Summary
Overview
Work History
Education
Skills
Languages
Volunteer Work
Certification
Timeline
Generic

DRISHTI BHATI

Delhi NCR

Summary

Aspiring management professional with a global academic background and hands-on experience in real-time data analysis, workforce management, and strategic decision-making. Passionate about creating an impact through community-driven initiatives. Eager to grow through collaborative learning while enhancing leadership and analytical potential in diverse, dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Analyst, Real Time Management

Concentrix
Gurugram
03.2024 - Current
  • Monitored agent queues in real-time using tools like CMS and Aceyus, and generated performance reports, providing immediate feedback to Workforce Management (WFM) and team leads.
  • Conducted real-time management for 100+ agents while simultaneously tracking them and maintaining shrinkage data.
  • Collaborated with WFM to analyze historical performance metrics (SLA, utilization, AHT) and offered actionable insights for performance improvement.
  • Collected and analyzed data regularly for comprehensive reporting, ensuring up-to-date information on organizational changes for all supported teams.
  • Managed real-time resource allocation, prioritized channels, and escalated staffing requests as necessary to maintain optimal operational efficiency.
  • Produced and standardized various internal reports (ad-hoc, daily, bi-weekly, monthly) on key performance metrics, automating data collection and report generation in Excel to enhance efficiency.

Trainee Intern

NetConnect Global
Gurugram
07.2021 - 08.2021
  • Spearheaded comprehensive market research initiatives for the company's social media platforms by meticulously analyzing data from Google Analytics.
  • Collaborated with department heads to curate and analyze competitor data from over 20 industry-leading companies, uncovering valuable market trends and insights.
  • Utilized advanced Excel skills to compile and transform data into meaningful reports and employed Microsoft Word to deliver concise and impactful weekly reports to senior management, facilitating data-driven decision-making.
  • Played a pivotal role in the successful recruitment of 50+ graduates from Delhi University, demonstrating strong organizational and communication skills throughout the process.
  • Demonstrated exceptional responsiveness by promptly addressing and resolving over 120 inquiries per week, providing guidance to more than 50 new graduates through various communication channels (calls, emails, and texts).
  • Collaborated with the HR team to meticulously plan and execute a comprehensive induction program for 30+ new graduates, ensuring a seamless transition into the company.

Education

Bachelor of Science - Economics And Management

King’s College London
United Kingdom
08-2022

Skills

  • Performance reporting
  • Project management
  • Excel automation
  • Research and analysis
  • Market research
  • Microsoft Office
  • Agile methodologies
  • Data visualization
  • Lucidchart
  • Google Suite
  • Tableau
  • Notion
  • HubSpot
  • R Studio
  • Cultural sensitivity
  • Leadership
  • Team coordination

Languages

Hindi
First Language
English
Proficient (C2)
C2
German
Beginner (A1)
A1

Volunteer Work

Gram Pathshala

04/23 – present

  • Actively participated as a volunteer for Gram Pathshala, engaging with rural communities to provide downtrodden children, especially girls, with a safe and comfortable environment for studying, free from distractions
  • Initiated discussions in villages about the significance of establishing libraries for improved learning environments, emphasizing the positive impact on children's education and overall community development
  • Produced compelling videos to inspire and encourage participation in Gram Pathshala's campaigns, effectively communicating the organization's mission and goals

Certification

J.P. Morgan Virtual Program Participant

Forage

06/2021

  • Completed a virtual internship program offered by J.P. Morgan in financial services, gaining hands-on experience in a dynamic and globally renowned financial institution
  • Developed a deep understanding of financial services by actively engaging in tasks and projects that simulated real-world responsibilities.

FastFutures Programme

Avado

10/2022 - 12/2022

  • Enrolled in an intensive six-week program encompassing data analysis, finance, and marketing, demonstrating a commitment to continuous professional growth and multidisciplinary expertise
  • Engaged in exclusive masterclasses conducted by industry-leading experts, gaining invaluable insights into advanced marketing strategies. Topics included branding, crafting omnichannel campaigns, and harnessing diverse marketing channels to drive robust business outcomes

Project Management

Institute for the Design of Electrical Measuring Instruments (IDEMI)

08/2024

  • Gained foundational knowledge of project management principles, including the key stages of the project lifecycle, project planning, and execution strategies
  • Developed an understanding of Agile and Waterfall methodologies, allowing for effective adaptation of these frameworks based on project requirements and timelines

Timeline

Analyst, Real Time Management

Concentrix
03.2024 - Current

Trainee Intern

NetConnect Global
07.2021 - 08.2021

Bachelor of Science - Economics And Management

King’s College London

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DRISHTI BHATI