Dr MADHU HARIHAR

• Spearhead end-to-end operations of the flagship Ayurvedic wellness centre, ensuring seamless coordination across clinical, hospitality, and administrative functions.
• Lead a multidisciplinary team of doctors, therapists, and support staff to deliver holistic, patient-centric care aligned with Ayurvedic principles and NABH standards.
• Oversee guest experience and service quality, addressing feedback and maintaining high satisfaction and retention rates.
• Drive centre profitability by monitoring budgets, optimizing resource utilization, and implementing cost-effective practices.
• Ensure strict compliance with SOPs, healthcare protocols, and quality assurance standards including documentation for audits and certifications.
• Collaborate with marketing and business development teams to promote wellness programs, corporate packages, and retreat offerings.
• Manage inventory, infrastructure, and vendor coordination to support uninterrupted service delivery.
• Organize regular team training, performance evaluations, and staff development initiatives to build a motivated and high-performing workforce.

Key Achievements:

• Improved guest satisfaction scores by 25% through implementation of structured feedback resolution processes.
• Successfully led NABH re-accreditation process, ensuring full compliance across departments.
• Introduced new wellness programs and operational efficiencies that led to 15% revenue growth.

Key Skills & Competencies:

• Leadership and people management
• Strong communication and conflict resolution
• Service excellence and patient care focus
• Budgeting and resource planning
• Problem-solving and crisis management
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Provided strategic and clinical leadership for integrated Ayurveda, Panchakarma, and lifestyle medicine services across wellness operations, aligning medical excellence with business performance.
• Lead end-to-end medical governance covering consultations, treatment protocols, therapy supervision, and ethical practice, driving high patient trust and repeat engagement.
• Spearheaded regulatory compliance, licensing, and statutory approvals with local authorities, maintaining 100% adherence to Ministry of Health Oman norms and zero compliance lapses.
• Integrated dietetics, lifestyle medicine, meditation, breathwork, and movement therapies into core clinical offerings, contributing to measurable improvements in patient recovery, satisfaction, and long-term adherence.
• Established corporate wellness and occupational health partnerships, generating steady institutional footfall and incremental revenue streams.
• Acted as a thought leader and brand ambassador for integrative wellness, delivering public forums, corporate talks, and professional presentations that strengthened brand credibility and referral growth.

KPI Snapshot:

• Occupancy: 70%+ sustained across wellness programs.
• Consultation → Therapy Conversion: 65–80%.
• Patient Satisfaction / Repeat Programs: High retention & repeat enrolment.
• Compliance: 100% regulatory adherence.

• Headed end-to-end Ayurveda spa operations within a four-star international hotel, driving revenue growth, guest satisfaction, service quality, and cost control, resulting in year-on-year performance improvement.
• Owned P&L accountability for the wellness division, ensuring the centre consistently met or exceeded revenue targets while maintaining premium service standards.
• Delivered Ayurvedic and Yoga consultations, designed personalized Panchakarma and wellness programs, and supervised therapy execution to ensure high clinical and experiential outcomes.
• Increased spa footfall and treatment uptake through structured consultations, customized treatment planning, and guest-centric wellness journeys.
• Designed and delivered Ayurvedic therapy training programs for European therapists, building local capability and ensuring consistent therapy standards across cultures.
• Oversaw diet planning and kitchen coordination, supervising diet preparation aligned with Ayurvedic principles; educated guests on nutrition and healthy eating for sustainable lifestyle change.
• Assessed guests’ work and living environments to recommend practical lifestyle modifications that improved quality of life and functional health outcomes.
• Managed spa marketing initiatives, promotions, and guest engagement strategies to strengthen brand visibility and international guest appeal.
• Coached, mentored, and performance-managed multidisciplinary teams, fostering high service discipline, accountability, and staff retention.

KPI Snapshot:

• Spa Revenue Growth: Sustained YoY improvement
• Guest Satisfaction: High repeat usage and positive feedback
• Cost Control: Operations maintained within approved budgets
• Team Capability: Multicultural therapist training & development
• Within 2 yrs bought into top 10 ayurveda destination IN EUROPE.

• Managed a Panchakarma/wellness center with various responsibilities like consultations, treatment planning, and execution, and monitoring daily prognosis.
• Supervised the pharmacy department, and business improvement, and conducted local health awareness camps.
• Worked as a Technical Coordinator & Handled a team of doctors across India. Managed pre-openings of new centers.
• Held Training sessions for new doctors/trainees about SOP- standard operating procedures and business development, panchakarma/wellness center management, and client satisfaction.
• Conducted Ayurveda therapies training for Therapists.
• Multi-Centre Operations: Pan-India clinical coordination.
• Pre-Openings: Standardized, on-time launch support.
• Training Delivery: Doctors & therapists across locations.
• Quality & SOP Compliance: Consistent clinical standards.

• Experience of consulting more than 30,000 patients in various states across India, Karnataka, Gujarat, Maharashtra, West Bengal, Orissa, Delhi, Punjab, Haryana, Himachal-pradesh, Jammu through pulse diagnosis.
• Creating awareness of Ayurveda and panchakarma therapies through public speeches.
• Managed Panchkarma centers in Delhi of the same organization as a chief consultant and a center Manager. Guided the marketing team.

KPI Snapshot :

• Consultations Delivered: 30,000+
• Geographic Reach: Pan-India (10+ states)
• Roles Held: Chief Consultant | Centre Head | Operations Lead
• Focus Areas: Clinical outcomes, centre performance, brand visibility.