Dr.Harleen Asthana

Increased CSAT to 82.35% and NPS to 70 by revamping client engagement processes.

Generated ₹25 lakh through upselling and cross-selling SaaS-enabled 5G ambulance solutions.

Reduced client query response time by 18% using the REDOS SaaS dispatch platform and optimized dispatch workflows.

Maintained 25%+ profit margins via strategic pricing, discount control, and improved dispatch operations.

Collaborated with IT to automate dispatch, discount approvals, and vehicle tracking, improving operational efficiency by 15%.

Achieved a 94% partner acceptance rate and strengthened service fulfillment through process optimization.

Managed in-patient workflows via Kranium hospital ERP, reducing discharge delays by 9%, and streamlining legal documentation.

Led cross-functional teams to improve service quality and resolve escalations.

Conducted RCA to drive continuous improvement and compliance.

Introduced and managed a digital inquiry tracking system to improve lead follow-up efficiency and boost repeat business through the loyalty program launch.

Managed budgets, reducing operational costs by 12% while maintaining service quality.

Delivered 10% patient acquisition growth via targeted marketing and retention strategies.