Dr. Riya Shree
AGM And Head- International Patient Services
New Delhi
Summary
Entrepreneurial healthcare professional with a medical background and deep expertise in International Patient Coordination, Conversions and Hospital operations. Founder of Qonaq Health and Wellness, a startup that successfully catered to international patients seeking medical and wellness treatments across India and Turkey. Proven ability to build high performing teams, create strong hospital and vendor networks, and manage complex healthcare logistics. Now seeking to bring this rich experience to a strategic role in business development, operations, or partnerships.
Overview
5
5
years of professional experience
Work History
AGM and Head- International Patient Services
Sri Balaji Action Medical Institute
09.2025 - Current
- Extensive experience in managing over 25 Countries and International patients from regions including Africa (Nigeria, Kenya, Ethiopia), the CIS (Kazakhstan, Uzbekistan, Krygystan), and SAARC countries (Bangladesh, Nepal, Sri Lanka), ensuring smooth coordination and culturally sensitive care.
- Proficient in FRRO compliance, including documentation, hygiene protocols, and processing of visa-related requirements such as issuing Visa Invitation Letters (VIL) and Form C for foreign nationals.
- Strong leadership in handling and supervising teams focused on patient query conversions, OPD admissions, and end-to-end patient coordination from admission through treatment to discharge.
- Experienced in coordinating with embassies, including embassy visits, managing embassy referrals, and maintaining professional communication for international patient facilitation.
- Skilled in managing Medical Value Travel (MVT) companies and Healthcare Facilities (HCFs) networks, including client relationship management, partnership coordination, and ensuring seamless service delivery.
Founder and CEO
Qonaq Health And Wellness
02.2024 - 09.2025
- Generated Over $2 Million USD in Revenue: Successfully directed $5M+ in patient revenue to partner hospital networks within 6 months, showcasing strong conversion and high-volume lead generation.
- Expanded Wellness Partnerships Nationwide: Developed partnerships with top-tier wellness centers such as Niraamaya, Veda5, Kairali, and Naad, negotiating high-margin collaborations with payouts ranging from 20–35%.
- Built International Network in Turkey & Egypt: Forged international hospital tie-ups, including with Medical Park in Turkey and leading healthcare providers in Egypt, expanding global referral capabilities.
- Established Strategic Hospital Partnerships: Built strong alliances with 30+ JCI-accredited hospitals across India, including Max, Fortis, Manipal, and Artemis, securing industry-leading margins of 25–35% per case.
- Managed Complex, Multi-Specialty Medical Cases: Expertly handled patient queries across multiple specialties including Cardiology, Orthopedics, Neurology, Gastroenterology, Oncology, and various transplants.
- Led End-to-End International Patient Journey: Oversaw the complete patient lifecycle—from initial consultation to travel coordination, visa processing, hospital admission, FRRO and post-operative care—for patients from the US, Nigeria, Tanzania, South Africa, Kenya, SAARC nations, and the Middle East.
Head Hospital Partnerships
Impactguru
01.2023 - 02.2024
- Managed existing partnerships and accounts with hospitals, pharmaceutical companies, and other business partners.
- Developed collateral strategies, and ensured efficient distribution across cities.
- Expanded the business in 14 New Cities and onboarded more than 78 Hospitals pan India.
- Built and Trained New BD Teams in Tier-1 and Tier-2 Cities.
- Collaborated closely with the field team, Cluster heads, and Regional heads to drive revenue growth and foster partnerships with field team members.
Zone Incharge- Pulmonary Rehabilitation Therapy
Cipla
08.2021 - 01.2023
- Field Analysis and visit- Aligning hospitals/ clinics with sales and marketing team.
- Making plans in cross functional setup and assigning duties to Sales Development Associates and Area managers.
- Doctor counselling- Talking to doctors and explaining about health project and how we are going to help them.
- Patient counselling- enrolling COPD and ILD patients in pulmonary rehab- physical and virtual.
- Managing rehabilitation to patients for improving QOL and keeping track on the improvement
Physiotherapist Intern
Mata Charan Devi Hospital
10.2020 - 07.2021
- Performed patient assessments and evaluations to determine treatment plan.
- Adhered strictly to safety protocols while performing therapeutic exercises with patients.
- Attended continuing education courses to stay targeted with best practices in the field of physical therapy.
- Assisted with ordering supplies needed for physical therapy treatment.
- Educated patients and families about their current condition and home exercise programs.
Education
Bachelors of Physical Therapy - Allied Health and Sciences
Sharda University
Uttar Pradesh, India2020
Skills
Patient Handling
Business Development
Wellness Tourism
International Patient Services
Medical Tourism
Brand Activation
Vendor Management
FRRO and Visa related hygiene
Embassy Relations
Timeline
AGM and Head- International Patient Services
Sri Balaji Action Medical Institute
09.2025 - Current
Founder and CEO
Qonaq Health And Wellness
02.2024 - 09.2025
Head Hospital Partnerships
Impactguru
01.2023 - 02.2024
Zone Incharge- Pulmonary Rehabilitation Therapy
Cipla
08.2021 - 01.2023
Physiotherapist Intern
Mata Charan Devi Hospital
10.2020 - 07.2021
Bachelors of Physical Therapy - Allied Health and Sciences
Sharda University