Dr. Krishna Sita Palacholla
Hyderabad
Summary
Seeking to utilize my knowledge and expertise as a Seasoned specialist offering several years of comprehensive Healthcare experience by contributing to the success of Healthcare Information Technology Industry. Well Versed with efficiently offering client solutions, proposal management, developing client relations, stakeholder management,analyzing trends, mitigating risks and related strategies along with demonstrating flexibility accompanied by team development and people management skills.
- 10 years of experience in Health Care IT Domain and Epic EMR
- Well versed with Hospital Workflows and Medical Terminologies
- Well versed with Project Management using Agile Methodology along with Scrum Master experience
- Proficient in Project Management tools like JIRA Service management
- Seasoned in handling Project staffing, budget forecasting and working towards seamless Project dynamics
- Leading and managing Implementation projects and New Department Go-Lives
- Specializing in setting up and leading all Inpatient modules
- Advanced hands-on proficiency in Clinical Documentation, ASAP Emergency, Ambulatory clinics, Orders and Pharmacy Modules
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inpatient Specialist and Associate Manager
Deloitte Consulting India Private Limited
08.2022 - 09.2024
- Responsible for Project Management using Agile Methodology and worked as Scrum Master until the project reached a steady state
- Worked on Request Proposals involving in proposal documentations for client visits and giving presentations
- Worked on Pricing model to propose an accurate quote which benefits both the client and the firm, ensuring all the client criteria have been met
- Presented strategy formulations thereby achieving client’s goals by efficiently utilizing with the resources available
- Overall Project set up and Management ensuring timely and quality client delivery and desirable profit margins
- Handling staffing situations during unavailability of critical resources in the team
- Ensuring timely delivery of all the client deliverables, taking lead on client interactions related to holiday On call coverages, Downtime testing etc on behalf of the entire team and providing the relevant decisions/outputs for practitioners to follow
- Creating/Presenting Weekly and Biweekly status reports to all the intended stakeholders
- Led the initiative to revamp the format of metrics reporting, thereby enhancing data transparency and providing the client with more explicit information
- Point of contact for all offshore related queries, concerns and escalations, ensuring appropriate responses with the required data at any given point in time
- Managing Team members' certification plans and ensured all client mentioned timelines were met thereby providing them with the required resources per the SOW
- Mentored these certified practitioners towards pacing up to client processes and timely delivery of assigned tasks
- Along with Team management, drove third party management (Agile MD) completely from offshore and successfully implemented more than 35 pathways without any post-go live issues
- Worked on implementing auto paging for all consult departments thereby enabling consult orders to directly trigger page on department pagers
- Led Team activities like downtime testing for the client ensuring smooth and seamless patch migrations without any hassle
Data Courier Coordinator / Willow and Ambulatory Consultant
Deloitte Consulting India Private Limited
08.2020 - 08.2022
- Successfully Performed MediSpan Medication Loads into the system without any issues (Every Month)
- Willow Ambulatory module experience: NDC Scanning issues, Updating Preference Lists, Creating Ambulatory Medication Procedures
- Data Courier Module experience: Content Management Tickets Maintenance Activity (Every Month), Various Audits relating to Epic Release Authorizations and Data Courier Activities, Maintenance of Upgrade and Release Calendars, Creating Tip Sheets for various upgrade features and helpful Epic Utilities
- Ticketing Tool experience: Well Versed with Sales Force - Created Reports and Dashboards and worked extensively on designing layout
Willow Inpatient Consultant
Deloitte Consulting India Private Limited
07.2017 - 08.2020
- Lead all the Willow Maintenance Activities and ensured that the counts stay within threshold and deliverables made on time
- Team Size: 10 members
- Barcode Issue Resolution: Expert in Resolving Barcode Scanning issues with one day Turn Around Time
- Successfully Delivered complex Optimization Requests/Standard Operating Builds: Medication Records of all types (Simple, Mixture, Orderables etc)
- Added Duration Hard stop for 400 Antibiotic Medication Records
- Medication Smart Sets and Smart Groups/Panels
- Medication Best Practice Advisories
- Alternative Records and Compounding/Repackaging records
- Rules (dosing and General)
- Worked on all Pharmacy Error Workqueues
- Implementation: Handled around 27 New Pharmacy Department Go-lives by setting up Automated Dispensing Machines and the Dispensing logic
- Well versed with Pharmacy Interface Testing
- Performed Application and Integration testing
- Ticketing tool experience: Well Versed with Dashboards and reports/filters on Service NOW, Remedy and Cherwell Ticketing Tools
- Cross Module Expertise: Worked on changing specimen collection workflow from Lab Collect to Unit Collect (collaborated with Beaker Team)
- Worked on Medication MAR Flow sheets, Accordion Reports and Patient lists in collaboration with Clini Doc module
- Worked on Creating Critical Patient Care Order Sets
ASAP Emergency Department Consultant
Deloitte Consulting India Private Limited
06.2014 - 04.2017
- Onsite Knowledge Transfer from the Client and served as ASAP Analyst for both US and India teams
- Handled Quarterly Epic system updates (6 SU cycles) and completed them without any post go-live issues
- ASAP Module Expertise – Standard changes and enhancements for all the INIs mentioned below: Quick Lists, Care Areas, Smart Forms, Workflow Engine Rule, Preference Lists, Programming Point Extensions
- Reporting Workbench: Created/updated Several RWB Reports for clients ensuring quality management, and metrics reporting
- Cross Module Expertise (Clin Doc and Order): Order Sets, Best Practice Advisories, Flow Sheets, Reports and Print groups, Printer Mapping
Education
Masters - Hospital and Healthcare Administration
Apollo
Bachelor of Dental Surgery -
NTR University
Skills
- Project Management using Agile Methodology
- Agile Scrum Master Experience
- Healthcare Product Management
- JIRA Service Management
- Data Analysis, Reporting and Metrics
- Request for Proposals
- People Management and Team Player
Certification
- Certified Scrum Master 2025
- Agile Methodology 2022
- Healthcare Product Management 2024
- EpicCare Ambulatory, 2021
- Willow Inpatient, 2018
- ASAP Emergency Department, 2020
- ASAP Emergency Department, 2014
- ITIL Level 1
Awards and Accolades
- Outstanding Award for phenomenal performance on project management in 2023
- Multiple Applause Awards for exceptional team player skills and quality work contributed towards client deliverables in 2022, 2020, 2019, 2018
- Multiple Spot awards for pacing up to new role and successfully completing on-site knowledge transition from the client in 2015, 2016
- Recipient of 'Women Tech Hero' Global Deloitte award for exhibiting an inspiring work-life balance 2019
DISCLAIMER
I assure you that all the above information mentioned by me is true.
Hyderabad, November 25, 2024
Timeline
Inpatient Specialist and Associate Manager
Deloitte Consulting India Private Limited
08.2022 - 09.2024
Data Courier Coordinator / Willow and Ambulatory Consultant
Deloitte Consulting India Private Limited
08.2020 - 08.2022
Willow Inpatient Consultant
Deloitte Consulting India Private Limited
07.2017 - 08.2020
ASAP Emergency Department Consultant
Deloitte Consulting India Private Limited
06.2014 - 04.2017
Masters - Hospital and Healthcare Administration
Apollo
Bachelor of Dental Surgery -
NTR University
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