Summary
Overview
Work History
Education
Skills
Certification
Research publications
Conferences
extracurricular
Languages
Timeline
Generic
Dr. Uma Pandey

Dr. Uma Pandey

Jalandhar

Summary

I am currently working as an assistant professor with the Department of Tourism and Airlines, School of Hotel Management and Tourism, Lovely Professional University Jalandhar. I completed my Ph.D. from the Faculty of Rural Development and Business Management, MGCGV, M.P. in January 2022, and my MBA in Tourism Administration in July 2009. I qualified National Eligibility Test (NET) in Tourism Administration and Management in November 2017. Along with teaching and guidance, I also have 5 years of industry experience in handling travel agency operations. I have presented papers at various conferences and published articles in reputed journals. My teaching interests are in Aviation, Cargo and Logistics (Operations), Tourism Management and Marketing Management

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Professor

Lovely Professional University
01.2018 - Current
  • Maintaining social media accounts of the department with regular posts and engagements.
  • Instructing students using lectures, discussions, and demonstrations in various tourism, management and aviation subjects.
  • Employing a variety of teaching techniques, including brainstorming and active learning techniques to encourage students' engagement.
  • Collaborating with faculty members in designing quality curricula for departmental courses.
  • Supervising scholars for their research projects.
  • Conducting alumni meets and lectures.
  • Participating in research activities

Domestic Tour Consultant

Make My Trip
11.2013 - 08.2014
  • Managing operations pertaining to Domestic Reservations, Holiday Package Bookings, etc.
  • Preparing Cost Sheet & Itineraries of FIT & GIT segment as per customer requirements.
  • Coordinating customer service by interacting with clients, liaising with destination agents & concerned departments for problem resolution.
  • Interacting with customers, ensuring quick query & grievance handling and providing tailored consultative service.
  • Preparing and maintaining MIS and other relevant documents & formats.

Domestic Holiday Expert

MakeMyTrip India Pvt. Ltd
02.2013 - 10.2013
  • Converting online leads into sales.
  • Making itineraries as per request and preference of clients.
  • Preparing cost sheet.
  • Coordinating customer service by interacting with clients, liaising with destination agents & concerned departments for problem resolution.
  • Preparing and maintaining MIS and other relevant documents & formats.

Domestic Tour Consultant

Make My Trip
08.2011 - 05.2012
  • Managing operations pertaining to Domestic Reservations, Holiday Package Bookings, etc.
  • Preparing Cost Sheet & Itineraries of FIT & GIT segment as per customer requirements.
  • Coordinating customer service by interacting with clients, liaising with destination agents & concerned departments for problem resolution.
  • Interacting with customers, ensuring quick query & grievance handling and providing tailored consultative service.
  • Preparing and maintaining MIS and other relevant documents & formats.

Tour Consultant

Reliable Tours & Travels (India) Pvt. Ltd.
07.2009 - 07.2011
  • Oversaw operations related tasks such as Domestic and International Reservations, Holiday Package Bookings, Visa Formalities, etc.
  • Assisted clients in fixing their itineraries & travel plans and offered them competitive travel solutions.
  • Acknowledged customer queries and ensured swift need and product specific solutions.
  • Negotiated with Agents for obtaining better rates and prepared cost sheet of itineraries of FIT Segment.
  • Developed tour programming to enhance guest experiences.
  • Built personal relationships with guests to promote positive experiences.

Education

Executive Certification Program - Operations Management And Six Sigma

IIM
Kashipur
12.2023

Ph.D. - Tourism Management

Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya
Satna, MP
2022

MBA - Tourism Administration

International Institute of Professional Studies
Indore, MP
2009

Bachelor of Science -

Rajiv Gandhi College
Satna, MP
2007

High School Diploma - undefined

Bonanza Convent Hr Sec School
Satna, MP
2003

High School Diploma -

Bonanza Convent Hr Sec School
Satna, MP
2001

Skills

  • Classroom Management
  • Lesson Plan Creation
  • Research Guidance
  • Lecture Delivery
  • Social Media Management
  • Curriculum Development
  • Academic Research
  • Collaboration
  • Research Techniques

Certification

  • UGC NET, Nov 2017
  • Marketing Management I
  • Marketing Management II
  • International Tourism Destinations
  • Airport Ground Handling Management

Research publications

Scopus Publications:


· Exploring the influence of servicescape, e-WoM, and satisfaction on tourists’ revisit intention to yoga tourist destination: Evidence from Patanjali Yogpeeth, India

U Pandey, MT Islam, Mohammad Imtiaz Hossain - Journal of Tourism & Development 2023 (Article)

· Do Travel Vloggers’ Credibility Influence Tourists’ Visit Intention to Eco-tourism Destinations? Evidence from Bangladesh

Md. Tariqul Islam and U Pandey - Impact of Industry 4.0 on Sustainable Tourism, Emerald Publishing Limited, U.K. 2023 (Book Chapter)

