D Sailesh Kumar

• Accomplishments include contributing to projects such as the Drink Dispense Automation Project and Up-Selling/Cross-Selling of Beers.
• I played a key role in developing automated beverage dispensing systems, enhancing efficiency and customer satisfaction.
• Additionally, I collaborated on strategies to promote and increase sales of various beer varieties. These experiences provided insights into project management, automation technologies, and sales optimization.

• Created and implemented tracking systems to monitor progress and meet deadlines.
• Forecasted production schedules and adjusted plans to accommodate changes in demand.
• Used HTML/CSS for a web interface, Python for automation script and Power BI for visualization purposes

Key Responsibilities:

• Debug, understand, and reproduce customer-reported issues.
  Follow Standard Operating Processes (SOPs) to resolve issues effectively.
• Coordinate with customers/internal teams to gather required details for quick resolution.
• Provide timely updates to both customers and supervisors.
  Escalate unresolved issues to relevant teams within defined timeframes.
• Work with service desk platforms (Freshdesk, JIRA Service Management) for issue tracking and communication.
  

Technical Exposure:

• Hands-on experience with AWS services (EC2, S3, MediaConnect, MediaLive, CloudWatch, etc.).
• Basic knowledge of Kubernetes for containerized environments.