DRISHYA RANI D
Bengaluru
Summary
Onboarding Specialist II with expertise in Diligent Boards implementation and client onboarding. Successfully led clients from kickoff to value realization through environment configuration, SSO/OIDC coordination, and targeted training. Experience as Project Lead and Implementation Specialist, optimizing ATS deployments and enhancing customer satisfaction. Recognized for recovering stalled projects and improving operational efficiency while maintaining strong stakeholder communication.
Overview
5
5
years of professional experience
Work History
Onboarding Specialist II
Diligent
Bengaluru
11.2024 - Current
- Lead governance-focused onboarding for Diligent Boards from kickoff to early-value milestones.
- Provision and configure Boards, DDR, and Platform environments; manage SSO/OIDC setup and access enablement.
- Deliver targeted admin training sessions; collaborate with the Training team to align director onboarding.
- Drive product adoption and ensure a seamless handover to Customer Success Managers.
- Create re‑onboarding plans and milestone checkpoints to recover stalled implementations.
- Publish training recordings, updates, and documentation to enhance client clarity and engagement.
- Translate governance workflows into practical platform configuration for improved client outcomes.
- Effectively managed over 30 clients at once, highlighting exceptional time management skills.
Developed expertise in overseeing a growing number of clients efficiently.
Project Lead - Implementation
Zwayam - Info Edge (India) Limited
Bengaluru
10.2023 - 10.2024
- Developed detailed project plans with timelines, risks, and success metrics.
- Delivered multiple consecutive go-lives within short timelines.
- Led 5+ clients through end-to-end implementation and hypercare.
- Managed cross-functional collaboration across Product, QA, Engineering, and Support.
- Mentored junior team members in project execution and client handling.
- Troubleshot production issues and coordinated quick resolutions.
- Maintained strong client relationships that supported renewals and referrals.
- Mentored junior team members on best practices and methodologies.
- Updated project plans based on changing objectives, specifications, and staff availability.
Senior Implementation Associate
Zwayam - Info Edge (India) Limited
Bengaluru
04.2023 - 10.2023
- Understood both business and technical requirements to deliver accurate configurations.
- Received positive client appreciation for delivery quality.
- Handled incident troubleshooting and implemented permanent fixes.
- Improved planning and coordination through structured system workflows.
- Created detailed implementation documentation for smooth knowledge transfer.
- Collaborated across Support, Product, Engineering, and QA for issue resolution.
Assistant Manager – Customer Experience & Product Specialist
Zwayam
04.2022 - 05.2023
- Coordinated multiple projects simultaneously with structured planning.
- Optimized recruitment workflows with consultative recommendations.
- Defined project scope and monitored execution using project plans.
- Supervised team members and ensured progress alignment.
- Handled client communication and escalations efficiently.
- Managed leadership reporting and stakeholder alignment.
Business Analyst
Zwayam
11.2020 - 04.2022
- Built strong customer relationships with personalized support.
- Conducted impactful user training sessions to improve platform usage.
- Resolved issues and escalated technical items when required.
- Conducted periodic reviews to assess platform adoption.
- Identified enhancements based on customer usage insights.
- Communicated feature requests and user feedback to product teams.
Education
Bachelor of Commerce - Business Process Services
Mount Carmel College
Bengaluru01.2020
Pre-University Certificate -
Mount Carmel PU College
Bengaluru01.2017
10th State Board -
Nirmala Rani High School
Bengaluru01.2015
Skills
- Project management and business analysis
- Client training and onboarding
- Work breakdown structure (WBS)
- Team leadership
- Microsoft Office Suite
- Client relationship management
- Communication and presentation skills
- Problem solving
- Analytical and critical thinking
- Excellent communication
Accomplishments
- Executed 8+ major implementation projects involving complex integrations.
- Managed 3 key enterprise accounts as the primary implementation SPOC.
- Received an award for exceptional customer relationship management and driving adoption.
Timeline
Onboarding Specialist II
Diligent
11.2024 - Current
Project Lead - Implementation
Zwayam - Info Edge (India) Limited
10.2023 - 10.2024
Senior Implementation Associate
Zwayam - Info Edge (India) Limited
04.2023 - 10.2023
Assistant Manager – Customer Experience & Product Specialist
Zwayam
04.2022 - 05.2023
Business Analyst
Zwayam
11.2020 - 04.2022
Bachelor of Commerce - Business Process Services
Mount Carmel College
Pre-University Certificate -
Mount Carmel PU College
10th State Board -
Nirmala Rani High School