Dr. Prabha Tiwari
Healthcare IT Consultant I Operations Manager
Noida
Summary
Healthcare IT professional with 4+ years of experience across EHR/EMR implementation, hospital operations, and post-go-live system management. Strong background in clinical workflows supported by a BDS degree and a PGDM in Hospital & Health Management (Healthcare IT). Proven expertise in leading end-to-end implementations, transitioning systems to steady-state operations, managing SLAs, and driving continuous improvement for hospital clients. Adept at stakeholder management, cross-functional coordination, and optimizing healthcare delivery through technology.
Overview
7
7
years of professional experience
Work History
Operations Manager
KareXpert Technologies
11.2023 - Current
- Own post-implementation operations for live hospital clients using KareXpert EHR/HIS platforms.
- Act as primary SPOC for hospital leadership, ensuring SLA adherence, prioritization, and resolution of issues.
- Monitor system adoption, operational KPIs, and usage metrics to drive performance improvements.
- Lead cross-functional coordination between support, product, engineering, and implementation teams.
- Drive continuous improvement initiatives based on client feedback, audits, and operational data.
- Standardize SOPs, escalation matrices, and support workflows for scale-up of new hospitals.
- Mentor junior consultants and operations team members to strengthen delivery capability.
- Achieved 90% SLA compliance across 15+ hospital clients through effective issue resolution and prioritization.
- Standardized SOPs and workflows, enabling 30% faster scale-up of new hospitals.
Healthcare Implementation Manager
KareXpert Technologies
02.2022 - 10.2023
- Led end-to-end implementation of EHR / EMR and Hospital Information Systems (HIS) across multiple hospitals.
- Conducted requirement gathering, GAP analysis, workflow mapping, and configuration for OPD, IPD, billing, pharmacy, and clinical modules.
- Managed UAT, go-live support, and post-implementation stabilization using issue tracking systems.
- Coordinated with cross-functional teams using Agile methodologies to ensure timely delivery.
- Drove user adoption through remote and onsite training for 100+ healthcare professionals.
- Achieved 20% reduction in administrative delays through workflow re-engineering.
- Improved user adoption by 25% through training sessions for over 100 healthcare professionals.
Clinical Research Associate
PlasmIT Healthcare IT Vector
06.2021 - 08.2021
- Designed UX workflows for telemedicine platforms and OT interfaces
- Conducted use-case mapping and functional documentation aligned with clinical workflows.
Summer Intern - Healthcare Management
Rajiv Gandhi Cancer Institute & Research Centre
05.2021 - 07.2021
- Reduced patient waiting time by 15% through workflow enhancements in chemotherapy administration.
- Proposed process improvements resulting in 15% reduction in patient waiting time in Radiology Department
Dental Surgeon
Acharya Bhikshu Hospital
02.2019 - 03.2020
- Delivered clinical care while supporting patient scheduling and hospital documentation workflows.
Education
PGDM - Hospital & Health Management (Healthcare IT)
IIHMR Delhi
06-2022
Bachelor of Dental Surgery (BDS) -
ESIC Dental College & Hospital
Delhi12-2018
Skills
EHR / EMR
Hospital Information Systems (HIS)
OPD/IPD Workflows
Billing & Revenue Cycle
Pharmacy
Clinical Documentation
Post-Go-Live Operations
SLA & KPI Management
Incident & Escalation Handling
Client Governance
SOP Development
Continuous Improvement
Requirement Gathering
Operations management
Customer service
Problem-solving
Performance monitoring
Timeline
Operations Manager
KareXpert Technologies
11.2023 - Current
Healthcare Implementation Manager
KareXpert Technologies
02.2022 - 10.2023
Clinical Research Associate
PlasmIT Healthcare IT Vector
06.2021 - 08.2021
Summer Intern - Healthcare Management
Rajiv Gandhi Cancer Institute & Research Centre
05.2021 - 07.2021
Dental Surgeon
Acharya Bhikshu Hospital
02.2019 - 03.2020
PGDM - Hospital & Health Management (Healthcare IT)
IIHMR Delhi
Bachelor of Dental Surgery (BDS) -
ESIC Dental College & Hospital
Selected Projects
- Reducing Patient Waiting Time, Rajiv Gandhi Cancer Institute, Workflow optimization for Radiology Department.
- Digital Healthcare Transformation, PlasmIT, Telemedicine and OT workflow design.
- Impact of Traffic on Health, CPCB, Public health field research project.