Dr.Sabina Ashfaque Shaikh
Mumbai
Summary
Dedicated Academician and IQAC Coordinator with a strong foundation in Commerce and Management Education, recognized for spearheading Institutional Quality Enhancement, Curriculum Innovation, and Research Excellence. Holds a Ph.D. in Human Resource Management, specializing in Comparative HRM Practices across Government and Private Hospitals. Committed to developing evidence-based training models that uphold Academic Integrity while fostering a culture of Continuous Improvement. Strong advocate for research-driven strategies that elevate Educational Standards and enhance Institutional Effectiveness.
Overview
21
21
years of professional experience
10
10
Certification
Work History
IQAC Coordinator– Commerce and Management Subjects
K.H.M.W College
06.2018 - Current
Assistant Professor & IQAC Coordinator – Commerce and Management
K.H.M.W College | June 2018 – Present
- Mumbai University Syllabus Setter for Bachelor of Financial Markets (BFM) program, contributing to curriculum design and academic framework development.
- Member, Board of Studies (BOS) – Actively involved in policy decisions, curriculum enhancement, and academic planning under the University of Mumbai.
- Serving as IQAC Coordinator, leading institutional quality enhancement, NAAC documentation, and continuous improvement initiatives.
- Convenor of National and International Conferences, fostering academic research, innovation, and inter-collegiate collaboration.
- Guided 55+ students in publishing and presenting research papers in reputed national and international journals.
- Spearheaded the online examination system, ensuring transparency, efficiency, and adherence to academic standards.
- Designed and delivered engaging lectures (online & offline) for FYBMS, SYBMS, TYBMS, SYBCOM, and M.Com programs.
- Supervised student research participation, mentoring them for paper presentations and academic conferences.
- Oversaw the academic and professional development of SYBMS students through mentoring and skill-building sessions.
- Conducted weekly tests and monthly evaluations to monitor and enhance student performance outcomes.
- Prepared and presented academic reports and performance analyses during departmental and IQAC meetings.
- Administered internal vivas, assessments, and lesson planning aligned with institutional objectives and learning outcomes.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Built strong rapport with students through class discussions and academic advisement.
- Elevated student satisfaction rates with accessible office hours, thorough explanations of complex topics, and consistent positive reinforcement.
- Applied innovative teaching methods to encourage student learning objectives.
ASSISTANT Professor
Shree G.P.M. Degree College | January 2017 – May 2018
01.2017 - 05.2018
- Maintained up-to-date subject expertise by actively participating in over 15+ conferences, workshops, and webinars, ensuring curriculum relevance and contemporary academic engagement.
- Mentored and supported 100+ students, including underperforming learners, through one-on-one guidance, feedback sessions, and regular academic progress monitoring — improving overall student performance and confidence.
- Enhanced interdepartmental collaboration by contributing to cross-disciplinary initiatives and workshops, resulting in improved alignment between academic programs.
- Contributed to departmental development as an active committee member for curriculum design, assessment reforms, and accreditation compliance, strengthening institutional quality benchmarks.
- Introduced a student-centered, interactive learning approach that increased classroom participation by approximately 40%, promoting analytical thinking and experiential learning.
- Authored and distributed comprehensive study materials that improved conceptual clarity and exam readiness among undergraduate students.
- Integrated digital learning and multimedia tools, reducing reliance on printed resources by 30% and increasing student engagement through visual and activity-based learning.
- Developed and delivered multimedia presentations across FYBMS, FYBCOM, FYBBI, and FYBAF programs to modernize pedagogy and enhance content delivery.
- Designed and implemented innovative teaching programs focused on students’ academic, social, and cognitive growth — contributing to improved retention and satisfaction rates.
- Conducted remedial and enrichment sessions to support diverse learners, leading to measurable improvements in internal assessment results and overall academic performance.
Teacher
Star Nursery
06.2011 - 05.2014
Teacher – Early Childhood Education
(Formerly Star Nursery / Pre-primary Institution) | June 2011 – May 2014
- Planned and implemented 50+ age-appropriate activities each term to nurture children’s physical, emotional, cognitive, and social development in alignment with early learning goals.
