RAHUL SINGH

• Led implementation of effective supply chain planning systems while improving operations planning processes for distribution network.
• Established vision and master plan for regional supply chain end-to-end structure, sourcing and delivery.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
• Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
• Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Negotiated contracts, policies and deadlines with suppliers and vendors.
• Supervised 10 staff members tasked with handling materials management, planning, purchasing and customer service duties.
• Ensured consistency in product content, quality, trade compliance and warehousing for timely delivery.
• Oversaw S&OP process, including demand planning, purchasing and logistics.
• Monitored performance of external vendor supply chains while handling internal logistics.

• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 30member management team with related direct reports.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Implemented policies and standard operating procedures for continuous improvement.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Maintaining SLA through effective Roster management and daily operations management. Coordinating with the marketing team and help in proper execution of marketing campaigns. Roster, leave and salary management. Incentive and daily allowance processing.
• Built relationships with customers and managed accounts to drive revenue and profit.

• Accomplishes human resource objectives by recruiting, selecting, training, assigning, scheduling and disciplining employees.
• Determined quality assurance benchmarks and set standards for improvement.
• Created clear and effective policies governing all aspects of employee work and interaction with customers.
• Maintained call center equipment in good working order to maximize productivity.
• Developed quality employees within call center to take over leadership positions.
• Attending supervisor calls, ensuring timely resolution to customers, monitoring and creating freshdesk reports in order to track pending tickets, maintaining SLA.
• Coordinating with Invoicing and Finance team to provide timely resolutions to customer. Decision making in critical day to day situations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.

· Adept at handling the entire gamut of activities related to comparative testing of various consumer products for the beneficiary of consumers to awaken them and provide them the appropriate choice.

· Sampling and procurement of products for testing and developing Test Programme of products for Comparative Testing based on relevant National and International Standards covering quality and safety parameters.

· Sampling and procurement of products for testing and developing Test Programme of products for Comparative Testing based on relevant National and International Standards covering quality and safety parameters.

· Sampling and procurement of products for testing and developing Test Programme of products for Comparative Testing based on relevant National and International Standards covering quality and safety parameters.

· Monitoring & application of test methods as per the product requirement conducting in various NABL accredited laboratories.

· Analysis and evaluation of test reports.

· Attending manufacturers query and clarification and replying with appropriate answers.

· Creating Technical write-up of tested products, making detailed test report of tested products.

· Conducting documentation of the complete process involved.

· Efficiently handled comparative testing of above 50 products.