Drishya Cholayil Surendran
Ottapalam, Kerala,India
Summary
Outgoing and dedicated professional with excellent communication skills and a strong ability to handle customer service (3 years of experience). Adept in conflict resolution and multitasking in dynamic environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
4
4
years of professional experience
Work history
Employee
Yolk
London, City of London
2025.04 - 2026.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported the team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Sales and marketing representative
Advance Apparel Ltd
Dagenham, Barking and Dagenham
2024.07 - 2025.10
- Analysed consumer trends with regular market research activities.
- Leveraged social media platforms for effective digital marketing campaigns.
- Conducted market research to identify consumer requirements, habits and trends around specific products.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Detailed and demonstrated products' characteristics and functions.
- Liaised with suppliers and product manufacturers to action customer feedback improvements.
Buddy trainer
Nando's
London , City of London
2022.06 - 2025.04
- Regularly evaluated effectiveness of training modules and made necessary amendments, ensuring continuous improvement in workforce competency levels.
- Presented findings from individual assessments at quarterly reviews, contributing towards more informed decision-making about promotions and role changes within the company.
- Implemented weekly knowledge checks to assess learning progress.
- Conducted one-on-one coaching sessions for better performance evaluation.
- Worked closely with management to identify gaps in employee skill sets.
- Monitored employee progress, offering feedback to management on additional training requirements.
Education
MSc International Business and Marketing -
De Montfort University
London /2022 - /2023
Bachelor of Business Administration -
Rajagiri College Of Management and Applied Sciences
Kochi, Kerala /2018 - /2021
12th Standard - Commerce
Kendriya Vidyalaya Ottapalam
KeralaSkills
- Communication skills
- Ability to work well with others
- Ability to accept criticism and work well under pressure
- Time management
- Ability to multitask
- Excellent customer service
- Positive attitude
- Hardworking
Languages
English
Advanced
Hindi
Advanced
Malayalam
Advanced
Timeline
Employee
Yolk
2025.04 - 2026.01
Sales and marketing representative
Advance Apparel Ltd
2024.07 - 2025.10
Buddy trainer
Nando's
2022.06 - 2025.04
MSc International Business and Marketing -
De Montfort University
/2022 - /2023
Bachelor of Business Administration -
Rajagiri College Of Management and Applied Sciences
/2018 - /2021
12th Standard - Commerce
Kendriya Vidyalaya Ottapalam