Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Dr Ramalakshmi Gugan

Dr Ramalakshmi Gugan

Chennai

Summary

An accomplished healthcare professional with over 18 years of experience in Clinical Dentistry, Healthcare operations, administration, and Health IT. Recognized for adeptly driving team performance, crafting effective business strategies, and offering data-supported recommendations for continuous process improvement. Demonstrates a knack for identifying optimal tactics to motivate teams and engage clients. Lean six sigma practitioner and digital health enthusiast.

Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving .

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Manager, Digital Health

Kauvery Hospital
Chennai
07.2023 - Current
  • IT & Digital Implementation lead at Kauvery hospital Radial road.
  • Team recruitment & Management
  • Instrumental in digitalizing the OPD journey.
  • Represented the organization at IAOH to talk on Data driven approach to employee Health
  • Associated with Chronic care platform - Credo health implemented AI based Health score system
  • Product lead for Kauvery OHS occupational health software.
  • Responsible for Identification, implementation and user adoption of new applications.

Product Owner

Kauvery Hospital
Chennai
07.2020 - Current
  • OHS is a saas based platform for end to end management of occupational health centers
  • Worked with key stakeholders to define product vision and product road map based on organization goals and industry best-practice and current trend
  • Continuous engagement with the end users to improve customer satisfaction and add maximum value to the product
  • Defined MVP and managed trade offs and risks
  • Lead a cross-functional team to ensure alignment across Product Management, UX and Engineering
  • Participated in production of high quality QA by helping QA produce high quality test cases and accurately answering question raised in a timely manner
  • User acceptance testing activities by creating test scenarios and managing the execution of test cases
  • Lead the development team and delivery manager to create specifications, mock-ups, and other documentation to support successful launches and enhancements.
  • Have implemented the product in 11 client locations.

Business Strategist

Kauvery Hospital
Chennai
03.2020 - 09.2021
  • Tech initiatives of New Business (LMS, OPD, OHS, CCM)
  • Occupational Health centers - Streamlining HR and Operation process
  • Digitizing OHC

Consultant Business Strategist

Ellora Systems
Chennai
02.2020 - 07.2020
  • Product strategist for Curie.health
  • Subject matter expert & UAT
  • Product enhancement
  • Business Networking.

Consultant Business Strategist

Dr.L.P Mohan's Dental Hospital
Chennai
08.2019 - 12.2019
  • Clinic management software enhancement with Vendor(Ciarpro tech)
  • Identifying revenue leakages and setting up of internal process for preventing them
  • Improving patient engagement and setting up of Patient feedback system
  • Inventory audit and cost optimization.

Operations Intern

Swiggy
Chennai
12.2018 - 02.2019
  • Mapping Delivery executive pain points with hub manager challenges to set up specific L&D programs to improve operational metrics and customer satisfaction.

Summer Intern

Brand Factory
Chennai
06.2018 - 07.2018
  • Project on Need for Fitting Room management systems to improve operational efficiency.

Senior Consultant

Clove Dental
Chennai
01.2012 - 11.2016
  • Tasks: Diagnosis and treatment planning
  • Responsible for P&L, strategic business development
  • Identifying revenue leakages Patient walk-in analysis, and department wise revenue mapping quality control and audits
  • Successfully conducted Dental camps and awareness programs at various schools, R.W.A, and corporate offices
  • Training clinical assistants in basic etiquette, equipment-instrument handling, maintenance, and imparting knowledge on basic dental procedures
  • Tasked with Inventory management Inventory internal Audit on monthly and yearly basis
  • In clinic promotion of membership cards.

Chief Dental Officer

Dr.Smilez Group Of Dental Centers
Chennai
02.2011 - 10.2011
  • Chief dental officer, responsible for the overall management
  • Responsible for P&L of saligramam branch Chennai
  • BTL - neighborhood activities
  • Inventory management
  • Patient follow ups
  • Consultant management.

General Dentist

Private Practice
Mangaluru
09.2003 - 11.2007
  • Appointment management
  • Patient counseling
  • Basic dental procedures and clinic management
  • Assist senior dental surgeon in complex procedures.

Education

Executive Programme in Healthcare for Industry 5.0 -

IIT Delhi
01.2025

MBA - Operations & Marketing

Anna University, Chennai, TN
12.2019
GPA: 8.4 CGP

Bachelor Of Dental Surgery - Dentistry

Rajiv Gandhi University Of Health Sciences
12.2004

Skills

  • Data analytics
  • Product Management
  • Product strategy
  • Health IT operations
  • Client Management
  • Vendor Management
  • Digital health implementation
  • Project management
  • User acceptance testing
  • Cross-functional collaboration

Certification

  • Advanced Certified Scrum Product Owner, Scrum Alliance, 08/23, 08/25, 1830750
  • Lean six sigma black belt certified from TUV-SUD
  • Certified Scrum Product Owner (CSPO), 04/01/22, 04/01/24
  • AI & Agility: A Comprehensive Introduction, Scrum Alliance, 05/24, 0_05012024532704
  • Scrum Fundamentals Certified (SFC), 03/01/22, Scrum Study
  • Agile with Atlassian Jira, 03/01/22, Coursera
  • Sales training, 09/01/18, Present
  • FAGE, 02/01/04, Present
  • Fundamentals of capital market, Present, National Institute of Securities Markets (NISM)

Languages

English
Advanced
C1
Tamil
Proficient
C2
Hindi
Upper Intermediate
B2

Timeline

Senior Manager, Digital Health - Kauvery Hospital
07.2023 - Current
Product Owner - Kauvery Hospital
07.2020 - Current
Business Strategist - Kauvery Hospital
03.2020 - 09.2021
Consultant Business Strategist - Ellora Systems
02.2020 - 07.2020
Consultant Business Strategist - Dr.L.P Mohan's Dental Hospital
08.2019 - 12.2019
Operations Intern - Swiggy
12.2018 - 02.2019
Summer Intern - Brand Factory
06.2018 - 07.2018
Senior Consultant - Clove Dental
01.2012 - 11.2016
Chief Dental Officer - Dr.Smilez Group Of Dental Centers
02.2011 - 10.2011
General Dentist - Private Practice
09.2003 - 11.2007
IIT Delhi - Executive Programme in Healthcare for Industry 5.0,
Anna University - MBA, Operations & Marketing
Rajiv Gandhi University Of Health Sciences - Bachelor Of Dental Surgery, Dentistry

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Dr Ramalakshmi Gugan