- Designed and executed weekly and monthly activity schedules, resulting in a 25% increase in student engagement and improved classroom participation.
- Introduced foundational math and literacy concepts through creative play and visual learning, helping 90% of learners achieve grade-level readiness benchmarks.
- Developed culturally inclusive programs promoting diversity, empathy, and social awareness among children from varied backgrounds.
- Maintained a safe, clean, and stimulating classroom environment, meeting 100% compliance with institutional health and safety standards.
- Established structured policies and behavioral procedures, reducing classroom disruptions and improving positive student behavior by 30%.
- Managed classroom resources and learning materials efficiently, optimizing use of educational tools and reducing operational costs by 15% annually.
Teacher
Podar Jumbo Kids
06.2008 - 05.2011
Teacher – Pre-Primary Section
Podar Jumbo Kids | June 2008 – May 2011
- Taught over 100+ pre-primary students annually using interactive, activity-based learning aligned with the academic curriculum — resulting in a 35% improvement in concept retention and active classroom participation.
- Provided administrative and operational support to 10+ faculty and tutors, ensuring smooth coordination of academic schedules, student progress reports, and event logistics.
- Contributed to policy development and implementation, helping streamline academic documentation and communication systems, which improved internal efficiency by 20%.
- Managed and resolved 50+ parental queries and grievances each term with empathy and professionalism, leading to a notable rise in parent satisfaction and retention rates.
- Facilitated the admission process by coordinating documentation, conducting orientation sessions, and managing communication workflows — helping the institution achieve 100% seat enrollment targets for consecutive academic years.
- Organized classroom and co-curricular activities that supported holistic development, improving student engagement and readiness for primary-level education.
Senior Executive
Citigroup Global Services
01.2005 - 02.2008
Senior Executive – Collections & Customer Relations
Citigroup Global Services | January 2005 – February 2008
- Managed 250+ customer accounts monthly, negotiating repayment plans and settlements that contributed to a 25% reduction in delinquent portfolios and consistent achievement of collection targets.
- Recovered over ₹1.2 crore in outstanding dues through strategic account management, empathetic negotiation, and structured repayment solutions.
- Resolved 95% of customer queries and disputes within turnaround timelines, enhancing client satisfaction and maintaining strong customer relationships.
- Conducted detailed account tracing and verification using credit bureaus, loan documents, and digital databases, improving data accuracy and minimizing risk exposure by 15%.
- Collaborated with legal and recovery teams on 40+ high-value cases, expediting repossession or legal proceedings to ensure timely resolution.
- Maintained 100% compliance in documentation and record management for closed and active accounts, meeting corporate audit standards.
- Recognized as a “STAR PERFORMER” for exceptional recovery results and customer service excellence.
- Received 3× nominations for the “Credit Elite Award” for consistent high performance and professional integrity.
- Earned multiple customer appreciation letters for empathetic communication, dispute resolution, and personalized assistance.
- Self-motivated and results-driven, consistently exceeding targets in high-pressure environments.
- Strong verbal and written communication skills with an emphasis on clarity and empathy.
- Collaborative team player with proven ability to lead, guide, and support colleagues.
- Adaptive, quick learner with a continuous improvement mindset.
- Dependable and proactive, known for maintaining professionalism and problem-solving under deadlines.
Education
Ph.D. - Commerce
Chetanas Hazarimal Somani College of Commerce & Economics
Mumbai02-2026
Master of Arts - Econimics
IGNOU
Mumbai, India01.2024
M.Phil - Commerce
Mumbai University
Mumbai01.2018
Bachelor of Education - Bachelor of Education
SNDT University
Mumbai01.2017
Master of Commerce - Master of Commerce
Mumbai University
Mumbai01.2015
Post Graduate Diploma - HRM
Narsee Monjee Institute of Management Studies
Mumbai01.2007
Bachelor of Commerce - Commerce
Mumbai University
Mumbai01.2004
Skills
Strategic academic leadership – Driving institutional quality enhancement through IQAC, NAAC, and policy-based governance
Curriculum innovation and policy design – Active contributor as University Syllabus Setter and BOS Member for developing modern commerce and management curricula
HRM research and model development – Expert in designing HRM and training models for healthcare institutions through empirical research and comparative analysis
Capacity building and faculty development – Skilled in designing and implementing structured training and mentorship frameworks
Data-driven institutional improvement – Proficient in analyzing educational and HR data to enhance performance and decision-making
Scholarly publication and research guidance – Mentored 55 student publications in UGC CARE and international journals
Digital pedagogy and e-learning integration – Strong command over blended learning platforms, online assessment systems, and academic technology tools
Accomplishments
- 📚Research Publications & Academic Contributions
1. Journal Publications
1. Shaikh, S. A. (2025). Leveraging Blockchain Technology for Fraud Prevention and Data Integrity in Healthcare Systems. Shodh-Chetana – A Multidisciplinary Peer Reviewed Research Journal, Vol. 4, Issue 1, pp. 364–371. ISSN: 2454-1877.
