Drishty Jain
Fraud Prevention Specialist CC
Noida
Summary
Fraud prevention professional with deep expertise in identifying and mitigating fraudulent activities. Proven track record in risk assessment, data analysis, and implementing effective prevention strategies. Strong collaborator with focus on team success and adapting to evolving challenges. Reliable and results-driven, excels in maintaining compliance and safeguarding assets.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Fraud Prevention Specialist CC
Barclays Global Service Center Pvt. Ltd.
05.2023 - Current
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
Customer Service Representative
Talent Technology Engaging and Customers
09.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Tech Mahindra
01.2022 - 10.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Bachelor's in Computer Applications - Computer Science & Programming Language
Jaipur National University
Jaipur 04.2001 -
Senior Secondary Education -
Bright India Public School
Ajmer, India 04.2001 -
Skills
AML compliance
Fraud detection techniques
Financial transactions monitoring
Analytical mindset
Cybersecurity awareness
Risk assessment expertise
Timeline
Fraud Prevention Specialist CC
Barclays Global Service Center Pvt. Ltd.
05.2023 - Current
Customer Service Representative
Talent Technology Engaging and Customers
09.2022 - 04.2023
Customer Service Representative
Tech Mahindra
01.2022 - 10.2022
Bachelor's in Computer Applications - Computer Science & Programming Language
Jaipur National University
04.2001 -
Senior Secondary Education -
Bright India Public School
04.2001 -
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