Dr. Ruchika Saini

· Managed complex Health Claims and reduced fraudulent claim through investigation.

· Recognized for excellent service with "Top Performer award for 2 consecutive years, benchmarking claim investigation standards.

· Provided specialized trainings to team members for claim management. Also participated in seminars related to claim management.

· Decreased claim cycle time by enhancing training programs.

· Investigated an average of 200 claims per year, ensuring accurate settlements.

· Contributed to company that cut down false claims and enhancing the overall financial health of the company.

· Efficiently managed 35600 claims yearly, always prioritizing client needs and thorough investigation.

· Developed a client satisfaction initiative through personalized claim handling and follow-up processes.

· Streamlined claim processing procedures resulting in improvement in inter-departmental claim hand-off efficiency.

o Reviewing and analyzing medical records to generate final summary output from analyzed data.

o Additional responsibility of writing summaries of Canadian medical records.

o Participated in discussions with senior management to improve quality standards across the process.

Pursued Rotational Internship for 6 months in Bakson Homoeopathic Medical College & Hospital and 6 months in Central Research Institute of Homeopathy (CRI), Noida.