2. Shaikh, S. A. (2025). Beyond AI Dependence: Pedagogical Approaches to Strengthen Student Reasoning and Analytical Skills.In Empowering Learners With AI: Strategies, Ethics, and Applications. IGI Global, USA. DOI: 10.4018/979-8-3373-7386-7.ch008.
3. Shaikh, S. A. (2024). An In-depth Study of the Online Education Landscape in Mumbai Suburbs, India. Recent Trends in Management and Commerce, Vol. 5(1). REST Publisher. ISBN: 978-81-936097-6-7. DOI: 10.46632/rmc/5/1/1.
4. Shaikh, S. A. (2024). Exploring the Impact of Health Insurance Expansion on Coverage Trends and Healthcare Access: A Case Study of Mumbai, India. Journal of Scientific Computing, Vol. 13(4), ISSN: 1015-1426. UGC-CARE Approved. Impact Factor: 6.1.
5. Shaikh, S. A. (2023). Changing Consumer Preference in the Direction of Health Care Services: The COVID-19 Impact. Journal of Education: Rabindra Bharati University, Vol. XXIII, No. 1(I), ISSN: 0972-7175. UGC CARE Approved, Peer-Reviewed.
6. Shaikh, S. A. (2023). To Study the Impact of Digital Dynamic Capabilities on Brand Equity and Benefits of Remote Patient Monitoring in the Healthcare Industry. Paper presented at the 8th National Conference on “Changing Business and Management Practices in Recent Times,” Chetana’s Institute of Management & Research, Mumbai. (Awarded Best Research Paper).
7. Shaikh, S. A. (2022). An Analytical Study on Human Resource Management Practices in Private and Government Hospitals with Special Reference to Paramedical Staff. Journal of Research and Development, Vol. 14(1), ISSN: 2230-9578. Impact Factor: 7.265.
8. Shaikh, S. A. (2022). Digitalization of Health Care in India: Initiative, Challenges and Impact on Customers. ICSSR Sponsored National Conference, Chetana’s H.S. College of Commerce & Economics, Mumbai, 28–29 March 2022.
9. Shaikh, S. A. (2022). Managing Health Care in the Digital World: A Comparative Analysis on Customers Using Health Care Services in Mumbai Suburbs and Pune City. International Journal of Creative Research Thoughts (IJCRT), Vol. 10(1), ISSN: 2320-2882. UGC Approved Journal ID: 49023(18).
10. Shaikh, S. A. (2021). Cross Cultural Diversity and Inclusion in the New Millennium. Worldwide International Interdisciplinary Research Journal, Vol. I, Issue VI, ISSN: 2454-7905. Impact Factor: 8.278.
11. Shaikh, S. A. (2021). To Study the Importance of E-Commerce and Its Impact on Economy During the Current Scenario. International Conference on New Horizons in Commerce, Management & Economics, KHE Society’s Maharashtra College of Arts, Science & Commerce, Mumbai.
12. Shaikh, S. A. (2021). To Understand the Impact of Ayurvedic Health Care Business & Its Importance During COVID-19 with Reference to Patanjali Products. IJCRT, Vol. 10(1), ISSN: 2320-2882.
13. Shaikh, S. A. (2021). To Study the Importance of Self-Reliant India with Special Reference to Health Care Measures During COVID-19 and Its Impact on General People. 6th National Conference on “Self-Reliant India – Challenges and Future Prospects,” Chetana’s H.S. College, March 13, 2021.
