Drishya Sobhana Narayanan
Computer Science Engineer having more than 3 years of Experience as Technical Writer at Zoho Corp.
Summary
Efficient Technical Writer 3.5 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior Technical Writer position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Technical Writer
Zoho IT Park
12.2018 - 05.2022
- Developed engaging training materials for new employees, contributing to a more efficient onboarding process.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Reduced support call volume by providing comprehensive FAQs for product users.
- Created comprehensive release notes detailing new features, bug fixes, and known issues for each software update cycle.
- Served as a liaison between engineering teams and non-technical stakeholders, ensuring seamless communication throughout project lifecycles.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Publicized changelogs via blog posts or newsletters highlighting important updates; this kept clients informed and encouraged product usage.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Communicated with customer representatives for feedback and distribution.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed developments in field to update instruction literature.
- Organized material to research and complete writing tasks.
- Developed detailed technical documents and user guides for technical products.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Edited and proofread technical documents for accuracy and consistency.
Education
Bachelor of Science - Bachelor of Technology in Computer Science
Vellore Institute of Technology
Chennai, India 04.2001 -
Skills
Technical research
Instruction writing
Microsoft Publisher
InDesign
Content Strategy
Content Development
Process Documentation
Editing and proofreading
Web Content Management
Effective writing
Software Documentation
Documentation Management
[Language] Fluency
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Additional Information
I am good at working with the team to resolve the problems.
Timeline
Technical Writer
Zoho IT Park
12.2018 - 05.2022
Bachelor of Science - Bachelor of Technology in Computer Science
Vellore Institute of Technology
04.2001 -