Dr. Lubna Rana Pal
Healthcare Management
Gurugram
Summary
I am a healthcare enthusiast with Bachelor's in Dentist Sciences and MBA in healthcare and hospital management seeking opportunities to leverage clinical expertise and business acumen to drive advancements in the healthcare industry.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Associate Manager-NABH
Quality Council Of India (QCI)
01.2025 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Oversaw training and onboarding process for all newly hired interns.
- Remedied issues and conflicts among workers using negotiation and active listening.
Analyst-NABH
Quality Council of India (QCI)
06.2022 - 12.2024
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Developed comprehensive training materials for assessor course.
- Generated reports detailing findings and recommendations.
Senior Executive Medical Operations
Credihealth
09.2021 - 01.2022
- Data collection and monitoring
- Presenting potential leads
- Lead conversion
- Client servicing
- Follow up on potential leads
General Dentist
Ivorycare Dental Clinic
05.2016 - 06.2019
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Educated patients on proper oral hygiene practices, leading to improved overall oral health.
- Collaborated with specialists such as orthodontists when necessary for optimal patient outcomes.
- Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
- Conducted regular evaluations of clinic operations identifying areas for improvement or expansion opportunities consistently.
- Managed clinic budget to maximize resources and maintain financial stability.
Summer Internship
Narayana Super speciality Hospital
06.2019 - 07.2019
Rotatory Posting
Seema Dental College And Hospital
10.2014 - 10.2015
International Student Exchange Program
Yerevan State Medical University
04.2013
Education
MBA - Healthcare And Hospital Management
Himgiri Zee University
Dehradun, India 04.2018 - 01.2020
Bachelor of Dental Surgery (BDS) -
Seema Dental College
Rishikesh, Uttarakhand 04.2010 - 01.2014
Certificate Course - Digital Health
IIHMR
Skills
- Proficient in digital tools
- Team collaboration
- Problem Solving and Decision Making
- Meticulous attention to detail
- Interpersonal communication
- Digital Health
Certification
Certificate Course in Digital Health, IIHMR, Jaipur, 01/01/24
Additional Information
- Contributed article on Revolutionizing Healthcare Through Digital Transformation for the NABH Newsletter.
- Contributed article on Medication Error Unavoidable Fallacy for the NABH Newsletter.
- Paper Presented on the topic - A Guide to Initiate and Manage Cost-Effective Quality Care in Dental Practice: A Clinician Turned Administrator’s Perspective at the 3rd Dasana Conference, New Delhi.
Affiliations
- Organized NABH Assessor Course for Medical Imaging Services in New Delhi, from 18th to 20th December 2024
- Participated in the conference and organized exhibition at 6th Global AAID and 12th WOCI Conference 2024, New Delhi on 8th to 10th November 2024
- Organized NABH National Patient Safety Conference 2024 in New Delhi on 19th September 2024
- Participated in the conference and organized exhibition at Advantage Healthcare India 2023, Gandhinagar, Gujarat on 17th and 18th August 2023
- Organized NABH National Patient Safety Conference 2023 in New Delhi on 19th Sept 2023
- Organized NABH Dental Assessor Refresher course in New Delhi on 7th August 2023
- Organized NABH Dental Assessor Course on 3rd Edition Dental Accreditation Standards and 1st Edition Entry Level Dental Certification Standards in New Delhi from 9th to 12th May 2023
- Participated in the conference and organized exhibition at Advantage Healthcare India 2023, New Delhi on 26th and 27th April 2023
- Organized NABH Assessor Course for Medical Imaging Services in New Delhi, from 19th to 21st April 2023
- Participated in the conference and organized exhibition at 33rd Annual Conference of Indian Society for Dental Research, New Delhi on 17th February 2023
- Organized NABH 2nd Program on Implementation for Medical Value Travel Facilitators at Gurugram on 18th February 2023
- Organized NABH 1st Program on Implementation for Medical Value Travel Facilitators at New Delhi on 4th February 2023
- Organized industrial visit to Emmforce Inc., Baddi for the students and faculty of the Department of Management, Himgiri Zee University, Dehradun.
Timeline
Associate Manager-NABH
Quality Council Of India (QCI)
01.2025 - Current
Analyst-NABH
Quality Council of India (QCI)
06.2022 - 12.2024
Senior Executive Medical Operations
Credihealth
09.2021 - 01.2022
Summer Internship
Narayana Super speciality Hospital
06.2019 - 07.2019
MBA - Healthcare And Hospital Management
Himgiri Zee University
04.2018 - 01.2020
General Dentist
Ivorycare Dental Clinic
05.2016 - 06.2019
Rotatory Posting
Seema Dental College And Hospital
10.2014 - 10.2015
International Student Exchange Program
Yerevan State Medical University
04.2013
Bachelor of Dental Surgery (BDS) -
Seema Dental College
04.2010 - 01.2014
Certificate Course - Digital Health
IIHMR
Similar Profiles
Manisha SinghManisha Singh
Business Analyst at Quality Council of IndiaBusiness Analyst at Quality Council of India
ROHIT SINGHROHIT SINGH
Project Coordinator at Quality Council of IndiaProject Coordinator at Quality Council of India
Kuwar Dhairya Pratap SinghKuwar Dhairya Pratap Singh
Analyst at Quality Council of IndiaAnalyst at Quality Council of India