14. Shaikh, S. A. (2020). Entrepreneurial Opportunities in Healthcare in Mumbai City and Its Impact on Customers. Multidisciplinary International e-Conference on “Redefining Business in Digital Era: Issues and Challenges.” IQAC, S.M. Shetty College, May 29, 2020.
2. Book Chapters1. Shaikh, S. A. (2024). Empowering Gen Z and Gen Alpha: A Comprehensive Approach to Cultivating Future Leaders. In Futuristic Trends in Management (Vol. 3, Book 9), ISBN: 978-93-5747-774-1 / 978-93-6252-504-8. DOI: 10.58532/V3BHMA9P2CH2.
🔗 Book Link | Chapter Link.
2. Shaikh, S. A. (2024). FOMO (Fear of Missing Out) and Mental Health: A Social Media Phenomenon. In Mental Health and Social Media Usage, Shivay Publications. ISBN: 978-81-972673-7-6, December 2024.
3. Books Authored / Co-Authored1. Shaikh, S. A. (2025). Management Process and Organizational Behaviour (Co-Author). Digilearning Tech Pvt. Ltd. ISBN: 978-81-983611-58.
2. Shaikh, S. A. (2025). Business Communication Skills – I.ISBN: 978-93-341-1188-0. Published August 29, 2024.
3. Shaikh, S. A. (2023). FYBMS/FYBCOM Business Communication – Semester II. ISBN: 978-93-6039-047-1. Published November 30, 2023.
4. Shaikh, S. A., Meh, N. Q., & Froot, S. A. M. (2024). Micro Economics. REST Publisher. ISBN: 978-81-966857-4-4.
4. Awards & Achievements· 🏆 Best Research Paper Award – International Hybrid Conference on Sustainability and Shaping the Future, SICS (2025).
Paper: “Cultivating Resilient Leaders: Strategies for Fostering Sustainability and Innovation in Organizational Leadership.”
· 🏆 Best Research Paper Award – 8th National Conference on Changing Business and Management Practices in Recent Times, Chetana’s Institute of Management & Research (2023).
· 🏆 Best Research Paper Award – ICSSR Sponsored National Conference on Emerging Digitalisation Trends: Opportunity & Impact on Indian Economy, Chetana’s College (2022).
Certification
Certifications, FDPs & Research Training
Recent Certifications
· Basics of Financial Fluency—SWAYAM (TimesPro)
Completed on 3rd October 2025 | Certificate ID: 1111759501765638
Focused on essential concepts of financial literacy, budgeting, and personal finance.
· Basics of Marketing Communication—SWAYAM (TimesPro)
Completed on 3rd October 2025 | Certificate ID: 1111759502275634
Emphasized key aspects of marketing communication, branding, and consumer engagement.
· One Week STTP on Emerging Trends in Research Methodology — REST Society for Research International (RSRI), Tamil Nadu
Mode: Online | 3rd–7th October 2022
Qualified the exam; focused on advanced research design, academic writing, and data interpretation.
· One Week FDP on Emerging Trends in Optimization Technology for Research — REST Society for Research International (RSRI), Tamil Nadu
Mode: Online | 16th–20th May 2022
Explored optimization algorithms, data-driven modeling, and computational research tools.
· Ph.D. Coursework in Research Methodology — Ramniranjan Jhunjhunwala College (Autonomous), University of Mumbai
Duration: Aug–Nov 2022 | A+ Grade
Covered topics in quantitative & qualitative research, sampling methods, and research ethics.
· One Week Workshop on Recent Trends in Data Analysis for Research in R Software — REST Society for Research International (RSRI), Tamil Nadu
Mode: Online | 29th Nov–4th Dec 2021
Qualified the exam; hands-on training in R-based data visualization and statistical computation.
· One Week FDP on Recent Trends in Data Analysis in SPSS — REST Society for Research International (RSRI), Tamil Nadu
Mode: Online | 20th–24th Dec 2021
Focused on SPSS-based data analytics, regression, and hypothesis testing.
