Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dr SWATHI RAMACHANDRAN

Dr SWATHI RAMACHANDRAN

Bengaluru

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Centre Manager and Associate Doctor

Heler International Skin,Hair and Lifestyle Clinic
Bangalore
03.2014 - 03.2017
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
  • Execution of Clinical set up and Operations,
  • Authorize and perform purchase of supplies.
  • Incharge of all insurance requirements.
  • Develop SOPs and ensure protocols are followed.
  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
  • Monitored practice budget closely to prepare financial reports for monthly board of directors meetings.
  • Provided emergent medical care and treatment for life-threatening injuries and illnesses.
  • Participated as monitoring physician in clinical trials of medications and treatments.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Drafted invoices for completed work.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Center Head & Consultant Doctor

Jamuna Pai
Bangalore
01.2017 - 02.2019

CONSULTANT DOCTOR ROLES

  • Responsible for patient consultations and treatments.
  • Developing treatment plans
  • Administering Aesthetic injections-BOTOX,FILLERS,THREADS,etc
  • Treatments involved: Lasers like Diode,C02, q-switch Ndyag, etc
  • Medifacials- Hydrafacial, Mira peel
  • Administer medical grade chemical peels
  • Work on building a patient casebook for external eminence
  • Promote a friendly warm and exceptional patient experience

CENTRE HEAD ROLES

  • Execution of clinic set up and operations (starting from execution of drawings,purchasing of equipments and furniture,interviewing and staff appointment till operations of clinic)
  • Kept facility in compliance with all applicable standards and laws.
  • Developed and implemented emergency response plans for disasters, security issues and injuries.
  • Prepare and ensure that clinical procedures are conducted with Good Clinical Practices (GCPs) and Standard Operating Procedures (SOPs)
  • Responsible for day to day management and administration.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Taken charge for final approvals of centre license from ministry of health
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • ensuring smooth running of centre,ensuring protocols of highest standards are followed by all staff to deliver best client experience and provide highest standard of treatments.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Recognized and diffused problematic situations before they occur.
  • Developed short and long term goals for Centre growth and development.
  • Achieved and excelled with sales targets.
  • Implemented and practiced highest standards of hygiene.

Center Manager and Business Development Manager

La Derma
Muscat
04.2019 - 02.2021
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • initiated B2B and B2C sales leadsfor skin care phrama products.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Generated SOPs and ensured protocols were followed.
  • Designed and planned write up for websites.
  • Conducted events with celebrities and honored as the key note speaker at various events.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Consultant Doctor and Cluster Head

Le Juene - Dr. Shuba Dharmana
10.2021 - 04.2022
  • Provided and managed direct patient care by conducting physical examinations, evaluations and assessments to determine diagnosis.
  • Coordinated and integrated health care resources for community-based programs.
  • Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
  • Explained procedures and discussed test results or prescribed treatments with patients.
  • Incharge of Cluster of clinics
  • Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.

Partner & Consultant Doctor

Aesthetic Headquarters
Bengaluru
10.2022 - Current
  • Partnered by placing laser machines owned by me (BTL EXILIS 360, HYDRAFACIAL MD)
  • Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
  • Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
  • Kept meticulous records of all correspondence with customers for future reference.
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships.
  • Observed corporate rules and regulations and safety procedures.
  • Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
  • Spoke with peers to verify task completion, meeting tight deadlines and schedules.
  • Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
  • Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.

Education

Diploma - Clinical Dermatology & Aesthetic Medicine

Royal College of Physicians

DJPIMACCosmetology Course - undefined

AAAM-Certified by American Academy - undefined

Dr. Jamuna Pai Institute of Medical & Aesthetic Cosmetology, Aesthetic Medicine

Masters - Anatomy of Head & Neck

Bachelor of Dental Surgery -

Dr. MGR Medical University

Skills

CLINICAL SKILLS

  • Dermal Fillers - Full Face &
  • Neck Contouring, Lip Fillers,
  • Liquid Rhinoplasty
  • Weight Loss Management
  • With RF devices & Lipolytic
  • Injections
  • PRP - Face & Head
  • Lasers
  • Botox
  • Thread Lifts

Administrative and Business skills

  • Confident and effective communicator
  • Self motivated
  • Go Getter
  • Game Changer and Goal Driven
  • Excellent Business Acumen
  • Stellar Performer
  • Leadership and Problem solving abilities
  • Team management
  • Client Relationship management
  • Excellent product knowledge
  • Sales planning and Revenue generation strategies

Accomplishments

  • Dr
  • Swathi Ramachandran an Aesthetic Physician by profession & passion
  • A practitioner and keen learner in the field of Aesthetic
  • Medicine & Cosmetic Dermatology
  • Certified practitioner and member of the AAAM(American
  • Academy of Anti- Ageing Medicine)
  • Trained & worked with celebrity dermatologists to name a few Dr
  • Jason Emer (USA), Dr
  • Rami Hyder (UAE), Dr
  • Jamuna Pai(Mumbai),
  • Dr
  • Shuba Dharmana (Bengaluru)
  • With a keen interest to keep myself updated with the latest in the industry and a sharp eye for Facial Aesthetics and skills in
  • Advanced Injectables
  • Have gained the love & trust of many patients/clients along the way.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Used Practo and other software systems.
  • Excellent Administrative skills and Business acumen.

Timeline

Partner & Consultant Doctor

Aesthetic Headquarters
10.2022 - Current

Consultant Doctor and Cluster Head

Le Juene - Dr. Shuba Dharmana
10.2021 - 04.2022

Center Manager and Business Development Manager

La Derma
04.2019 - 02.2021

Center Head & Consultant Doctor

Jamuna Pai
01.2017 - 02.2019

Centre Manager and Associate Doctor

Heler International Skin,Hair and Lifestyle Clinic
03.2014 - 03.2017

Diploma - Clinical Dermatology & Aesthetic Medicine

Royal College of Physicians

DJPIMACCosmetology Course - undefined

AAAM-Certified by American Academy - undefined

Dr. Jamuna Pai Institute of Medical & Aesthetic Cosmetology, Aesthetic Medicine

Masters - Anatomy of Head & Neck

Bachelor of Dental Surgery -

Dr. MGR Medical University
Dr SWATHI RAMACHANDRAN