Dr.Poorva Soota Chhag
Medical Administrator
Mumbai,MH
Summary
I am a goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. I am highly organized and hardworking with excellent planning and program management skills. I can prove to deliver exemplary level of healthcare service delivery to patients. I can coordinate admission and discharge of patients. I can plan and implement strategies for developing improved health care management. I am also a proven problem solver and excellent communicator. I have strong organizational skills, superb understanding of data collection and performance metrics. I am recognized for staff development leading to high performing teams.
Overview
4
4
years of professional experience
Work History
Hospital Administrator
The Children's Hospital Mumbai
Mumbai, Maharashtra
08.2021 - Current
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Managed and recorded facility maintenance and upkeep budget.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Developed and updated department goals and achievements throughout fiscal year.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Collaborated with store manager to maintain daily operations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Administrator
Phoenix Hospitals PVT.LTD.
Mumbai, Maharashtra
10.2019 - 07.2021
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Drove planning for business development and relationship building with healthcare partners.
- Drove significant improvement in achievement of goals related to health, safety and employee relations.
- Aligned room and treatment procedures with overall regulations to deliver high quality of patient care.
- Completed patient referrals to other medical specialists.
- Administered medical billing (Cash and Cashless).
- Educated and mentored more than 100 staff with regards to soft skills.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Posted billings to medical insurance providers.
- Processed patient admission and discharge documentation.
- Followed exact procedures for handling transfers and other releases of medical records.
- Prepared and processed forms for government healthcare programs.
- Done BMC Reportings.
- Supported smooth admission and discharge processes by handling associated documents.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Meetings done with BMC officials in regards to new rules and regulations imposed during the pandemic.
- Created new physical and computer-based files.
- Input data into computer programs and filing systems.
Dentist
Santosh Dental Clinic
Gurugram, Haryana
09.2017 - 10.2019
- Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Extracted teeth, performed root canals and filled cavities with dedication to pain management.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Monitored and evaluated patient's oral health through regular check ups.
- Maintained Dental records.
- Educated patients on oral health care.
Education
Secondary School Certificate -
St.Anne's High School
Borivali 06.2004 - 03.2008
Higher Secondary School Certificate -
T.P.Bhatia Jr. College of Science
Kandivali 08.2008 - 05.2010
Bachelor's in Dental Surgery -
SGT Dental College
Gurugram 09.2010 - 03.2018
Bachelor's in Dental Surgery (B.D.S.) -
SGT Dental College ,Hospital & Research Institute
Gurugram 09.2010 - 03.2018
MBA -
L.N.Welingkar Institute of Management
Mumbai 04.2020 - 03.2021
Skills
Relationship building and retention
Training and mentoring
Multidisciplinary team collaboration
Inventory and restocking
Hiring and recruitment
Occupancy strategies
Team Building
Patient education and counseling
Staff Management
Ability to Plan
Good Leadership
Adaptability
Ethical Judgement
Quick Thinking
Excellent command over written and verbal communication
Timeline
Hospital Administrator
The Children's Hospital Mumbai
08.2021 - Current
MBA -
L.N.Welingkar Institute of Management
04.2020 - 03.2021
Medical Administrator
Phoenix Hospitals PVT.LTD.
10.2019 - 07.2021
Dentist
Santosh Dental Clinic
09.2017 - 10.2019
Bachelor's in Dental Surgery -
SGT Dental College
09.2010 - 03.2018
Bachelor's in Dental Surgery (B.D.S.) -
SGT Dental College ,Hospital & Research Institute
09.2010 - 03.2018
Higher Secondary School Certificate -
T.P.Bhatia Jr. College of Science
08.2008 - 05.2010
Secondary School Certificate -
St.Anne's High School
06.2004 - 03.2008