Dr Shradha Pendharkar

• Led projects and analyzed data to identify opportunities for improvement.During imaintaince as wel as implementation of new clients or Medicaid States.
• Drove operational improvements which resulted in savings and improved profit margins.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed team communications and information for meetings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Identified process inefficiencies through gap analysis and outlined sensible solutions to bridge knowledge gap.
• Developed team metrics from Jira to track the improvement of team in organizational efficiency.
• Implentation of new features and tools eg workflow,MUQT with specification along with collabration with development team, for smooth transition and delivery of tool to end user.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.

Designation:

Clinical Content Lead: January 2020 till date

Senior Clinical Content Analyst: January 2017 till December 2019

Research Analyst: January 2015 till December 2016

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Based on Coding and billing guidelines for providers.
• Devised processes to boost long-term business success and increase profit levels.By frequent brainstorming sessions, enhancement in ITES
• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
• Developed and maintain operational guidelines for staff.
• Coordinated with General Manager in different operational issues and promotional activities.
• Monitored employee productivity and optimized procedures to reduce costs.
• Generated operational reports for management on monthly schedule.

• Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
• Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.

• Contributed to and enhanced audit processes to maximize quality management standards.
• Utilized exemplary negotiation skills to obtain service agreements and assure quality standards.

• Maintained high patient satisfaction through knowledgeable support and compassionate care.
• Referred patients to medical specialists for consultant services when necessary for patient's well-being
• Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
• Met with patients to discuss medical histories and current complaints.

• Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
• Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
• Contributed to and enhanced audit processes to maximize quality management standards.
• Utilized exemplary negotiation skills to obtain service agreements and assure quality standards.

• Used patient- and family-centered approaches for care.
• Assisted staff with care delivery within scope of certification, training and licensure.
• Contributed to patient experience and critical care meetings to improve unit care delivery.
• Supported and implemented goal-directed plan of care for patients receiving interventional care in critical care units.
• Performed procedures singlehandedly like, central line, intubation, ICD line
• Worked flexible hours; night, weekend, and holiday shifts.

• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
• Educated and mentored more than 30 medical students.
• Created robust systems and controls to improve patient records management.