Dr.Rashmi Mathur

• Refined organizational structure to consolidate, streamline and delineate necessary functions.
• Developed quarterly business plans to evaluate cost projections.
• Developed and implemented recommendations for service improvement.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Evaluated product or service by analyzing and interpreting data and metrics.
• Negotiated and drafted contracts with business partners, clients and vendors, saving company turnover
• Implemented new service strategies to support increased workflow, reducing client turnover while maintaining service levels.
• Reengineered departments to establish top-performing groups while optimizing costs.
• Oversaw business-wide changes to modernize procedures and organization.
• Directed technological improvements, reducing waste and business bottlenecks.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Managed divisional marketing, advertising and new product development.
• Implemented Leadership development plan, clarified roles of members and introduced new processes to boost quality across departments.

• Tracking business results
• Performing cost-benefit analyses
• Ensure all systems operate smoothly and align with our quality standards
• Maximize the efficiency of all business procedures
• Establish production KPIs and conduct quality assessments and Suggesting strategic decisions and rolling out a plan of action
• Monitor daily operations and address potential issues when they arise
• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
• Build processes that meet our business objectives and ensure compliance
• Monitor financial data and recommend solutions that will improve profitability
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
• Monitoring and improving daily functions
• Building processes based on our business goals
• Measuring the efficiency of systems and procedures
• · Creating strategies and policies for company growth

• Carried out day-to-day duties accurately and efficiently.
• Collaborated with team members to achieve target results.
• Used coordination and planning skills to achieve results according to schedule.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers, handled concerns quickly and resolve them
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Design and implement business operations
• Establishing policies that promote company culture and vision
• Overseeing complete operations of the organization, technology management, people, and process management
• Design and implement business strategies, plans, and procedures for accelerated and sustainable growth of the organization
• Set comprehensive goals, KRA, and OKR for performance and growth of the Management and Departments
• Establish policies that promote company culture and vision
• Analyze and ideate measures for leadership growth and development
• Evaluate performance by analyzing and interpreting data and metrics of the growth factor for the organization
• Write and submit reports to the CEO on all matters of importance
• Review and strategize further enhancements for departmental performance
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Operation Cluster Head, , was promoted to operations head in 5 months of recruitment and awarded Manager of the month 3 times and department of the month 3 times for exemplary performance
• Job Responsibility
• Formulate business strategy with others in the executive team
• Designing and implementation of the SOP and process flows for every operational
• Heading the entire operational department of the organization
• Designed and implemented the complete Terms and condition policies, overseeing customer service (Subject matter expert and back office)
• Initiated and implemented more than 10 major technology projects for better customer service and user experience
• Designed and implemented efficient processes and standards for streamlining the operational activities, meeting SLA , changing the organization from giving an customer service to a customer delight experience
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Oversee the implementation of technology solutions throughout the organization
• Ensure compliance with local and international laws (e.g
• Data protection)
• Training and implementation of escalation matrix for Coordinating customer service operations and find ways to ensure customer retention
• Planning and monitoring the day-to-day running of business to ensure smooth progress
• Supervising staff from different departments and provide constructive feedback
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity Operations head – Royal Medical centers, Highlight- Joined as a, , was promoted to operations head in 3 months of recruitment
• Entire clinical and Administration operations of all the clinics PAN India under the franchise 360 spinal wellness and rehabilitation clinics
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Analyse process workflow, employee and space requirements and equipment layout; implement changes
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Review and approve all operational invoices and ensure they are submitted for payment
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Communicate with legal counsel and safety department to ensure all processes remain compliant with governmental regulations
• Organizational Achievements
• Successfully completed the organizational charts and SOP for each and every division for the startup firm, policy making for the organization
• Developing marketing strategies both digital and print media, executing successful marketing campaigns for various targeted population to increase the foot fall of the existing clinics in Pune and Kochi
• Developed new clinics under the franchise for business expansion
• Successfully completed sales training and target planning for the Equipment sale division
• Development of franchise management systems for the clinics, which includes protocols right from lead generation through different marketing channels, conversions through extensive training and development protocol of the customer care executive for counselling of the patients and tele-communication, upgradation and training of the Doctors for the clinical evaluation and treatment protocol
• Software development for clinics (evaluation and billing)
• Successfully Developed SOP for various department and implementation of those SOP.

· Entire clinical and Administration operations of all the clinics PAN India under the franchise 360 spinal wellness and rehabilitation clinics.

· Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

· Analyse process workflow, employee and space requirements and equipment layout; implement changes

· Plan and review compensation actions; enforcing policies and procedures

· Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

· Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

· Review and approve all operational invoices and ensure they are submitted for payment

· Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

· Communicate with legal counsel and safety department to ensure all processes remain compliant with governmental regulations

• Managing the clinic administration , patient Management and resource Management

• Making assessments of patients' physical conditions.
• Formulating treatment plans to address the conditions and needs of patients.
• Conducting complex mobilization techniques.
• Assisting trauma patients with how to walk again.
• Educating patients, family members, and the community on how to prevent injuries and live a healthy lifestyle.
• Referring patients to doctors and other medical practitioners.
• Planning and organizing physiotherapy and fitness programs