Dr Ravi Bhandoria
New Delhi
Summary
Results-driven medical underwriter with a successful track record at Max Life Insurance, specializing in strategic risk minimization and complex case management. Expertise in cross-functional collaboration has consistently enhanced operational outcomes and elevated client satisfaction. Skilled in business development and strategic planning, contributing to sustained growth and increased profitability. Demonstrated leadership abilities foster strong client relationships and drive achievement of sales goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Vice President
Bandhan Life Insurance
New Delhi
01.2025 - Current
- Planned and coordinated risk mitigation strategies to protect company assets.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
- Ensured compliance with established policies, procedures and regulations.
- Mitigated business risks through frequent threat assessments and proactive action plans.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Chief Manager
Max Life Insurance
Gurugram
04.2023 - 01.2025
- Enhanced risk evaluation by refining analysis of financial data and medical reports during underwriting for affluent clients.
- Building an AI governance model, providing high-end risk management.
- Oversaw operations involving multiple team members and outsourced clients, resulting in improved operational outcomes.
- Strengthened market position through elevated underwriting limits, supporting larger scale strategic decisions.
- Maintained strong relationships by effectively managing escalations in diverse distribution networks.
- Monitored query resolution processes to ensure compliance with set objectives, enhancing stakeholder and customer experiences.
- Drove enhancements in underwriting practices by developing and revising guidelines.
- Performed essential clinical and medical underwriting analysis to aid pricing and risk assessment.
- Directed service quality programs integration to enhance customer satisfaction and maintain market competitiveness.
- Provided expert assessments on claim admissibility grounded in medical history and analysis.
- Facilitated claim avoidance through comprehensive quality auditing.
Senior Manager
Max Life Insurance Co. Ltd
Gurugram
09.2020 - 03.2023
- Directed a high-impact savings underwriting portfolio, streamlining processes and refining risk evaluations.
- Designed and implemented innovative underwriting strategies to mitigate risk.
- Contributed to a knowledgeable underwriting team by providing expert guidance and mentorship.
- Managed high-stakes underwriting cases efficiently with signing authority for substantial amounts.
- Assessed eligibility and coverage while identifying potential risks through detailed claim analysis.
Senior Manager
HDFC Life Insurance
NEW DELHI
09.2019 - 09.2020
- Led underwriting management for high-value term policies involving HNI cases with strategic financial expertise.
- Dual proficiency fostered improved reliability in underwriting by accurately interpreting complex financial and medical data.
- Led HNI vertical in collaboration with prominent partners including HDFC Bank, brokers, IDFC Bank, and agency channels.
- Strengthened relationships to enhance client satisfaction and expand business volume.
- Demonstrated expertise by making critical decisions on HNI cases within a 20 Million INR limit.
- Optimized risk assessment processes to drive secure and consistent organizational performance.
- Implemented detail-oriented processes to optimize profitability in HNI portfolios.
- Navigated complex cases with precision impacting company's success and reputation.
Consultant
Max Life Insurance Co. Ltd
NEW DELHI
01.2018 - 09.2019
- Specialized in comprehensive evaluation of intricate medical records like ECGs, TMT, and 2-D Echo.
- Evaluated medical histories and physical conditions to devise optimal premium plans.
- Performed thorough assessments of coverage requirements, supporting comprehensive portfolio analysis.
- Conducted strategic adjustments to provide expert evaluation of claims of various riders like Dread Disease Rider, Critical Illness, Terminal Illness Rider, meeting diverse client needs.
Manager
Max Life Insurance Co
Gurugram
05.2016 - 01.2018
- Led underwriting for high-value term policies and cases of affluent clients, utilizing deep knowledge in analyzing complex financial documents and medical reports.
- Managed end-to-end processing for high-value cases, streamlining POS UW production processes.
- Conducted clinical and medical underwriting analysis for nuanced pricing and risk assessment, enhancing informed decision-making processes.
- Delivered critical data insights to drive strategic business objectives.
- Managed underwriting signing authority of 5 Million INR and EMR+200, showcasing trust in judgment and expertise.
- Enhanced product appeal and client experience through innovation in underwriting practices.
- Worked closely with cross-functional teams ensuring underwriting strategies matched business objectives.
- Utilized comprehensive knowledge of financial and medical analysis to strengthen underwriting accuracy.
