Dr. Kunal Premani
Managing Director & Founder
Mumbai
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Founder
GIBMS Business School
06.2023 - Current
- Created organization's mission and vision statements for use by employees.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Directed market expansions to propel business forward, meet changing customer needs.
Founder
Astrous Consultants Private Limited
03.2023 - Current
- Created and monitored promotional approaches to increase sales and profit levels.
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Founder
Growidus Consultants Private Limited
01.2014 - Current
- Created organization's mission and vision statements for use by employees.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Prepared annual budgets with controls to prevent overages.
Franchise Director
IIBMS Business School
08.2017 - 12.2021
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents and notes.
- Analyzed data and developed actionable recommendations to drive growth.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
- Attended and participated in scheduled departmental and company meetings.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
International Business Consultant
Goenka Diamonds
06.2013 - 09.2013
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Created and optimized records management strategies to coordinate and protect information.
- Produced detailed and relevant reports for use in making business decisions.
International Business Manager
e-Procurement technologies
09.2012 - 05.2013
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Visited customer sites to deliver sales presentations and demonstrate products or services.
Operations Lead
Aegis BPO
05.2011 - 09.2012
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
- Performed quality control and monitored production efforts.
- Managed and allocated staff and material resources to meet production goals.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Planned operations and activities, and led projects.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
CRM Executive
Atcomaart Services Ltd
12.2009 - 10.2010
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
Service Desk Lead
Idea Cellular Limited
06.2005 - 12.2009
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Discussed customer concerns regarding product usage, billing or [Type] to promote improved user experience.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
Training Officer
IIHT Ltd
12.2004 - 06.2005
- Established personnel qualifications and coordinated onboarding activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Created tracking systems for incapacitated or inactive Marines.
- Trained and licensed [Number] employees to enhance success in field operations.
- Developed and implemented effective lesson plans to cover necessary material.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Identified training needs and planned classes accordingly.
Education
Ph.D. - Operations
IIBMS Business School
Mumbai 08.2017 - 08.2018
Skills
Leadership
undefinedCertification
40 Under 40 Educational Leader India
Timeline
Founder
GIBMS Business School
06.2023 - Current
40 Under 40 Educational Leader India
05-2023
Shiksha Bharti Award
04-2023
Founder
Astrous Consultants Private Limited
03.2023 - Current
Atma Nirbhar Bharat Award
04-2021
Man Of Excellence Award
10-2020
Franchise Director
IIBMS Business School
08.2017 - 12.2021
Ph.D. - Operations
IIBMS Business School
08.2017 - 08.2018
Founder
Growidus Consultants Private Limited
01.2014 - Current
International Business Consultant
Goenka Diamonds
06.2013 - 09.2013
International Business Manager
e-Procurement technologies
09.2012 - 05.2013
Operations Lead
Aegis BPO
05.2011 - 09.2012
CRM Executive
Atcomaart Services Ltd
12.2009 - 10.2010
Service Desk Lead
Idea Cellular Limited
06.2005 - 12.2009
Training Officer
IIHT Ltd
12.2004 - 06.2005
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