Dr. Pranoti Kukadia
Mumbai
Summary
With over two decades of experience in healthcare, I am adept in patient care, digital health, and revenue cycle management. My journey spans from hands-on practice in Homeopathy to leadership roles in U.S. Healthcare, where I have developed expertise in medical coding, billing, and EMR systems.
Transitioning to wellness coaching, I am a certified expert in yoga, nutrition, and sleep management, with a strong passion for disease reversal. My comprehensive background allows me to provide holistic care and drive impactful health transformations.
I am eager to leverage my extensive experience and dedication to contribute to meaningful improvements in health and well-being.
Overview
17
17
years of professional experience
Work History
Health Coach
Niroga Healthcare
Mumbai
04.2024 - Current
- Yoga Therapy Sessions: Conducted personalized yoga therapy sessions, tailoring practices to individual needs to support physical health, mental well-being, and overall balance.
- Dietary Guidance: Provided expert dietary guidance based on Ayurvedic principles and Satvic diet concepts, helping clients achieve optimal health through balanced nutrition.
- Wellness Workshops: Led engaging wellness workshops, covering various aspects of health and well-being, and empowering participants with practical tools and knowledge for a healthier lifestyle.
- Wellness Retreat Facilitation: Facilitated and coached in wellness retreats, offering immersive experiences that integrate yoga, meditation, and holistic health practices to foster deep relaxation and personal growth.
- Corporate and Hospital Collaboration: Collaborated with hospitals and corporate organizations to deliver wellness coaching programs, enhancing employee health and well-being through tailored wellness solutions.
DIRECTOR OF PROGRAM OPERATIONS
NovoLiver
Mumbai
01.2021 - 03.2024
- Pioneered Wellness Programs: Developed cutting-edge wellness programs centered on metabolic health and reversing fatty liver disease, utilizing the latest research and methodologies to drive impactful results.
- Team Leadership: Motivated and led a diverse team of wellness coaches, fostering a collaborative environment that emphasized teamwork, creativity, and continuous innovation.
- Strategic Planning: Designed and executed strategic wellness plans aligned with corporate objectives, ensuring initiatives were both effective and in harmony with broader business goals.
- Enhanced Engagement: Leveraged data-driven insights to refine and target wellness strategies, significantly boosting program engagement and participant satisfaction.
- Budget Management: Oversaw program budgets with a focus on cost-effectiveness, ensuring resources were allocated efficiently and program expenses were optimized.
- Partnership Development: Cultivated and maintained strategic partnerships with vendors and specialists, enhancing program offerings and adding value to participant experiences.
- Participant Support: Delivered exceptional support to program participants, adeptly resolving issues and ensuring seamless operations.
- Personalized Consultations: Conducted in-depth screening consultations to attract and engage new clients, tailoring approaches to individual needs and preferences.
- Workshops and Retreats: Led transformative workshops and retreats, contributing to personal and professional development for participants.
- Technology Integration: Advanced program management and participant engagement through the integration of cutting-edge technology, including data analytics and performance dashboards.
- Sales and Marketing Collaboration: Partnered with sales and marketing teams to incorporate wellness programs into broader campaigns, enhancing visibility and program reach.
- Client Relationship Management: Built and sustained strong relationships with clients through effective communication, understanding client needs, and providing tailored solutions.
HEALTHCARE CONSULTANT
NextServices
Mumbai
09.2019 - 12.2020
- Boosted US Healthcare Efficiency: Spearheaded initiatives to enhance operational efficiency across the US healthcare system, implementing innovative solutions that improved service delivery and reduced costs.
- Strategic Automation Leadership: Directed high-impact automation projects that streamlined workflows, optimized resource use, and enhanced overall productivity within healthcare settings.
- Telemedicine Consulting Expertise: Provided expert consulting in telemedicine, guiding organizations through the implementation and optimization of telehealth solutions to expand access and improve patient care.
- Advanced Lab Coding Solutions: Developed and advanced lab coding strategies and solutions, ensuring accurate and efficient coding practices that support compliance and billing accuracy.
- Consulting Excellence: Served as a leading consultant in telemedicine and lab coding, offering tailored solutions and strategic advice that drive improvements in healthcare operations and patient outcomes.
SUPPORT MANAGER
IKS Health
Mumbai
09.2017 - 09.2018
- Directed Product Support: Led support operations for Nextgen PMS and proprietary clinical applications, ensuring optimal system performance, user satisfaction, and seamless functionality.
- Team Management: Expertly managed a dynamic support team, cultivating a culture of excellence, collaboration, and continuous improvement to enhance service delivery and team effectiveness.
- SOP and SLA Reviews: Conducted regular reviews of Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to ensure adherence to high service standards and continuous alignment with organizational goals.
- Escalation Management: Skillfully handled escalation management, providing swift and effective resolutions to complex issues while maintaining strong, positive client relationships.
SENIOR CLINICAL IMPLEMENTATION EXECUTIVE
Bizmatics
Mumbai
06.2016 - 05.2017
- EHR Deployment: Facilitated the successful deployment of an advanced Electronic Health Record (EHR) system, ensuring its seamless integration into existing clinical workflows and optimizing operational efficiency.
- Tailored Customization: Expertly customized EHR modules to address specific client needs, performing detailed configuration to enhance functionality and user experience.
- Client Relationship Management: Fostered strong client relationships through effective coordination and responsiveness, carefully addressing requirements and exceeding client expectations.
- Development Team Collaboration: Worked closely with the development team to identify and resolve system bugs, while actively advocating for product enhancements to improve system performance.
- Exceptional Customer Support: Delivered outstanding customer support, reinforcing client satisfaction and loyalty through timely and effective resolution of issues.
- Strategic Account Management: Executed strategic account management practices to build long-term partnerships, drive business growth, and enhance client retention.
