Summary
Overview
Work History
Education
Skills
Timeline
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Riya Sharma

Manchester

Summary

Highly organized professional with expertise in office administration, restaurant management, and culinary operations. Proven track record of optimizing kitchen and front-of-house performance, enhancing customer satisfaction, and leading teams in fast-paced environments. Skilled in menu planning, quality control, vendor management, and staff training, with a focus on delivering high-quality dishes and maintaining safety standards. Driven to deliver exceptional service and operational excellence.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Kitchen Manager

Tru Street Ltd
Manchester
12.2022 - Current
  • Coordinated daily Front of the House (FOH) and Back of the House (BOH) restaurant operations to ensure smooth service flow.
  • Delivered exceptional customer service, maintaining high satisfaction levels and repeat business.
  • Handled customer complaints promptly, ensuring quick and accurate resolution to retain customer loyalty.
  • Conducted regular product quality assessments and researched new vendor partnerships to optimize offerings.
  • Organized and supervised staff shifts, ensuring proper coverage and smooth operation.
  • Appraised staff performance regularly, providing constructive feedback to improve team productivity and morale.
  • Forecasted and managed inventory needs, including kitchen utensils and cleaning supplies, ensuring uninterrupted operations.
  • Ensured strict compliance with sanitation, health, and safety regulations, maintaining a safe environment for customers and staff.
  • Managed the restaurant's image and reputation, implementing strategies to enhance brand presence and appeal.
  • Monitored operational costs, identifying and implementing measures to reduce waste and improve efficiency.
  • Generated detailed reports on weekly, monthly, and annual revenue and expenses to track financial performance.
  • Promoted the restaurant brand within the local community through events and word-of-mouth marketing efforts.
  • Trained and developed both new and existing employees in customer service best practices to enhance service quality.
  • Implemented operational policies and protocols to ensure consistency and future success.
  • Managed smooth operations of over 100 covers on peak days, optimizing staff performance and customer satisfaction.

Team Member

Greggs
Manchester
12.2021 - 11.2022
  • Ensured 100% engagement with customers while offering a fantastic shopping experience.
  • Ensured quick delivery and friendly service, and keeping the shop clean and tidy.
  • Displayed full efficiency during key trading hours resulting in increased sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Administrative Assistant

Jagdamba Services & Care
Maharashtra
01.2015 - 09.2021
  • Oversee schedules for all executives and manage booking for conference rooms and group workspaces
  • Work with HR department to facilitate recruitment drives, including setting up and running a booth at local career fairs
  • Train new administrative assistant interns in office management procedures and schedule on-the-job mentoring with multiple departments
  • Maintain and improve online databases of client accounts and external vendors, including updating information when necessary
  • Created a new system for following up with potential clients in an efficient and effective manner.

Administrative Assistant Trainee

Jagdamba Services & Care
06.2013 - 12.2014
  • Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers
  • Participated in on-the-job training with several different departments, including human resources, payroll, accounting, and executive support
  • Helped plan and execute annual holiday parties, including organizing vendors, researching venues, and maintaining guest lists

Team Member

Odeon Cinemas
Manchester
07.2011 - 05.2013
  • Ensured that guests are number one priority
  • Followed all processes and procedures correctly to ensure that our guests and colleagues are safe in the cinema and that high standards are maintained at all times
  • Maximized sales by delivering high retail standards and demonstrating passion and product knowledge
  • Took responsibility for minimizing waste in the cinema, whether this be food products or electricity
  • Supported the cinema management team by ensuring that all of administration and support systems are operating as efficiently as possible
  • Responsible for the accuracy of film scheduling and Box Office systems as well as maintaining filing and purchase order systems and reporting financial and retail data back to the Support Office when required
  • Efficient in day-to-day responsibilities across the full cinema operation while ensuring that the cinema was always in a sparkling state for every guest

Education

Graduate Professional Diploma - Fashion Technology

Northern India Institute of Fashion Technology
02.2008 - 01.2010

Grade 12- Commerce

Convent of Jesus And Mary
02.2005 - 01.2006

Skills

Interpersonal Skills

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Timeline

Kitchen Manager

Tru Street Ltd
12.2022 - Current

Team Member

Greggs
12.2021 - 11.2022

Administrative Assistant

Jagdamba Services & Care
01.2015 - 09.2021

Administrative Assistant Trainee

Jagdamba Services & Care
06.2013 - 12.2014

Team Member

Odeon Cinemas
07.2011 - 05.2013

Graduate Professional Diploma - Fashion Technology

Northern India Institute of Fashion Technology
02.2008 - 01.2010

Grade 12- Commerce

Convent of Jesus And Mary
02.2005 - 01.2006

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Riya Sharma