· Six Days Virtual National FDP on “Research in India: Recent Dimensions and Trends” — K.L.E. Society’s G.I. Bagewadi Arts, Science & Commerce College, Nipani (Karnataka)
Organized by Research Cell & Alumni Association (IQAC Initiative) | 21st–26th June 2021
Explored interdisciplinary research trends, policy perspectives, and publication ethics.
· Research & Publication Ethics (Two-Credit Course) — Ramnarain Ruia Autonomous College & K.J. Somaiya College of Science & Commerce
Duration: 14th Mar–18th Apr 2020 | A+ Grade
Focused on research integrity, authorship norms, and ethical publication practices.
· Advanced Research Methodology (Ph.D. Coursework) — V.K. Krishna Menon College & S.S. Dighe College (ICSSR Sponsored)
Duration: 19th Sept–1st Oct 2020 | A Grade
Specialized in data analysis, literature review, and empirical study design.
· One-Week Online Research Methodology Workshop on BFSI Sector — Tilak Education Society’s S.K. College of Science & Commerce, Sardar Patel University & Sydenham Faculty Development Centre (PMMMNMTT, MHRD)
Duration: 8th–14th June 2020
Explored research in Banking, Finance, and Insurance (BFSI) sectors.
· 3-Day National Workshop on Research Methodology, Statistical Techniques & Data Analysis using MS Excel — Tilak College of Science & Commerce, Navi Mumbai
Duration: 18th–20th May 2020
Practical workshop on data computation, statistical modeling, and Excel-based analysis.
· 7-Day FDP on Research Methodology – A Practical Approach — S.S.S.M. Arts & Commerce College, University of Mumbai
Duration: 4th May 2020
Covered data collection, questionnaire design, and research presentation skills.
· 3-Day International Workshop on Enhancing Soft Skills & Entrepreneurial Traits — Lala Lajpat Rai College of Commerce & Economics
Duration: 18th–20th May 2020
Focused on entrepreneurship, innovation, and effective teaching methodologies.
· R Programming Training (Spoken Tutorial, IIT Bombay) — Birla Institute of Technology, Mesra
Duration: May 2020
Hands-on training in data programming, R syntax, and basic analytics.
· National Webinar on Role of Review of Related Literature in Research — Gajanand Patil College of Arts & Sci. (IT) & MUCTA
15th May 2020
· National Webinar on Teaching with Technology — Bhavan’s Hazarimal Somani College & Maharashtra College
30th May 2020
· Webinar on New Age Media — Chandrabhan Sharma College & Open Minds Productions Pvt. Ltd.
7th May 2020
· Webinar on Effective Ways to Develop E-Content — Devkiba Mohansinhji Chauhan College & Knowledge Bridge
9th May 2020
· International Webinar on Effect of COVID-19 on Business & Human Resources — M.L. Dahanukar College & IAA (Thane Branch)
12th May 2020
· International Webinar on Effect of COVID-19 on Human Society — Matoshree Vimalabai Deshmukh Mahavidyalaya & IAA (Thane Branch)
17th May 2020
· National Webinar on Effective Communication & Presentation Skills — Rizvi College of Arts, Science & Commerce
19th May 2020
· Webinar on How to Convert an Idea into a Script for Web Series & Monetize It — Clara’s College of Commerce
8th June 2020
· Online COVID-19 Awareness Quiz Programme — Rizvi College of Arts, Science & Commerce (NSS Unit)
26th April 2020
Timeline
IQAC Coordinator– Commerce and Management Subjects
K.H.M.W College
06.2018 - Current
ASSISTANT Professor
Shree G.P.M. Degree College | January 2017 – May 2018
01.2017 - 05.2018
Teacher
Star Nursery
06.2011 - 05.2014
Teacher
Podar Jumbo Kids
06.2008 - 05.2011
Senior Executive
Citigroup Global Services
01.2005 - 02.2008
Post Graduate Diploma - HRM
Narsee Monjee Institute of Management Studies
Ph.D. - Commerce
Chetanas Hazarimal Somani College of Commerce & Economics
Master of Arts - Econimics
IGNOU
M.Phil - Commerce
Mumbai University
Bachelor of Education - Bachelor of Education
SNDT University
Master of Commerce - Master of Commerce
Mumbai University
Bachelor of Commerce - Commerce
Mumbai University