Deputy Manager
Max Life Insurance Co
Gurugram
03.2014 - 05.2016
- Streamlined underwriting procedures for term policies and high-net-worth cases by analyzing intricate financial documents.
- Led oversight of service-related queries within the department, ensuring timely resolution within set Turn-Around Times and Service Level Agreements.
- Led integration of service quality initiatives, enhancing customer satisfaction rates.
- Strengthened commitment to customer service excellence.
- Oversaw end-to-end processing for cases, managing production to post-sale underwriting (POS UW).
- Implemented efficient case management strategies, enhancing workflow and reducing processing times.
Deputy Manager
Max Life Insurance Co. Ltd
Gurugram
09.2012 - 02.2014
- Led the development and assessment of non-early claims, consistently approving claims up to INR 250K for non-early cases.
- Executed strategic transfer of Hospitalization Benefit Claims process from Max Life Insurance to Paramount Health TPA Services.
- Reviewed and approved diverse range of claims, demonstrating comprehensive understanding of policy nuances.
- Streamlined claims processing timeline, increasing overall accuracy.
- Minimized financial risk through implementation of robust risk assessment practices.
- Collaborated with underwriting, customer service, and finance teams to ensure comprehensive claims management.
- Led intricate claims operations, surpassing established operational targets.
Assistant Manager
Max Life Insurance Co. Ltd
Gurugram
06.2010 - 08.2012
- Authorized medical life insurance plans worth up to 7.5 Million INR, enhancing underwriting efficiency.
- Led creation and deployment of an underwriting productivity dashboard, delivering key insights on performance metrics.
- Managed a critical initiative to accelerate dashboard publishing process from 1 week to 2 days.
- Enhanced timeliness of reporting, boosting the department's responsiveness to trends.
Assistant Manager
MetLife India Insurance Co. Ltd
Gurugram
02.2008 - 06.2010
- Managed financial underwriting of high-value cases, demonstrating skill in risk assessment.
- Authorized significant financial transactions with a UW limit of 3 million INR.
- Orchestrated strategic transition of reinstatement underwriting to a streamlined workflow process.
- Demonstrated commitment to innovation and continuous operational improvement.
- Optimized resource allocation, significantly boosting turnaround times for underwriting decisions.
Education
Bachelor of Homeopathic Medicine and Surgery - Homeopathic Medicine
Dr. B R Sur Homoeopathic Medical College
New Delhi04.2007
Diploma - Pharmacy
Hospital & Research Centre, College of Pharmacy (Delhi Institute of Pharmaceutical Sciences And Research)
New Delhi09.2001
Skills
- Medical Underwriting
- Cross-Functional Team Collaboration
- Strategic Risk Minimization
- Client & Broker Relationship
- Leadership in Complex Case Management
- Cost Management
- Claims Management Expertise
- Customer-Centric Solution
- Strategic Leadership
- Hiring and coaching
- Risk management
- Strategic planning
- Policy compliance
- Issue resolution skills
- Operations management
Languages
- English
- Hindi
Personal Information
Date of Birth: 06/26/82
Accomplishments
- CEO Value Achievers Award, 2022
- Runner-up for Project of the Year Award 2023
- Various UW awards for productivity and team management
Certification
- ALU 101, 201, 202
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Vice President
Bandhan Life Insurance
01.2025 - Current
Chief Manager
Max Life Insurance
04.2023 - 01.2025
Senior Manager
Max Life Insurance Co. Ltd
09.2020 - 03.2023
Senior Manager
HDFC Life Insurance
09.2019 - 09.2020
Consultant
Max Life Insurance Co. Ltd
01.2018 - 09.2019
Manager
Max Life Insurance Co
05.2016 - 01.2018
Deputy Manager
Max Life Insurance Co
03.2014 - 05.2016
Deputy Manager
Max Life Insurance Co. Ltd
09.2012 - 02.2014
Assistant Manager
Max Life Insurance Co. Ltd
06.2010 - 08.2012
Assistant Manager
MetLife India Insurance Co. Ltd
02.2008 - 06.2010
Bachelor of Homeopathic Medicine and Surgery - Homeopathic Medicine
Dr. B R Sur Homoeopathic Medical College
Diploma - Pharmacy
Hospital & Research Centre, College of Pharmacy (Delhi Institute of Pharmaceutical Sciences And Research)
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