Dr Rashmi Thakur
Hyderabad
Summary
Healthcare professional with 10+ years of experience in the healthcare industry, skilled in clinical coordination, healthcare documentation, communication, and operational support. Proven ability to collaborate effectively with doctors, clinical teams, billing, operations, IT team and cross-functional departments to ensure smooth workflow management, timely execution, and quality outcomes. Strong foundation in medical terminology, anatomy, physiology, and clinical processes, combined with excellent communication, coordination, and problem-solving skills to support efficient organization operations.
Overview
13
13
years of professional experience
Work History
Content Manager
Omega Hospitals
Hyderabad
11.2023 - Current
- Partner with administrative and cross-functional teams to enhance operational efficiency and streamline service workflows.
- Lead hospital website content and marketing strategy in collaboration with SEO specialists, videographers, graphic designers, web developers, and senior management.
- Writing and reviewing across Google My Business profiles, blogs, google ads, FAQ’s and social media including posts, reels, and video scripts.
- Managing doctor promotions and audience engagement, creating content calender, campaign content, brochures, PR materials, newsletters, and awareness event communications.
- Replying to negative patient reviews and assisted in handling urgent tasks, escalations, and time-sensitive coordination needs across various departments.
- Coordinated with doctors, nursing staff, operations, billing, IT and administration teams to ensure smooth execution of day-to-day activities and to support efficient operations and timely deliverables.
- Coordinated with external vendors or support partners whenever required for smooth execution of hospital-related activities.
- Conducted editing and proofreading of communication materials to maintain high standards of quality and readability.
- Acted as a liaison between clinical, operational, and creative teams for seamless project execution.
Team Lead – Content
Medicover Hospitals
03.2022 - 06.2023
- Led a team of six content writers, ensuring on-time, high-quality, and SEO-focused content delivery.
- Maintained workflow efficiency through effective planning, follow-up, and team coordination.
- Participated in screening, interviewing, and evaluating candidates based on team requirements.
- Coordinated with management and HR for hiring requirements, role expectations, and team resource planning.
- Co-ordinated with doctors, PR, SEO, web developers and other departments for hospital events/campaign requirements, accuracy and publication on website.
- Assisted in planning and execution of patient awareness programs, health camps, hospital events, and community outreach activities.
- Managed social media including posts, reels, video scripts, doctor promotions, and engagement.
- Ensured all content was error-free, well-structured, and aligned with brand and communication standards.
Content Writer
Medintu Health Solutions Pvt. Ltd.
05.2021 - 12.2021
- Wrote original, engaging, and SEO-oriented content for blogs, websites, and social media.
- Conducted in-depth research to produce medically accurate, user-friendly healthcare content.
- Coordinated with designers and marketers to support digital campaigns.
- Ensured timely content delivery with consistent tone, clarity, and branding.
Claims Officer
Safeway Insurance TPA Pvt. Ltd.
Hyderabad
01.2017 - 03.2021
- Reviewed and processed medical documents, hospitalization records, pre-authorization files, and supporting clinical information with strong attention to accuracy, completeness, and turnaround time.
- Processed and coordinated cashless approvals, pre-authorizations, and discharge-related documentation.
- Ensured timely processing of reimbursement claims with zero delays and high accuracy.
- Coordinated with hospitals, doctors, billing teams, and insurers to resolve documentation discrepancies, missing information, and approval-related issues.
- Evaluated medical records and claim-related documentation for clarity, consistency, correctness, and compliance with required processes.
Dentist
Siri Dental Clinic
Hyderabad
03.2013 - 11.2016
- Maintained accurate clinical records, treatment documentation, and patient case notes with strong emphasis on clarity, completeness, and professional standards.
- Managed patient consultations, treatment planning, and follow-ups.
- Delivered personalized care with strong focus on patient comfort, trust, and satisfaction.
- Ensured confidentiality and ethical handling of patient information at all times.
Education
MBA - Marketing
NMIMS
Mumbai04-2024
Bachelor of Dental Surgery - Dental
Rajiv Gandhi Of Health Sciences
Karnataka05-2009
Bachelor of Science - Chemistry
Mumbai University
Mumbai03-2005
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Content Manager
Omega Hospitals
11.2023 - Current
Team Lead – Content
Medicover Hospitals
03.2022 - 06.2023
Content Writer
Medintu Health Solutions Pvt. Ltd.
05.2021 - 12.2021
Claims Officer
Safeway Insurance TPA Pvt. Ltd.
01.2017 - 03.2021
Dentist
Siri Dental Clinic
03.2013 - 11.2016
MBA - Marketing
NMIMS
Bachelor of Dental Surgery - Dental
Rajiv Gandhi Of Health Sciences
Bachelor of Science - Chemistry
Mumbai University