Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Dr.Shikha Sayal

Gurgaon

Summary

Results-driven healthcare professional with a background in dentistry and proven expertise in patient care management, hospital partnerships, and strategic business growth. Skilled in scaling IPD operations, driving high-impact patient engagement strategies, and leading cross-functional teams to deliver operational excellence. Adept at building and nurturing collaborations with top-tier hospitals Pan-India, while ensuring seamless patient journeys across cardiology and liver transplant domains. Demonstrated success in revenue growth, hospital reconciliation, and complex case management, contributing to multi-crore business impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager - Organic Business (Aggregation)

HexaHealth
Gurgaon
10.2024 - Current
  • Spearheaded hospital partnerships and onboarding pan-India, building a strong healthcare network and nurturing trusted collaborations.
  • Managed 7,000+ patients monthly on a digital platform, ensuring smooth end-to-end care journeys and high patient satisfaction.
  • Scaled IPD cases to over 300 per month organically, significantly boosting patient volume and GMV ~ 5CR
  • Directed liver transplant and cardiology verticals, achieving 4+ transplants per month, converting high-quality digital leads, and contributing to ₹1 Cr+ GMV with 5+ transplants monthly.
  • Led and mentored a cross-functional team, driving efficiency in case management, achieving team/self-targets, and enhancing performance excellence.
  • Oversaw hospital reconciliation, recovery, finance, and payouts, ensuring transparent operations and strong partner relationships.
  • Guided patients nationwide in accessing advanced treatment options, building long-term trust in digital healthcare solutions.

Team Lead - Liver Transplant & Cardiology

HexaHealth
Gurgaon
10.2023 - 09.2024
  • Spearheaded the Cardio Department, scaling cases from ground zero to 100+ IPDs per month, driving consistent growth.
  • Designed and implemented strategic initiatives for month-on-month (MoM) growth, while mentoring and training team members to achieve performance excellence.
  • Successfully facilitated treatment pathways for liver disease patients, enabling access to advanced care and steering 30+ liver transplants annually.
  • Collaborated with senior transplant surgeons to coordinate complex liver transplant cases Pan-India, ensuring seamless patient management.
  • Achieved a milestone of 5 transplants in a single month, generating a GMV of ₹1 Crore.
  • Built a strong base of loyal patients, with multiple testimonials highlighting positive patient experiences and trust throughout their healthcare journey.

Patient Care Specialist - Liver Transplant & Cardiology

HexaHealth
Gurgaon
12.2022 - 09.2023
  • Served as the first point of contact for patients, attending calls and providing empathetic counseling for appropriate treatment pathways.
  • Reviewed patient medical reports and guided them toward accurate diagnoses and treatment plans, ensuring clarity and trust.
  • Coordinated closely with surgeons and medical teams for report reviews, case discussions, and treatment planning.
  • Successfully counseled and converted patients to travel from their hometowns to metro cities for advanced treatments, contributing to successful surgical outcomes.
  • Supported patients throughout their liver transplant journey, from report evaluation to surgery coordination and post-care counseling.
  • Handled 150+ patient interactions per day, balancing case management with empathetic communication.
  • Collected and documented patient testimonials, showcasing satisfaction, positive outcomes, and improved quality of life.
  • Assisted colleagues in developing patient communication and connection-building skills, strengthening overall team performance.
  • Developed expertise in reviewing complex medical reports and translating medical jargon into simple guidance for patients.
  • Built long-term trust and rapport with patients and families, leading to repeat referrals and loyalty.
  • Collaborated with hospital departments and transplant coordinators to ensure smooth workflows and timely interventions.
  • Contributed to the growth of patient engagement metrics, enhancing hospital visibility and credibility in critical care domains.

Education

Bachelor of Dental Surgery -

Pt. B D Sharma University Rohtak
India
12-2022

12TH -

DELHI PUBLIC SCHOOL
GAYA BIHAR
03-2016

10TH -

D.A.V PUBLIC SCHOOL
BODHGAYA BIHAR
03-2014

Skills

  • Patient Care Management
  • Strategic Leadership: Spearheading departments, scaling new verticals, and achieving significant growth (IPDs, transplants, GMV)
  • Business Growth & Expansion: Proven track record of expanding cases pan-India, scaling patient volumes, and driving revenue
  • Healthcare Partnerships: Strong ability to onboard and nurture hospital collaborations across India
  • Operational Excellence: Expertise in hospital reconciliation, finance, recovery, and payout processes ensuring transparency
  • Cross-functional Leadership: Leading and mentoring teams to achieve targets and improve efficiency
  • Process Optimization: Implementing initiatives for MoM growth and advanced treatment pathways
  • High-Impact Case Handling: Specializing in complex and critical treatments (liver transplant, cardiology, advanced therapies)

References

Available upon request

Languages

  • English, Fluent
  • Hindi, Fluent

Affiliations

  • Culinary exploration and cooking new cuisines
  • Listening to music as a source of creativity and relaxation
  • Dancing for fitness, expression, and cultural engagement

Accomplishments

Achievements & Honors

  • Best Performer Award – Twice recognized for exceptional performance at HexaHealth.
  • Star MVP (Most Valuable Person) – Awarded twice for delivering outstanding contributions and impact.
  • Captain America Award – Honored once for exemplary leadership as a Team Lead.
  • Patient’s Choice Award – Twice recognized for excellence in patient care and service delivery.
  • Cultural Achievements (College) – Winner of multiple inter-batch fest competitions across diverse cultural activities.
  • Research Recognition (College) – Secured 3rd Prize at an International Research Conclave.
  • “Virat Kohli” Recognition – Admired by team members as an all-rounder performer for consistency, versatility, and high impact.

Certification

  • Dental License – Certified and licensed dental professional.
  • Transplant Coordination Professional Certificate – Mohan Foundation.

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner (A1)
A1

Timeline

Assistant Manager - Organic Business (Aggregation)

HexaHealth
10.2024 - Current

Team Lead - Liver Transplant & Cardiology

HexaHealth
10.2023 - 09.2024

Patient Care Specialist - Liver Transplant & Cardiology

HexaHealth
12.2022 - 09.2023

Bachelor of Dental Surgery -

Pt. B D Sharma University Rohtak

12TH -

DELHI PUBLIC SCHOOL

10TH -

D.A.V PUBLIC SCHOOL

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Dr.Shikha Sayal