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Dr. Neelakantan M Pillai
Nationality-Canadian, DOB:18/04/1977, Sex: Male, Religion: Hindu, Language: English, Hindi, Malayalam, Tamil
Trivandrum,Kerala
Summary
Dynamic HealthCare Management Professional with extensive years of experience in the area of Hospital Administration, Operations, Marketing & Insurance Management. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Planned and implemented strategies for developing improved health care management. Proved as problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of post-secondary education
16
16
years of professional experience
Work History
Manager-Operations
Extendicare Long Term Care
Toronto, Ontario
02.2018 - Current
- Lead daily interdisciplinary team meetings across departments on priorities, functions and common goals.
- Developed and maintained relationship with residents and family members as well as staff to provide quality of care.
- Controlled costs and optimized spending via restructuring of budgets for man power resourcing, inventory purchasing and technology upgrades.
- Participating in interviewing,hiring and disciplinary actions of employees.
Team Lead-Operations
Sterling Health Services Inc
Vancouver, British Colombia
08.2013 - 12.2017
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Directed and supervised team of 20 engaged in Nursing and Paramedics development.
Administrative Officer
KIMS Medical Trust Hospital & Maternity Home
Trivandrum, Kerala
05.2009 - 05.2013
- Participated in policymaking and innovative ways for taking the institution forward.
- Laid special emphasis to the collection and management of biomedical waste for disposing.
- Ensured optimum utilization of manpower and review recruitment status oversee and manage the daily operations of the Hospital.
- Accountable for the quality & efficient delivery of care.
- Maintained communication between Governing boards, medical staff and department heads and coordinated interdepartmental functioning. Made follow-up of the Medico legal cases.
- Coordination of Admission and Discharge procedures and Patient care coordination.
- Achievement : Improved infrastructural facilities and promoted laboratory services by means of creating tie-ups with local clinics & laboratories and strengthening various departments in the hospital. This has resulted in the increase of revenue up to 40%.
Insurance Manager
Al Zahra Hospital Pvt Ltd
Dubai, UA.E.
08.2007 - 04.2009
- Undertaken complete management of Inpatients approvals for surgeries and admissions, this includes the cost estimations, discussions, amendments, getting the approvals.
- Made price negotiations with the packages wherever required with the insurance companies at the time of admissions.
- Has attended several reconciliation meetings in case the bills are getting rejected and initiated to negotiate with the insurance companies to recover the outstanding payment.
- Verification of Out Patient and In Patient claim forms before sending to insurance companies.
- Achievement : The day to day invoices after the billing was forwarded to the insurance department for their concurrence before sending to the insurance companies and adequate verification of claim forms were undertaken to avoid rejections. This led to a decrease in rejection percentage from 12% to 3%.
Assistant Manager-Marketing
Apollo Hospitals
Chennai, Tamil Nadu
07.2005 - 07.2007
- Enabled revenue generation by pursuing partnerships with Corporate and Public sector companies,sourcing funding and capitalizing on market opportunities.
- Provided exceptional customer service to customers, increasing customer loyalty to 90%.
- Organized Various Health Talks and Medical Camps in major Corporate and Public sector companies.
- Coordinated admission and discharge procedures for corporate clients.
- Increased sales to 85% by establishing various sales strategies to achieve sales targets and overseeing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
MBA - Health Services Administration
Charles Sturt University
Australia 06.2003 - 07.2005
Bachelor of Homoeopathic Medicine and Surgery (B.H.M.S) - undefined
Govt. Homoeopathic Medical College, Kerala University
01.1996 - 01.2003
Skills
Organization and Time management
Accomplishments
- Member of College of Homeopaths Ontario
Timeline
Manager-Operations
Extendicare Long Term Care
02.2018 - Current
Team Lead-Operations
Sterling Health Services Inc
08.2013 - 12.2017
Administrative Officer
KIMS Medical Trust Hospital & Maternity Home
05.2009 - 05.2013
Insurance Manager
Al Zahra Hospital Pvt Ltd
08.2007 - 04.2009
Assistant Manager-Marketing
Apollo Hospitals
07.2005 - 07.2007
MBA - Health Services Administration
Charles Sturt University
06.2003 - 07.2005
Bachelor of Homoeopathic Medicine and Surgery (B.H.M.S) - undefined
Govt. Homoeopathic Medical College, Kerala University
01.1996 - 01.2003
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