules to forwarders and customers. Managing cross-trade, switch B/L, and shipment inquiries and shipments with clients and principals. Coordinating with customers and the clearing department to set up the import and export shipments' customs clearance. Keeping track of line box transfers between ports and informing clients of such transfers, managed complex quotations from sales representatives and clients with competence. Maintaining monthly port and line data, as well as connecting with load port and standards for routing orders and marketing leads.
Customer Care Assistant
M/s. Karvy Consultants Ltd
Tuticorin
06.2004 - 05.2005
- Communicating with customers to make bond, mutual fund, and share investments. Assisting the clients who walk in,daily phone calls to clients in an effort to solicit new business shares. Updating and caring for the client database, updating data in FOXPRO regarding clients' Demat accounts. Utilizing the Karvy Database programme to enter delivery instructions and collections. Creating receipts subsequent to cash and cheque collection confirming, trading, DRF, Demat, and so forth. Preparation of holding statements and website verification. Getting ready to prepare Excel sheets for Demat, Trading, and IPO issues.
Education
Ph.D. - Commerce
Sadakathullah Appa College
Tirunelveli09-2024
M.Phil - Commerce
Sadakathullah Appa College
Tirunelveli03-2018
Diploma in TESOL 160 hours -
The American TESOL Institute
Cochin09-2014
Diploma in Financial Accounting (MS Office-2000, Tally 6.3) -
Excel Computers
Tuticorin10-2004
M.Com - Commerce
St.Mary’s College
Tuticorin08-2004
B.Com - Commerce
St.Mary’s College
Tuticorin09-2002
Certificate Course in Basic Counseling Skills -
The Valliammal Institution
Tuticorin04-2002
HSC - Arts Group
Holy Cross Anglo Indian Hr.Sec.School
Tuticorin05-1999
SSLC -
Holy Cross Anglo Indian Hr.Sec.School
Tuticorin05-1997
Skills
- Customer Service
- Verbal Communication
- Organizational Skills
- Multitasking
- Excellent Communication
- Friendly, Positive Attitude
- Microsoft Office
- Problem Resolution
- Active Listening
- Data Management
- Supervision and leadership
- Leadership
Accomplishments
- School First in Commerce in the Higher Secondary Examination, 1998-1999
- Outstanding Best Student Award of Department of Commerce, 2001-2002
- Gold Medalist in Master of Philosophy of Commerce, 2016-2017
- Rising Stars Award 2022 - Best Academic Performer Award, 2022
- Velu Nachiyar Award 2022 - Best Women Educational Excellence Award 2022, 2022
Certification
1. Certificate Course in Basic Counseling Skills – The Valliammal Institution
Reg No : CC/66/Jan.2001/819 (Jan 2001 – June 2001) – First Class
2. Diploma in Financial Accounting (MS Office-2000, Tally 6.3) – Excel Computers
(June 2004 – Oct 2004) – First Class
3. Diploma in TESOL 160 hours – The American TESOL Institute (June 2014 – Sept 2014) – First Class
Affiliations
- Poem Published on “Jesus My Inner Bliss to Positivity” - Co-author of Anthology – The Stamina of Positivity. (ISBN: 978-93-5452-957), Spectrum of Thoughts Publication (August 2022).
- Article Published on “ Streams Of Youthful Achievements Have Impacted Distinct Phases Of Life” – Co-author of Anthology – Influence of Days (April 2024).
- Won many prizes and certificates by participating in various activities such as drawing,handwriting,painting, elocution,dance,fancy dress competition and sports activities.
Languages
English
First Language
References
References available upon request.
Timeline
Accountant General
Strive Business Services LLC
08.2014 - 04.2016
Primary Class Teacher
Alagar Public School (CBSE Board)
06.2012 - 02.2014
Guest Relation Executive
GRT Regency Hotel
09.2011 - 05.2012
Customer Service,Operations & Documentation Executive
M/s.Caravel Logistics M.E.LLC
04.2011 - 08.2011
Senior Customer Service Executive
M/s. Geo Logistics
04.2007 - 05.2008
Customer Service Executive
M/s. Sharaf Shipping Agency
06.2005 - 02.2007
Customer Care Assistant
M/s. Karvy Consultants Ltd
06.2004 - 05.2005
Ph.D. - Commerce
Sadakathullah Appa College
M.Phil - Commerce
Sadakathullah Appa College
Diploma in TESOL 160 hours -
The American TESOL Institute
Diploma in Financial Accounting (MS Office-2000, Tally 6.3) -
Excel Computers
M.Com - Commerce
St.Mary’s College
B.Com - Commerce
St.Mary’s College
Certificate Course in Basic Counseling Skills -
The Valliammal Institution
HSC - Arts Group
Holy Cross Anglo Indian Hr.Sec.School
SSLC -
Holy Cross Anglo Indian Hr.Sec.School
1. Certificate Course in Basic Counseling Skills – The Valliammal Institution
Reg No : CC/66/Jan.2001/819 (Jan 2001 – June 2001) – First Class
2. Diploma in Financial Accounting (MS Office-2000, Tally 6.3) – Excel Computers
(June 2004 – Oct 2004) – First Class
3. Diploma in TESOL 160 hours – The American TESOL Institute (June 2014 – Sept 2014) – First Class
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