· How does a hotel’s hygiene protocol quality trigger guests’ revisit intention during the pandemic? Evidence from Chinese guests

MT Islam, U Pandey, S Sinha, SR Hussin - International Journal of Tourism Cities, 2023 (Article)

· The Implications of Blockchain Technology for the Preservation of Indian Intangible Cultural Heritage

A Ghorpade, U Pandey - Building Secure Business Models Through Blockchain …, 2023 (Book Chapter)


Other Publications: 


· Motivations Of Farm Stay Hosts and Guests: A Phenomenological Study

J Thakur, U Pandey - PUSA Journal of Hospitality and Applied Sciences, 2023

· Aesthetic Appeal and Beyond: Examining the Influence of Restaurant Interior Design on Bangladeshi Consumers’ Satisfaction and Revisit Intention

Md. Tariqul Islam; Biswabhusan Pradhan; Uma Pandey; Siti Rahayu Hussin; Foong Yee Wong - ASEAN Journal on Hospitality and Tourism, 2023

· The Role of Food in Destination Marketing- An Indian Perspective

Eshita Gurung, U Pandey - Local Food and Community Empowerment through Tourism {Volume I} (edited book)- 2021

· Tourist Behaviour towards Conservation and Tourism: National Parks in India

U Pandey, Reshma M - International Journal of Research and Analytical Reviews, 2019

· Cave Tourism in the Heart of India: A Study of Madhya Pradesh

U Pandey - Journal of Emerging Technologies and Innovative Research, 2018


Forthcoming publications (accepted by the editor):


· Indian Female Undergraduate Students’ Perception towards Working in the Tourism and Hospitality Industry

MT Islam and U Pandey - Routledge Handbook on Gender in Tourism: Views on Teaching, Research and Praxis, 2024

· Examining Tourists' Motivations for Participating in Orchard Tourism in Shimla: An Analysis through the Lens of the Theory of Planned Behaviour

Jyoti Thakur, Uma Pandey, Shakeel Basheer, Gul, Marco Valeri- International Journal of Work Innovation, 2024

Conferences

Participant/Paper Presentation:


• 2nd International Conference on Hospitality and Tourism held on 27th April 2019 at GNA University, Phagwara, Punjab.

• 2nd International Conference on Sustainable Developmental Goals and Management Practices at Lovely Professional University, Phagwara, Punjab, 2019

• 3rd International Conference on the Role of Innovation, Entrepreneurship, and Management for Sustainable Development (ICRIEMSD-2022) at O P Jindal University, November 2022

• 4th International Conference on Sustainable Developmental Goals and Management Practices at Lovely Professional University, Phagwara, Punjab, 2023


Session Coordinator:


• International Conference on SUSTAINABLE DEVELOPMENTAL GOALS & MANAGEMENT PRACTICES at Lovely Professional University, Phagwara, Punjab, 2022


Organizing Committee:


• 4th International Conference on Sustainable Developmental Goals and Management Practices at Lovely Professional University, Phagwara, Punjab, 2023

extracurricular

Nptel/Swayam E-content Translation:


• Principles of Human Resource Management (110105069) for NPTEL, for 5.25 hours in 2020,

• English I for NPTEL, for 2 hours.


Faculty Development Program:


• Refresher Course on Mixed Methods Research by Lovely Professional University (08/05/2023 to 23/05/23)

• Author's Workshop on Scientific Writing by Lovely Professional University (25/03/23 to 01/04/23)

• Technological Advancement in Tourism and Hospitality Industry by Amity School of Hospitality (20/03/23 to 24/03/23)

• Short Term Course on Mentoring and Academic Support by Human Resource DEevelopment Center, LPU (27/08/22 to 17/09/22)

• AICTE Training and Learning (ATAL) Academy - Productivity Enhancement through Effective Stress Management (15/10/21 to 19/10/21)

• AICTE Training and Learning (ATAL) Academy - Indian Heritage Management (05/07/21   to 09/07/21)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Assistant Professor

Lovely Professional University
01.2018 - Current

Domestic Tour Consultant

Make My Trip
11.2013 - 08.2014

Domestic Holiday Expert

MakeMyTrip India Pvt. Ltd
02.2013 - 10.2013

Domestic Tour Consultant

Make My Trip
08.2011 - 05.2012

Tour Consultant

Reliable Tours & Travels (India) Pvt. Ltd.
07.2009 - 07.2011

Executive Certification Program - Operations Management And Six Sigma

IIM

Ph.D. - Tourism Management

Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya

MBA - Tourism Administration

International Institute of Professional Studies

Bachelor of Science -

Rajiv Gandhi College

High School Diploma - undefined

Bonanza Convent Hr Sec School

High School Diploma -

Bonanza Convent Hr Sec School
  • UGC NET, Nov 2017
  • Marketing Management I
  • Marketing Management II
  • International Tourism Destinations
  • Airport Ground Handling Management
Dr. Uma Pandey