Dr. Priyanka Chakraborty(Gold Med)

• Work as Deputy Medical Superintendent in Ivy Health & Life Sciences, Khanna, Punjab, from February 2023 to the present.(2.8 years ongoing)
• Proven ability to learn quickly and adapt to new situations.
• Organized, detail-oriented, and with a strong work ethic.
• Demonstrated strong organizational and time-management skills while managing multiple projects.
• Extensive knowledge in NABH (6th Edition), JCI, and ACHS accreditation.
• Having knowledge about legal and statutory compliance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assigning and monitoring duties among the medical officers, consultants, technicians, and nursing officers.
• Part of the recruitment and hiring of staff includes training all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Increased patient satisfaction scores by above 90%.
• Optimized hospital operations by implementing efficient administrative processes and patient-centered care strategies.
• Enhanced the quality of healthcare services by conducting regular audits of clinical practices, ensuring compliance with industry standards .
• Managed budgets effectively, reallocating resources where necessary to maximize operational efficiency, maintain financial stability, and also demonstrate good performance in increased ARPOB, ARPP, and EBITA.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.

. Over 3.3 years of experience in medical administration.

• Managing all operational aspects of healthcare facilities, which include ensuring that the hospital has all clinical resources needed to meet the demands of its patients.
• Observing patients' progress and providing education on personal care (Hand Hygiene survey, infection control, proper use of medication advice, and others), as well as the daily working pattern across the hospital for the Indoor Patient Department, manpower management of all critical and non-critical areas, and consultants' schedules in IPD and OPD.
• Ensuring the availability of doctors in outpatient, as well as inpatient, settings.
• Departmental workflow observation.
• Managing daily rounds of all patient holding areas, all clinical departments, and extensive knowledge of credentialing and privileges.
• Preparing quality indicators for medical administration.
• Ensure compliance with monthly reporting activities, such as MTP, PCPNDT, MMR, ADA, FDA, Transplant, and others.
• Managing day-to-day clinical activities of all inpatients.
• Administering MLC documentation and the documentation process of the indoor and outpatient department.
• Actively involve the training of clinical and non-clinical staff as per industry needs.
• I attended the accreditation process of NABH, JCI, and ACHS.
• Directing the operations of the organization, supervising staff, and handling consultants' daily operational queries.
• Applied continuous process improvement strategies to enhance case management, programs, and clinical management.
• Maintained accuracy, completeness for medical records and health information.
• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Directed and coordinated patient care activities of nursing and support staff.
• Processed patient admission and discharge documentation.
• Oversaw inventory management systems, ensuring adequate supplies were available for daily clinical operations without excess waste or cost overruns.
• Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
• Utilized data analytics tools to track performance metrics and identify areas for improvement, implementing targeted initiatives to address identified issues.
• Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.
• Collaborated with clinicians to develop and implement quality improvement initiatives, resulting in better patient outcomes.

Work as an executive in partly operations and partly quality.

• Working on settlements of bills and checks.
• Proved successful at working within tight deadlines and a fast-paced atmosphere.
• Facilitating and coordinating the timely admission and discharge process for all patients.
• Identified issues, analyzed information, and provided solutions to problems.
• Establishing, operating, and maintaining procedures for effective planning, organization, control, monitoring, and review of patients.
• Escalating admissions issues according to established procedures to ensure timely resolution, ensuring whether the TPA procedure (cashless) has been initiated for the insured patient.
• Creating and delivering staff training on topics such as customer service, client education, and around
• Developed team communications and information for meetings.
• Having knowledge of the FRRO process for international patients.
• Drove operational improvements, which resulted in savings and improved profit margins.
• Improved overall workflow efficiency by implementing standardized procedures across the department.
• Exceeded performance targets by consistently delivering outstanding service results within the department.
• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Developed and maintained strong relationships with key clients, fostering long-term partnerships.