DR. NEHA BENITA
Summary
Results-oriented Lead Analyst in Identity and Access Management (IAM) and Identity Governance and Administration (IGA) with over 8 years of experience. Enhanced user lifecycle processes to ensure compliance and security within IT environments. Delivered process improvements through data analytics and stakeholder engagement. Specialises in project and order management in telecom and healthcare sectors, driving efficiency and championing adherence to IAM and IGA best practices.
Overview
6
6
Languages
1
1
Certification
9
9
years of professional experience
Work History
Lead Analyst in IAM and IGA
HCL Tech
Bangalore
05.2025 - 03.2026
- Used SailPoint as a leading enterprise platform for Identity and Access Management (IAM), specifically specializing in Identity Governance and Administration (IGA).
- Automated the user lifecycle processes (onboarding, role changes, and offboarding), enforces security policies, and manages access compliance across cloud, on-premise, and hybrid IT environments.
- Automated provisioning by streamlining joiner, mover, and leaver workflows, efficiently assigning or revoking access rights based on job role changes.
- Detecting and preventing segregation of Duties (SoD) conflicts and policy violations across applications.
- Enabled managers and system owners to conduct regular compliance campaigns, ensuring users maintain appropriate data permissions.
- Identified issues, analysed information, and provided actionable solutions to enhance compliance and security.
- Usage of cloud-native software-as-a-service (SaaS) platforms for modern enterprise deployments.
- Contributed to team objectives by fulfilling designated roles.
- Improved relationships through active involvement in team-building events.
- Exhibited strong work ethic by consistently striving for improved outcomes.
Network & Service Operations Analyst - Project & Order Management
Accenture
Bangalore
02.2020 - 05.2025
- Manage the end-to-end lifecycle of complex B2B telecom orders (SIP/VoIP, SD-WAN).
- Managed end-to-end enterprise telecom service delivery for Verizon, ensuring accurate provisioning and SLA compliance.
- Initiated and submitted complex service orders, ensuring timely processing through Verizon internal systems.
- Tracked milestones from order entry to final service activation, facilitating seamless service delivery.
- Reduced order fallouts by ensuring first-time-right activation.
- Validated technical and commercial feasibility of customer requests.
- Managed escalations for expedited and emergency orders.
- Acted as primary client contact for service delivery updates.
- Coordinated site surveys, field services, and network construction.
- Identified process gaps and implemented workflow improvements, enhancing overall order management efficiency.
- Maintained project documentation and compliance records.
- Used business analysis techniques with tools such as Python, SQL, Tableau, and Power BI to create dashboards to present to the stakeholders and management.
Service Coordinator in IAM & IGA
IBM
Bangalore
04.2019 - 08.2019
- Prioritised service requests and resolved operational bottlenecks using IAM/IGA tools to enhance workflow efficiency.
- Oversaw daily operations, tracking ticket workflows and managing user lifecycle requests to ensure security compliance.
- Facilitated collaboration among IT support teams, application owners, and compliance auditors to streamline processes.
- Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
- Coordinated effective communication strategies to enhance teamwork and trust in the unit. to build trust within the unit.
Chat Support Agent
IBM - Technical Support (Chat)
Bangalore
08.2017 - 03.2019
- Resolved billing and technical issues with high CSAT.
- Managed 3-5 concurrent live chat sessions to provide timely support.
- Reduced response time by ~30%.
- Consistently met KPIs, contributing to overall service efficiency.
- Ensured accurate data entry in CRM systems, enhancing customer service quality.
- Escalated complex cases and ensured closure follow-ups.
Education
Doctorate (PhD) -
Indian School of Business Management
Bangalore05-2023
MBA -
Sikkim Manipal University
Bangalore05-2020
Bachelor of Commerce (BCom) -
St. Agnes College
Mangalore05-2017
Skills
- Identity governance
- IAM project management
- Identity management
- Access management
- User management
- Sailpoint
- Cloud solutions
- Data analytics
- Data analysis
- Excel and Power BI
- ServiceNow and CRM tools
- Microsoft Project & Smartsheet
- Process Improvement
- Stakeholder management
- SaaS
Languages
English
Hindi
Kannada
Tulu
Spanish
Malayalam
Certification
- MS Office Using AI Workshop - Credential ID HR-727B70
- AI Dashboard Workshop - Credential ID HR-16104F
- Power BI Workshop - Be10x
- Project Management Professional (PMP) - Credential ID DJA-B-1-438798-0
- Six Sigma Root Cause Analysis and Waste Elimination - Credential ID 16713012
- ITIL® 4 Foundation: Service Management Practices (Part 1 and Part 2) - Credential ID 16054970
- AWS Associate Solution Architect: Architecting for the Cloud - Credential ID 15873604
- Cloud Infrastructure Management - Credential ID 15375929
- Implementation - Credential ID 15344086
- Corporate Leadership Perspective - Credential ID 15343160
Accomplishments
- Recognized by management for projects delivering outstanding results.
- Streamlined workflow by consolidating lengthy processes and redundant documentation, which resulted in more effective and timely completion.
- Recognized by management for behaviors, leading to increased.
- Was recognized with Best Employee of the Year in Accenture.
- Was recognized with Multi-talented Women Employee of the Year in Accenture.
Timeline
Lead Analyst in IAM and IGA
HCL Tech
05.2025 - 03.2026
Network & Service Operations Analyst - Project & Order Management
Accenture
02.2020 - 05.2025
Service Coordinator in IAM & IGA
IBM
04.2019 - 08.2019
Chat Support Agent
IBM - Technical Support (Chat)
08.2017 - 03.2019
Doctorate (PhD) -
Indian School of Business Management
MBA -
Sikkim Manipal University
Bachelor of Commerce (BCom) -
St. Agnes College