Dr. Richa Dwivedi
MBA-Health And Hospital Management/Dentist
Mumbai
Summary
A dedicated medical professional with a blend of clinical and management experience. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Analyst
Deloitte USI
02.2024 - Current
- Providing ongoing support and troubleshooting for EPIC EMR users, including the Radiant, CUPID and LUMENS modules, ensuring minimal downtime and seamless clinical operations.
- Collaborating with interdisciplinary teams to resolve issues in the Epic Radiant module, reducing patient wait times and improving scheduling efficiency.
- Configuring key features like order management, procedure reporting, and cardiology-specific documentation templates.
- Providing post-go-live support, addressing technical issues and optimizing system usage for clinicians in the cardiovascular imaging department.
- Working closely with clinical staff to tailor imaging interfaces, helping to streamline workflows and increase diagnostic accuracy.Expertise in healthcare regulations (HIPAA, PHI, PII)
Packaged Application Development Analyst
Accenture
01.2023 - Current
- Worked as a part of the Anesthesia and Optime build team
- Resolved any build queries received from end users
- Worked on ticket resolution in ServiceNow
- While working with the Instructional Design (ID) team designed best practice documentation for development
- Updated technical documentation, EPIC update specifications and technical training materials
- Worked on updating QSG's and KB articles
- Revised lesson plans and training materials for various modules
- Collaborated with different teams for role evaluation of specific users.
Sr.Clinical Support Specialist
Align Technology
04.2022 - 12.2022
- Helped in achievement of Monthly, Quarterly and Annual Clinical Plans and sales target (usually 100/month) for India or markets responsible (Pune) for by partnering with sales team to visit customers who need intensive clinical support.
- Provided Product and Clinical Training and knowledge to assigned accounts consisting of 111 Orthodontists.
- Provided appropriate training and field coaching as required to all India Team members, distributors and all external customers.
- Built strong ethical business relationships with customers to ensure usage of products.
- Engaged certified doctors and developed potential for new cases.
Medical Data Analyst
Vasta Global-Bioinformatics
12.2019 - 07.2020
- Performed complex data abstractions and data entry on EPIC and Allscripts software using CTCAE, CCI and histology guidelines in compliance with the HIPAA rules.
- Maintained high level of medical knowledge and terminology and expertise of electronic health record data capture system.
- Consistently complied with minimum quality levels indicated in the QA plan for each project ( >95% or higher accuracy depending on the project).
Associate Dentist
City Smiles Dental Clinic
09.2018 - 12.2019
- Completed consultations with patients for treatment plan.
- Extracted teeth, performed root canals and filled cavities with dedication to pain management.
- Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.
Education
MBA - Health And Hospital Management
IIHMR University
Jaipur 07.2020 - 08.2022
Bachelor of Dental Surgery -
Bharati Vidyapeeth Dental College And Hospital
Navi Mumbai 07.2013 - 08.2018
Skills
EPIC
ServiceNow
US Healthcare System
HIPAA
Digital Health
Clinical Support
Training and Education
Subject matter expertise In Oncology
Business Development
MS Office
Certification
EPIC Certified- Anesthesia
Internship
ZenOnco.IO and Love Heals Cancer (May 2021-July 2021)
(Business Development, Operations and Community Outreach Intern)
Project:
Topic: Is there a need for creating awareness around Integrative Oncology treatment approach for Cancer patients?
Key Learnings:
- Partner with Oncologists and build relationships for mutual benefits.
- Onboarded more than 20 Oncologists and ensured smooth onboarding process.
- Posting content on WordPress and their community- CANNECT.
- Conduct awareness sessions around cancer with Oncologists.
- Interviewed close to 10 Oncologists.
- Data mining
Timeline
EPIC Certified- Radiant
05-2024
Analyst
Deloitte USI
02.2024 - Current
EPIC Certified- Optime
10-2023
EPIC Certified- Anesthesia
05-2023
Packaged Application Development Analyst
Accenture
01.2023 - Current
Sr.Clinical Support Specialist
Align Technology
04.2022 - 12.2022
MBA - Health And Hospital Management
IIHMR University
07.2020 - 08.2022
Medical Data Analyst
Vasta Global-Bioinformatics
12.2019 - 07.2020
Associate Dentist
City Smiles Dental Clinic
09.2018 - 12.2019
Bachelor of Dental Surgery -
Bharati Vidyapeeth Dental College And Hospital
07.2013 - 08.2018
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