Drup Shah
Ahmedabad
Summary
- Dynamic and results-driven Business Development Leader with extensive experience in managing the entire sales lifecycle, from pre-sales to post-sales support, across domestic and international markets. Skilled in strategic business planning, lead generation, and pipeline management, with a proven ability to implement CRM systems and automation tools to optimize processes and drive efficiency.
- Recognized for building and maintaining strong relationships with clients, including Fortune 500 companies, and achieving consistent revenue growth. Experienced in contract negotiation, business proposal development, and successfully expanding market presence in regions such as North America, UK, and APAC.
- Awarded Best Sales Performer of the Year for delivering outstanding results, including meeting and exceeding revenue targets and placing top-tier talent for key projects. Proficient in leveraging market research and competitive analysis to identify opportunities, design customized solutions, and achieve long-term client retention.
- With a strong focus on team collaboration, client relationship management, and driving operational efficiency, I excel in aligning sales strategies with organizational goals to deliver sustained business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Lead
GloryWebs Creatives Pvt. Ltd.
Ahmedabad
05.2024 - Current
- Driving business development initiatives for Digital Marketing Solutions, IT Staff Augmentation, and Custom Software Development across domestic and international markets.
- Designed and implemented a strategic outreach process, leveraging email marketing tools and outreach automation tools to generate and nurture qualified leads effectively across various channels.
- Set up and optimized a CRM-based pipeline management system, ensuring efficient tracking of outreach activities, follow-ups, and deal progressions.
- Utilized automation-driven approaches for lead generation and prospect engagement, reducing manual tasks, and improving overall efficiency.
- Developed customized business proposals and presentations for prospects.
- Focused on expanding client acquisition in key markets such as the USA, Canada, and APAC, identifying opportunities, and building strong relationships with clients.
- Played a key role in aligning the sales process with strategic business objectives, contributing to sustained growth, and improved operational workflows.
International Business Development Manager & Customer Success Manager
Virtual Building Studio Inc
Ahmedabad
04.2021 - 05.2024
- Driving business development initiatives for customized services and products, including tailored plugins, and designers and engineers' staff augmentation, across North America, the UK, and APAC.
- Managed the complete client lifecycle, including pre-sales, sales, and post-sales activities, ensuring smooth execution and client satisfaction.
- Conducted market research to identify potential clients and opportunities, prepared tailored proposals to meet specific requirements, and secured long-term partnerships.
- Achieved 92% of total revenue targets over three years by growing the client base, upselling additional services, and retaining high-value accounts.
- Successfully placed over 24 resources for key clients across multiple projects, ensuring timely delivery and the right talent fit.
- Streamlined sales and follow-up processes by implementing a CRM-based pipeline system, reducing delays and increasing operational efficiency.
- Delivered consistent post-sales support, addressing client concerns promptly and improving retention rates by 30%.
- Played a significant role in the company’s expansion into new territories in APAC, contributing to increased market presence and business opportunities.
Territory Sales & Customer Success Manager
Edenred
Ahmedabad
04.2019 - 12.2020
- Managed sales and customer success for Edenred’s SaaS-based solutions in the IT industry, targeting B2B clients in the domestic market.
- Built and maintained relationships with PSU and non-PSU clients, including Fortune 500 companies, ensuring that their business needs were met effectively.
- Achieved 42% of annual revenue targets, and expanded the sales territory, resulting in a 15% increase in client acquisition.
- Delivered product presentations and customized proposals, helping clients understand the value of solutions, and secure long-term contracts.
- Provided post-sales support, resolved issues quickly, and maintained high client satisfaction, which led to repeat business and stronger partnerships.
- Collaborated with internal teams to gather client feedback, and improve the overall service experience.
- Onboarded new clients efficiently, ensuring a smooth implementation process and positive first impressions.
Client Account Executive
IMS Group
Ahmedabad
12.2016 - 11.2017
- Assisted clients in the USA and UK markets by providing tailored B2B recruitment solutions that met their unique business requirements.
- Managed a portfolio of 50+ international clients, focusing on delivering timely and efficient recruitment services.
- Negotiated and renewed client contracts, fostering strong relationships, and ensuring ongoing collaboration.
- Coordinated with offshore teams to streamline the recruitment process, reducing placement times, and improving overall client satisfaction.
- Supported clients in utilizing recruitment tools effectively, helping them enhance their hiring strategies.
- Built rapport with clients through consistent communication, contributing to repeat business and positive feedback.
Sales Team Lead
Vishwa Electronics
Gujarat
12.2014 - 11.2016
- In 2 years at Vishwa Electronics, I started as a Sales Trainee and worked my way up to Sales Team Lead, focusing on building strong relationships and delivering measurable results.
- Managed a 25-member sales team, handling product-based sales in the domestic market, contributing to steady revenue growth of 25% over two years.
- Played a key role in expanding the company’s reach by onboarding 70+ channel partners and retail distributors, which also helped launch the export of our products.
- Organized promotional events and campaigns to showcase our products, creating stronger engagement with partners and customers.
- Worked closely with the production and supply chain teams to ensure inventory aligned with market demands, reducing delays, and improving stock availability.
- Focused on building long-term partnerships with distributors and channel partners, resulting in higher satisfaction and repeat business.
Education
Digital Marketing - Digital Marketing
Ahmedabad School of Digital Marketing
05.2021
MBA - Marketing/Marketing Management, General
LJ University
05.2019
B. Com - Business/Commerce, General
Gujarat University
National College Of Commerce05.2014
Skills
- Lead Generation
- Pipeline Management
- Contract Negotiation
- Deal Closure
- Business Proposal Development
- Client Relationship Management
- Revenue Target Achievement
- Sales Cycle Optimization
- Competitive Analysis
- Client Retention
- Strategic Outreach
- Email Marketing Campaigns
- Market Research
- Audience Targeting
- Brand Awareness
- Proposal Writing
- Presentation Skills
- Customer Engagement
- CRM Systems
- Outreach Automation Tools
- Pipeline Monitoring
- Lead Management Systems
- Analytics Tools
- Sales Automation Process Implementation
- MS Office
- Google Workspace
- Email Management
- Data Analysis
- Reporting with spreadsheets
Websites
Certification
- Search Engine Optimization (SEO), Certificate
- Google Ads - Measurement, Certification
- Google Ads Video Certification, Certification
- Campaign Manager Certification, Certification
- Google Ads Display Certification, Certification
Awards
Best Sales Performer Of the Year, 2022-23
Accomplishments
- Know as a Best Sales Performer of the Year
Languages
Gujarati
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Timeline
Business Development Lead
GloryWebs Creatives Pvt. Ltd.
05.2024 - Current
International Business Development Manager & Customer Success Manager
Virtual Building Studio Inc
04.2021 - 05.2024
Territory Sales & Customer Success Manager
Edenred
04.2019 - 12.2020
Client Account Executive
IMS Group
12.2016 - 11.2017
Sales Team Lead
Vishwa Electronics
12.2014 - 11.2016
- Search Engine Optimization (SEO), Certificate
- Google Ads - Measurement, Certification
- Google Ads Video Certification, Certification
- Campaign Manager Certification, Certification
- Google Ads Display Certification, Certification
Digital Marketing - Digital Marketing
Ahmedabad School of Digital Marketing
MBA - Marketing/Marketing Management, General
LJ University
B. Com - Business/Commerce, General
Gujarat University
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