Dr.Malay Joshi (PT, PGDHM)

Dynamic leader with a proven track record at Carelon Global Solutions, adept in Agile methodologies and stakeholder engagement. Spearheaded high-impact projects, enhancing sprint velocity by 15% and reducing diagnostic errors by 20%. Excels in EMR/EHR optimization and fostering strategic alignments, demonstrating exceptional project management and training development skills.

Previously EPIC Radiant, EPIC Cupid (Certification not currently active), JIRA, Confluence, Balsamiq for Workflows and Microsoft Visio for Flowcharts, Microsoft Test Manager, iRise

• Certified SAFe 5 Product Owner/Product Manager, 09/01/20
• Certified SAFe 4 Practitioner, 02/01/20
• EPIC Radiant, 09/01/15
• EPIC Cupid, 10/01/15
• Basic iRise, 06/01/14
• Professional Academy of Healthcare Management (PAHM), 12/01/13
• AHM 510, AHM 520, AHM 530

• Saved $359.8K over two years by implementing operational productivity improvements, driving cost efficiencies, and enhancing overall organizational performance.
• Reduced documentation time for EMR workflows by 30%, significantly enhancing efficiency and streamlining processes for healthcare providers.
• Trained and mentored teams, resulting in a 20% reduction in errors and improved performance metrics, driving higher efficiency and quality in operations.
• Successfully managed multi-million-dollar projects, consistently ensuring delivery within established timeframes and budget constraints while meeting project goals and quality standards.

• Product Roadmap Development & Execution
• EMR/EHR Implementation & Optimization (EPIC Radiant, Cupid)
• Stakeholder Engagement & Strategic Alignment
• Agile and SAFe PO/PM
• Requirement Gathering and Ranking
• Business Case Development & Decision-Making
• Project Management & Functional Testing
• Gap/Feasibility Analysis
• Client Management
• Process Improvement & Working Efficiency
• Solution Assurance Expert (PMO)
• Training and Development

