Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jay Patel

Gujarat

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Capacity Manager

ATOS
07.2016 - Current
  • Identify future business requirements that will affect capacity/availability requirements and verify the match between the capacity of IT infra and the agreed business demands.
  • Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
  • Plan Capacity and resource allocation as per trends and forecasts. - Integrate CMDB with existing Capacity Management tools, dashboard and systems.
  • Ensure Service Levels related demands and other performance requirements taking into account daily, weekly and seasonal variations in capacity demands.
  • Develop and propose scenarios for addressing capacity constraints and define associated costs, risks and benefits.
  • Influencing the demand or resource, in conjunction with other Service Management processes.
  • Optimize availability by monitoring and reporting on all key elements of availability. Assess Incidents/Problems and suggest appropriate capacity IT changes to improve performance.
  • Build and maintain effective working relationships with Customers and Suppliers.
  • Ensuring service levels are met by monitoring service availability levels against SLAs, and monitoring OLAs targets and MSP (multiple service providers) achievements.
  • Knowledge Management - Creating and/or annually reviewing documents accounts which includes SDRM (Service Delivery Reference Manual), Capacity Plan & Process Plans.

Education

Master of Computer Applications - Information Technology

Sardar VallabhbhaiPatel Institute Of Technology
VASAD
05.2016

Skills

  • Transition:
  • Prepare Transition Schedule in Microsoft Project with the detailed timelines, tasks and predecessors
  • Performing GAP Analysis based on contractual requirement and existing standard
  • Track and reports on variances in tests
  • Review and obtain Acceptance sign-off from client for the final deliverables as contractually agreed
  • People Management:
  • Manage, coach and develop a high performing team that meets agreed objectives, deliver best practice results and works to make continuous - improvements
  • Set department objectives/KPIs and review ways in which to enhance the performance of the capacity planning department
  • Report of achievement of targets and identify any actions required

Accomplishments

  • Champagne Accolade -2022



Certification

  • ITIL V4 Capacity Management
  • ITIL V4 Availability Management

Timeline

Capacity Manager

ATOS
07.2016 - Current

Master of Computer Applications - Information Technology

Sardar VallabhbhaiPatel Institute Of Technology

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Jay Patel