COMPLIANCE CONSULTANT
Bizmatics
Mumbai
01.2013 - 06.2016
- Research and Requirement Analysis: Played a crucial role in conducting thorough research and requirement analysis to develop precise specifications for software development, ensuring the EHR system met stringent U.S. healthcare compliance regulations.
- Product Implementation: Facilitated seamless product implementation at the user level, effectively bridging the gap between technical solutions and compliance mandates to ensure smooth integration and operational efficiency.
- Key Account Management: Managed key accounts by delivering expert support for Electronic Medical Records (EMR), overseeing periodic system upgrades, and maintaining a comprehensive library of resources to support client needs.
- Beta Testing Leadership: Led beta testing initiatives, meticulously documenting processes and outcomes to refine product functionality, improve user experience, and ensure high-quality deliverables.
ACCOUNT LEAD
NextServices
Mumbai
02.2010 - 11.2012
- Revenue Cycle Management: Oversaw the revenue cycle management process to maximize profitability and uphold financial integrity, ensuring accurate billing, timely collections, and optimal revenue performance.
- Client Relationship Management: Cultivated strong client relationships through proactive interaction and strategic communication, enhancing client satisfaction and loyalty.
- Team Leadership: Led and empowered a high-performing team to consistently exceed organizational goals, fostering a collaborative and results-driven work environment.
- Training Program Development: Designed and implemented comprehensive training programs to enhance team competencies, driving professional growth and operational excellence.
- Operational Optimization: Streamlined operations through continuous process optimization, enhancing efficiency and quality while reducing costs and improving overall performance.
PROCESS LEAD
NextServices
Mumbai
03.2007 - 01.2010
- Process Optimization: Led process optimization initiatives by successfully implementing Lean methodologies, driving improvements in efficiency, reducing waste, and enhancing overall operational effectiveness.
- Comprehensive Training: Developed and conducted in-depth training programs to equip teams with Lean principles and best practices, fostering a culture of continuous improvement and operational excellence.
- Quality Analysis and Auditing: Executed rigorous quality analysis and auditing procedures across multiple process streams to ensure strict compliance with standards and regulations, while maintaining high levels of efficiency.
Education
Diploma - Ayurvedic Diet and Nutrition
The Arogyam Institute
Mumbai, Maharashtra11-2024
Certification - Yoga Therapy
The Yoga Institute
Mumbai, Maharashtra12-2023
Certification - Intermediate Teachers’ Training Course (500 Hours)
The Yoga Institute
Mumbai, India05-2023
Certification - Nutrition-Management
Yogniti
Mumbai, Maharashtra07-2021
MBA - Operations
United Business School of Brussels
Mumbai, Maharashtra12-2012
Certification - Lean And Six Sigma Green Belt
Benchmark Six Sigma
India07-2009
Certification - Medical Transcription
Gandhi Institute
Mumbai, India05-2007
Certification - Ob-gyn And Pediatrics
Wadia Hospital
Mumbai06-1996
Diploma - Homoeopathic Medicine And Surgery
CHKH Medical College
Mumbai, Maharashtra06-1993
Skills
- Program Management: Expertly managed healthcare programs, optimizing processes and aligning with strategic goals
- Client Relations: Cultivated strong client relationships through effective communication and personalized support
- Wellness Coaching: Provided holistic coaching in yoga, dietary guidance, and lifestyle strategies
- Data Analysis: Leveraged data analysis to improve program effectiveness and operational efficiency
- Business Analysis: Identified growth opportunities and streamlined operations through comprehensive analysis
- Process Optimization: Implemented techniques to enhance efficiency, reduce waste, and elevate quality
- Quality Control: Oversaw quality control measures and conducted rigorous audits for compliance
- Customer Support: Delivered exceptional support, resolving issues promptly and maintaining high satisfaction
- Disease Reversal: Applied evidence-based strategies to assist clients in managing and overcoming chronic conditions
- Marketing and Sales Operations: Coordinated efforts to drive program visibility and growth through integrated campaigns
- Collaborative Teamwork: Fostered a collaborative environment to achieve common goals
- Public Speaking: Delivered impactful presentations and workshops
- Individual and Group Coaching: Facilitated personal and professional development through coaching sessions
- Online Marketing: Managed digital marketing strategies to enhance program reach
- Educational Materials Development: Created engaging and accurate educational materials
- Presales: Conducting presales consultations by gathering detailed patient histories and guiding them toward achieving their health and wellness goals
Timeline
Health Coach
Niroga Healthcare
04.2024 - Current
DIRECTOR OF PROGRAM OPERATIONS
NovoLiver
01.2021 - 03.2024
HEALTHCARE CONSULTANT
NextServices
09.2019 - 12.2020
SUPPORT MANAGER
IKS Health
09.2017 - 09.2018
SENIOR CLINICAL IMPLEMENTATION EXECUTIVE
Bizmatics
06.2016 - 05.2017
COMPLIANCE CONSULTANT
Bizmatics
01.2013 - 06.2016
ACCOUNT LEAD
NextServices
02.2010 - 11.2012
PROCESS LEAD
NextServices
03.2007 - 01.2010
Diploma - Ayurvedic Diet and Nutrition
The Arogyam Institute
Certification - Yoga Therapy
The Yoga Institute
Certification - Intermediate Teachers’ Training Course (500 Hours)
The Yoga Institute
Certification - Nutrition-Management
Yogniti
MBA - Operations
United Business School of Brussels
Certification - Lean And Six Sigma Green Belt
Benchmark Six Sigma
Certification - Medical Transcription
Gandhi Institute
Certification - Ob-gyn And Pediatrics
Wadia Hospital
Diploma - Homoeopathic Medicine And Surgery
CHKH Medical College
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