IDS
Dropati Kumari
Front Office Manager
West Singhbhum
Summary
Experienced front office manager with a strong track record in providing exceptional customer service, efficiently managing office operations, and offering comprehensive administrative support. Demonstrates professionalism and tact in all interactions, consistently striving to enhance satisfaction and retention levels. Skilled in effectively managing relationships with vendors and service providers, ensuring seamless operations while maintaining meticulous records.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
3
3
Languages
Work History
Front Office Manager
Sterling City Centre, 74 Keys
09.2023 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Assistant Front Office Manager
Citadel Sarovar Portico Bangalore,125 Keys
06.2023 - 09.2023
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
Duty Manager
The Fern Residency, 120 Keys
11.2022 - 06.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Duty Manager
Sarovar Portico, 59 Keys
10.2020 - 10.2022
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
Front Desk Executive
Aloft Ahmedabad,176 Keys
03.2020 - 03.2020
- Assisted guests with reservation modifications, cancellations, and special requests.
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Anticipated guest needs by offering assistance proactively, exceeding expectations during their stay.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Duty Manager
RVR Sarovar Portico, 50 Keys
10.2019 - 03.2020
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Front Office Executive
The Fern Residency , 56 Keys
04.2018 - 07.2019
- Company Overview: Somnath (Gujarat)
- Updating appointment calendars and schedule appointments/meeting
- Sorting daily deliveries/mail/couriers on the basis of priorities
- Assigning arrival rooms on daily basis on system
- Maintaining administration and operation records
- Check all pre arrival guests’ correspondence
- Somnath (Gujarat)
Front Office Executive
Hotel Keys Prima Temple Tree, 83 Keys
01.2016 - 04.2018
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
Front Office Sr. Team Member
Hotel Pepper Mint , 72 Keys
11.2015 - 01.2016
- Company Overview: Vadodara (Gujarat)
- Vadodara (Gujarat)
Front Office Supervisor
Hotel Lords Eco Inn, 114 Keys
05.2013 - 09.2014
Front Office Executive
Hotel Jayson, 32 Keys
04.2012 - 04.2013
- Company Overview: Rajkot (Gujarat)
- Rajkot (Gujarat)
Front Office Executive
Hotel Seven Sky, 50 Keys
05.2011 - 04.2012
- Company Overview: Bhuj (Gujarat)
- Bhuj (Gujarat)
Job Training for Front Office
Aum Health Resort
03.2011 - 05.2011
- Company Overview: Vadodara (Gujarat)
- Vadodara (Gujarat)
IT Training
Aum Health Resort
08.2010 - 01.2011
- Company Overview: Vadodara (Gujarat)
- Vadodara (Gujarat)
Education
10th -
J.A.C Board
12th - undefined
C.B.S.E Board
Graduation - undefined
Ranchi University
01.2012 - 01.2015
Diploma in Hotel Management - undefined
Indus Institute of Hotel Management & Catering Technology (I.I.H.M)
Rourkela, OrissaSkills
Administrative skills
Team management
Complaint handling
Guest relations
Staff management
Operations management
Staff training and development
Revenue management
Additionalinformation - Achievements
- Best employee Award for the month (Lords, Paper Mint and Keys Prima Temple Tree)
- Wow Services of Guests from corporate Keys Prima Temple Tree
- Best Trip Advisor Award for the Month (The Fern Residency, Aurangabad, 12/01/22)
Software
OPERA
WinHMS
RSM CLOUD
CHANNEL MANAGER
Rategain
Staah
Web planning
Personal Information
- Date of Birth: 09/06/89
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Front Office Manager
Sterling City Centre, 74 Keys
09.2023 - Current
Assistant Front Office Manager
Citadel Sarovar Portico Bangalore,125 Keys
06.2023 - 09.2023
Duty Manager
The Fern Residency, 120 Keys
11.2022 - 06.2023
Duty Manager
Sarovar Portico, 59 Keys
10.2020 - 10.2022
Front Desk Executive
Aloft Ahmedabad,176 Keys
03.2020 - 03.2020
Duty Manager
RVR Sarovar Portico, 50 Keys
10.2019 - 03.2020
Front Office Executive
The Fern Residency , 56 Keys
04.2018 - 07.2019
Front Office Executive
Hotel Keys Prima Temple Tree, 83 Keys
01.2016 - 04.2018
Front Office Sr. Team Member
Hotel Pepper Mint , 72 Keys
11.2015 - 01.2016
Front Office Supervisor
Hotel Lords Eco Inn, 114 Keys
05.2013 - 09.2014
Front Office Executive
Hotel Jayson, 32 Keys
04.2012 - 04.2013
Graduation - undefined
Ranchi University
01.2012 - 01.2015
Front Office Executive
Hotel Seven Sky, 50 Keys
05.2011 - 04.2012
Job Training for Front Office
Aum Health Resort
03.2011 - 05.2011
IT Training
Aum Health Resort
08.2010 - 01.2011
12th - undefined
C.B.S.E Board
Diploma in Hotel Management - undefined
Indus Institute of Hotel Management & Catering Technology (I.I.H.M)
10th -
J.A.C Board
Similar Profiles
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Shelley MaherShelley Maher
Office Manager at Mindarie Keys Chiropractic & Wellness CentreOffice Manager at Mindarie Keys Chiropractic & Wellness Centre
Noleen PeterNoleen Peter
Registered Nurse at Mindarie Keys Medical CentreRegistered Nurse at Mindarie Keys Medical Centre