• Carelon Global Solutions, Lead Business Analyst/Product Owner, 01/01/20, 01/01/25, Defined and prioritized product backlogs to align with strategic business objectives and user requirements, ensuring the delivery of high-value, user-centric solutions., Successfully managed multiple high-impact projects, confirming on-time delivery while maintaining compliance with validated state requirements and industry standards., Delivered impactful product demonstrations to stakeholders, accelerating approvals, and driving successful production releases., Guided cross-functional teams through Agile iterations, successfully managed the product backlogs, optimizing processes and improving sprint velocity by 15%, resulting in higher project delivery and team efficiency.
• Carelon Global Solutions, Medical Doctor Trainer, Developed and implemented comprehensive training programs for associates, resulting in a 20% reduction in errors related to diagnostics and report handling, enhancing overall operational accuracy., Collaborated with team leads to customize training scope, content, and schedules, ensuring alignment with business needs and maximizing the effectiveness of the training programs.
• Carelon Global Solutions, Proxy Product Owner, Gathered requirements and led the development of a centralized repository with web scraping automation for Medicaid documents, streamlining access and improving data management efficiency., Ensured the accurate completion of user stories and tasks within sprints, optimizing team output and maximizing value delivery through focused teamwork and effective prioritization.
• Legato Health Technologies, Product Owner, Served as Product Owner for the Membership Tower, overseeing user membership processes and functionality, ensuring seamless integration and alignment with business goals to enhance user experience and operational efficiency., Effectively communicated with stakeholders to manage expectations, guaranteeing transparency and alignment., Collaborated closely with both stakeholders and teams to facilitate smooth Agile iterations and deliver consistent results., Successfully analyzed the user stories and acceptance criteria for features, ensuring clear understanding and alignment across the team., Managed and prioritized the team backlog to drive focus on high-value deliverables and timely execution., Managed the team's capacity planning for sprints, improving resource allocation and certifying balanced workloads to meet sprint goals and deliverables efficiently., Managed and Prioritized the Product Backlog through periodic refinement sessions., Granted Product Owner approval upon the successful completion of user stories, ensuring they met defined criteria and were ready for release., Maintained and refined user stories in the team backlog as the sprint progressed, guaranteeing continuous alignment with goals., Maximized the value delivered by the team, ensuring that user stories met user needs and adhered to the DOD, resulting in high-quality, impactful outcomes., Conducted system demos to showcase the completed functionalities to business stakeholders, the new requirements, and enhancements, and secured official Sign-Off for production release to ensure alignment and readiness., Created comprehensive end-user training and support documentation, confirming clear guidance and efficient user adoption of new systems and processes.
• Deloitte Consulting Pvt. Ltd., Consultant, 01/01/15, 09/30/19, Contributed to the EPIC 2015 upgrade by reviewing existing functionalities, building and updating system features, and developing new functionalities to enhance performance and meet evolving requirements., Led EMR enhancements, achieving a 30% reduction in well-structured documentation time for end-users, significantly improving efficiency and user satisfaction., Designed and executed workflows and user stories for EPIC Radiant upgrades, streamlining radiology operations and enhancing workflow efficiency to support improved patient care and operational effectiveness., Reviewed test scripts, assisted and conducted system testing, and provided ongoing support during user acceptance testing (UAT), confirming the quality and functionality of the system met business requirements and user expectations., Provided support to clinics and hospitals across the United States, assisting with the implementation and optimization of the Radiant Module to enhance radiology operations and improve patient care delivery., Provided continuous support to physicians, nursing staff, and front office technicians in documentation, workflows, and system-related tasks, ensuring smooth operations and efficient delivery of patient care., Guided and mentored team members, vendors, and new hires on various procedures, fostering an open and collaborative environment. Empowered the team to make decisions, identify areas for improvement, and close performance gaps to drive collective success., Led the speed to Productivity program (S2P) which was aimed at reducing the time a consultant became billable.
• Cerner Healthcare, PMO, Analyzed opportunities for continuous improvement in service delivery, identifying areas for optimization and implementing strategies to enhance efficiency, quality, and customer satisfaction., Provided demand forecasting, resource availability analysis, and capacity planning to ensure optimal resource allocation and alignment with project requirements, driving efficient execution and delivery., Conducted thorough reviews to assess performance, identify key outcomes, and measure results against established objectives, driving continuous improvement and facilitated informed decision-making., Developed SurgiNet preference cards for the Department of Health and Welfare (DHW), documenting surgeon preferences and surgical procedure details, safeguarding accurate and consistent information for use during surgical cases., Led the collection and consolidation of status reports for Managers, Senior Managers, and Directors, ensuring clear and timely communication of project progress to sponsors and leadership.
• Infosys Limited, 05/01/11, 12/31/14, Senior Business Analyst and Functional Test Lead, Led the team in developing comprehensive business rule sets and criteria, as well as creating the Functional Specification Document, ensuring clear documentation of requirements for successful project execution., Proactively addressed client issues while providing thought leadership, offering innovative ideas and tailored solutions to meet client needs and drive business success., Managed QA deliverables, safeguarding that test design and defect documentation complied with established QA standards, maintaining high-quality deliverables and efficient testing processes., Managed a team of 5, overseeing the accurate and efficient execution of test cases using Microsoft Test Manager (MTM) 2010, ensuring high-quality testing and timely delivery of project milestones.
• Indian Spinal Injuries Centre, Hospital, 05/01/08, 06/30/09, Clinical Physiotherapist, Led the ICU, CCU, OPD, IPD, and Hydrotherapy Units, overseeing operations, optimizing patient care delivery, and guaranteeing efficient management of healthcare services across multiple departments., Provided expert consultation on a range of neuromuscular and orthopedic cases, offering specialized insights and treatment recommendations to enhance patient outcomes., Provided ergonomic modifications and mobility training to patients, optimizing their recovery process and improving overall outcomes through tailored rehabilitation strategies.